Cindy Miranda

Have always owned Hondas and my family has bought 5 Hondas from Brandfon. My last one I bought I was told I'd receive 2 free oil changes. I received my first then some time later went for the 2nd and t Hondas from Brandfon. My last one I bought I was told I'd receive 2 free oil changes. I received my first then some time later went for the 2nd and they claimed I didn't have another one. Now I know I didn't use it and I know the sales person Joel told me 2 free oil changes. However, the service center refused to give it to me. I couldn't believe it. I know it's minor but to me, it's principle. I'm so aggravated with the situation even months later. I hate giving bad reviews but I don't think what happened was fair especially to a loyal customer. I'd definitely give a second thought on whether I go back to them. Haven't been since. That's how disgusted I am. Sorry, but I have integrity so this situation is a problem for me. More

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Brandfon Honda stuck it to me on a used car I purchased there during the pandemic. I brought the car back to them about a month after I purchased it. The service department stated to me that they couldn’t there during the pandemic. I brought the car back to them about a month after I purchased it. The service department stated to me that they couldn’t find anything wrong with the car, but it’s a Subaru so I would be better off going to the Subaru dealer as they are not equipped to diagnose. The symptoms were as follows; The car is hesitating on acceleration, the car makes a clicking noise as you turn a corner, the car hits a bump in the road and jumps in the roadway. I took the car to the Subaru dealer, and they were able to diagnose the problems. The results are as follows; The acceleration was caused by the spark plugs being faulty and overdue for replacement. The clicking was due to the cv axle being bad and the jumping was because the tie rod on the passenger’s side was worn excessively! Yet their mechanics were unable to diagnose this? I am guessing these are the same mechanics who gave the car a full 150-point inspection. To top it off this dealer cons you into purchasing a warranty to cover any problems that may come up. I purchased this warranty and I this warranty company is just as terrible as this dealership. I have the top package and they cheat you on costs, don’t follow terms, leave you stranded, And are just horrid. My advice is to stay away from this dealership. They can’t be trusted and their mechanics are a joke. More

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Use these mechanics at your own peril! We were about halfway driving from Massachusetts to Brick NJ when our battery light came on and our thermostat went to red. Fortunately we were clo We were about halfway driving from Massachusetts to Brick NJ when our battery light came on and our thermostat went to red. Fortunately we were close to the exit and were able to pull off within two or three minutes. We followed the instructions in the manual and ended up with a blown head gasket. When we got the car to Honda, they recommended replacing the engine (ouch!) Painful yes, but not much choice. The job would end up costing $6,165. So I drive the three hours from Brick to Hamden to pick up the car. On the way back I notice a shimmy; never had a shimmy before. I really wasn't sure if it was the road or the car so I continued driving. When I get the car home and over the next couple of day there is a periodic but definite shimmy. I call Mimo the service manager and I tell him that the car has a problem that wasn't there when I brought it in. He wants to do some research and will call me back. Shortly he calls me back telling me that there was a note from the technician that I "could use a new front axle." This was news to me. A couple of things here: First, how is it that the axle fails at the exact moment when they are working on the car? Second, why wasn't I informed of the problem when I was in Hamden instead of when I am three hours away (six, back and forth)? Mimo's answers: "Well, the axle was probably going and taking it off to replace the engine exposed the problem" and "Yeah, we dropped the ball on the communications; sorry about that". I told him that I thought they should make it right. I mean isn't it just as likely that at only 100K miles they may have done something that made the axle fail? You would think that after I dropped $6,165 he would have given me the benefit of the doubt, especially after "dropping the communications ball". But, no. Mimo told me that if I was willing to drive the car the three hours back to Hamden (six back and forth), he would only charge me for the part and do the labor for free. Why didn't he make that offer when the car was right there? The alternative was to send me a check for a diagnostic at my local Honda dealer. That wouldn't do anything for me since I would still be stuck for the cost of the repair. It amazes me how little responsibility Mimo was willing to accept. This is a low-character, bottom-feeding, unethical operation. Like I said, USE THEM AT YOU OWN PERIL. More

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