Cong Truong

I purchased a used 2021 Lincoln Aviator i got a very fair price both on the SUV and my trade (2019 Nautilus) There was a slight delay on the delivery due to parts arriving late (They put on New Brakes on al price both on the SUV and my trade (2019 Nautilus) There was a slight delay on the delivery due to parts arriving late (They put on New Brakes on all 4 corners) so I didn't mind waiting a few extra days. After pick up I noticed the rear tires were out if balance and a TPS sensor went out. Kelly Ford was able to get in in and done that day at no charge. Junior Pena my salesperson was great and went the extra mile even after the Sale. Everyone at the Kelly Infiniti and Ford were very helpful and go other through vehicles in detail to make sure there are no issues. Financing was very easy and I purchased an extended warranty at a good price. Very happy overall with my purchase. More

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Very professional and go above and beyond to help get you in a new car! in a new car! More

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Amazing experience buying my son’s first car! Matteo was very helpful and knowledgeable and made the process stress free! Matteo was very helpful and knowledgeable and made the process stress free! More

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Superb customer service, friendly staff. You feel at ease when you walk in. Prompt response to questions. Great experience! You feel at ease when you walk in. Prompt response to questions. Great experience! More

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This is my second car purchase in Kelly dealership. My first one was my QX50 in 2016. A few days ago 12/29/2024 I purchase another QX50 luxe from Shad Fathalla i highly recommend shad his great and k My first one was my QX50 in 2016. A few days ago 12/29/2024 I purchase another QX50 luxe from Shad Fathalla i highly recommend shad his great and knowledgeable. More

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Mike and Justin make a great team and Cong's leadership made for a very efficient process in buying a new QX50 made for a very efficient process in buying a new QX50 More

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Great company to purchase a vehicle from . The staff is very helpful and knowledgeable . I definitely recommend Kelly INFINITI for everyone looking for a vehicle. The staff is very helpful and knowledgeable . I definitely recommend Kelly INFINITI for everyone looking for a vehicle. More

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In my opinion, I wouldn’t go anywhere else. They excel at doing their best for you before you walk out the door. They excel at doing their best for you before you walk out the door. More

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They really do MAKE IT EASY! ! … honest sales and excellent service. I want to sincerely thank the entire team at Kelly Infiniti in Danvers, MA for always making my car buying exp ! … honest sales and excellent service. I want to sincerely thank the entire team at Kelly Infiniti in Danvers, MA for always making my car buying experience glorious. Most recently, I was taken care of and shown exceptional attention by Victoria Puopolo (Product Specialist), Cong Truong (General Sales Manager), Nicklas Gird (Service Advisor), Roman Babayants (Business Manager), and Lisa Avola (General Manager). For me, it is more about the “how” over the “what” … and how ya’all do business keeps me coming back for more… every. xxxx. time. I’ve previously had 2 Infiniti Q50 Sports over the past 6 years, this latest one being my 3rd. You know I love my Infiniti’s… but just because I felt like it may be time for a change, I had my eye on other comparable makes/models. What got me to get my 3rd Infiniti in a row was you all, as well as the warm family experience, awesome hospitality, and exceptional responsiveness at Kelly Infiniti. I felt extremely comfortable throughout the entire process, and I never felt rushed or pressured. Victoria was very personable, connected with me, and always went the extra mile, allowing me to relish the experience and take my time in making every decision. When I mentioned I was interested in seeing a black or blue Q50, Cong surprised me during my next visit by having secured both vehicles (one from Norwood, one from NJ) for me to see in person. I’m a very visual person, so seeing is believing for me. These fine people tailored my eventual vehicle to a tee exactly the way I wanted it… a black 2023 Q50 Red Sport 400 AWD with black rims. Over the past few years, Nick has ALWAYS taken top-notch care of me with Service, and he and the service team (Mike Magulas, Tynan Connors, Francisco Hernendez et al) got the car in perfect shape for me. Shoutouts are also in order to Justin, Mike, Josh, Hannah, Maria, Olivia, and the detail crew… ya’all probably didn’t even realize it, but you always had the biggest welcomes or conversation tidbits that made me feel at home. And my stars… I even got to see Brian Kelly with his 4th of July sporty sunglasses on for a moment when I was picking up my car. Lastly, this entire dream team knows I am very detail-oriented, and I ask a lot of questions and am particular with my requests… I never MAKE IT EASY, but you guys always do. I appreciate everyone’s patience with me. You let me be me throughout… so thank you, thank you! Love the new car so far… and I especially adore the black rims the team helped me to get (again, you went the extra mile per usual). The Infiniti wheels were custom-painted at 5 Star Rims in Peabody, MA, and the work they do there is phenomenal… they truly do make it look factory-issued as Cong and everyone at Kelly attested to. The guy I went to see at 5 Star to pick out the particular high gloss metallic black I wanted for the rims was Chris. He was an absolute pleasure to work with, and he took the time with me to review different palette options of black that would complement the black on the body of the car (subtle, yet not overbearing). Lisa, it is truly ALWAYS a pleasure interacting with you every time I come into Kelly Infiniti, whether for sales, service, etc. You are the quintessential guru of true salesmanship, and you seamlessly show me and everyone “how it’s done.” You know you've created a team of all-stars over there, Lisa! Everyone from reception to sales to service to detail to parts to finance to marketing... you know better than me how much of a team effort it truly is. And I have sincerely appreciated every interaction with each individual over the years. And that's pretty hard to say with most places. I guess there's a reason why your dealership was the first Infiniti dealership on the planet... and you guys are still doing it better than anyone around to this day. Cheers to you all. Once again, thank you for all your efforts… and see you soon. Salud, Yet another satisfied customer More

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This is my second vehicle that I have used Kelly Infinity. Both times the experience was very pleasurable. Infinity. Both times the experience was very pleasurable. More

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