Shane Dhanani

Slow service. Waiting for oil change vehicle was done for .5 hour and no one notified me. Second time this has happened. Never happened when they were Hall. Waiting for oil change vehicle was done for .5 hour and no one notified me. Second time this has happened. Never happened when they were Hall. More

by collinsj Verified Customer Verified Customer

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Shane was very professional Shane was also very friendly and helped me a lot Pork and helped me a lot Pork More

by Tito.joseph20 Verified Customer Verified Customer

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Thorough service and great communication Went above and beyond to make repairs and maintenance outside of what I was scheduled for beyond to make repairs and maintenance outside of what I was scheduled for More

by Anchor79 Verified Customer Verified Customer

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Excellent customer service. A little slow but they may have been backed up reason why I had to wait wait all day. Also, the service technician Zach was outstanding in updating m A little slow but they may have been backed up reason why I had to wait wait all day. Also, the service technician Zach was outstanding in updating my entertainment center with the flash drive. The other service technicians said that there was no update or it couldn't be done. Please educate your service technicians for every car that comes through that's a Hyundai through your service department as to what updates are available and what updates are not available. So they won't guess as to what's available and what is it. They need to know! More

by evcccvb Verified Customer Verified Customer

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Dealership was professional. They met the need to replace a tire, oil change, and recall. However, the PSI sensor still shows low tire pressure even though the tire was replaced. They met the need to replace a tire, oil change, and recall. However, the PSI sensor still shows low tire pressure even though the tire was replaced. I think something is wrong with the sensor. More

by STEVENINNSUNLEE Verified Customer Verified Customer

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Very quick initial contact after I reached out. Nick, the salesman was willing to compromise on helping me get the vehicle I wanted. Had a poor interaction with Southern Hyundai Newport News and wa Nick, the salesman was willing to compromise on helping me get the vehicle I wanted. Had a poor interaction with Southern Hyundai Newport News and wanted to give the commission to the folks at Chesapeake that actually did the work to sell the vehicle. Nick was very helpful and arranging delivery to Williamsburg. Overall, a pretty good experience More

by STEVENJSSANDERS Verified Customer Verified Customer

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Southern Hyundai is a great dealership. I have been an Hyundai owner and customer here when it was Hall Hyundai(2006). I bought a Hyundai Azera, put 578,756 miles on it in 10yrs. Kyle Snowd I have been an Hyundai owner and customer here when it was Hall Hyundai(2006). I bought a Hyundai Azera, put 578,756 miles on it in 10yrs. Kyle Snowden was my salesman. More

by Earl19_nsu Verified Customer Verified Customer

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I dropped my car off and they gave me a ride home. There shouldn’t be a maximum of words to type. This is why I ended the survey There shouldn’t be a maximum of words to type. This is why I ended the survey More

by Fay Verified Customer Verified Customer

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I purchased my vehicle from the previous owner, Hall Hyundai. My vehicle has only been serviced by Hall and Southern at this location. Southern has poor communication with me as a customer. I always wai Hyundai. My vehicle has only been serviced by Hall and Southern at this location. Southern has poor communication with me as a customer. I always wait at the dealership for service to be completed. As such, any communication about my vehicle while in service should be conducted in person verbally, not sent by email or text. I would have had additional recommended services performed if I had been contacted in person. More

by gr802020 Verified Customer Verified Customer

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Received my appointment for service on my vehicle. From the time I arrived at the dealership. Shane checked me in for my manufacturer recall on my 2020 Hyundai Palisade. He kept me informed with my ve From the time I arrived at the dealership. Shane checked me in for my manufacturer recall on my 2020 Hyundai Palisade. He kept me informed with my vehicle. Upon completion he contact me. Outstanding service received. Thank you Shane. More

by SSEASON14 Verified Customer Verified Customer

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