Brandfon Honda

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Brandfon Honda:
It's easy to say,never buy a car with cash from them because you have no leverage to get it fixed the right way.Bought it outright and when we went to put the plates on my brand new car it had all scratches all over it and even the leather interior panels had scuffs in them.It went in for the 1st week and the tried to buff the interior panels and i kept telling them to just replace them and tried to fix the scratches with touch up paint...At 151 miles I requested a new car and they said no so they kept it for another week and they replaced the door panel and scratched it putting it in and they repainted the bumper and it doesn't match the car and after all that they forgot to put on the bumper applique on and it went back again.After i picked it up and they called to see how i liked it so i expressed my concrns and told them to come to my house and see it because i was tired of driving there and this was told to 3 people and nobody has shown up yet.I am now going to call the bbb and the attorney general on this matter and take it from there.after 3 months of ownership the car only has 500 miles on it because i use it part time and would have liked to keep it as long as possible but now hate the car.it does ride nice though

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Brandfon Honda:
When you walk through the doors of a car dealer, you never know what will happen. Sometimes you’re accosted by a zealous salesperson who will give you 10 minutes of his/her time and then begin the sales press: “I can only make you this deal today”. Sometimes you’re “greeted” with indifference and ignored in a showroom where you’re the only perspective customer.
At Brandfon Honda, I was pleasantly surprised. Kathryn, Tom and Marco made my buying experience the best ever (I almost never use the word "best" to describe anything)! I’ve purchased many vehicles from Chevys to Volvos, new and used. I’ve dealt with good dealerships and mediocre dealerships. Never before have I worked with a group like this. I traveled across the state figuring that I’d kick the tires on another used Ridgeline and left there owning a 2006. These folks put together a better package than any of the other dealers I dealt with in Ct, NJ, Mass or NY during the past month. Additionally, as we worked our way through the details, I began noticing that these were genuinely decent and honest people (all at the same place... an automobile dealership… how did this happen?). The owners of Brandfon Honda obviously understand how to run a business the right way and it is apparent that they hire and train their personnel accordingly.
I have never before written a review for a product or business, but in this case, I feel compelled and I’m happy to do so.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Brandfon Honda:
my experience with this dealership was wonderful. Jon Walden is great to do business with. Jeff Brandfon adds a personal touch to all his sales, calling to thank each customer personally for their business. They are willing to do anything to help out their customers.

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