Courtney Hutsen | Page 2

Where is my Forester Touring SUV? My second Subaru dealership visit was to Wilde 60 miles round trip from my Oak Creek home..My 1st dealership was local, 6 miles from my house. I made My second Subaru dealership visit was to Wilde 60 miles round trip from my Oak Creek home..My 1st dealership was local, 6 miles from my house. I made the longer trip because Wilde is rated A+ by the BBB and The only Subaru dealer with BBB. I signed an Offer to Lease, along with $500 on 4/12/19 for my Forester Touring which was in transit to be delivered to Wilde on 4/23. When I signed the Offer I was given the VIN # of satd car. The dealership did qualify the date of delivery by 4 to 7 days, bringing us to 4/30. When I called the dealership I was told by the assistant manager that he had made a mistake in the ‘hold’ process, and the car went to someone else. He was sincere in his apology and said that they don’t do business that way. I was promised a SUV on more than a couple of occasions, and passing this this message to family and friends. Well the manager did look around and found one in lillinois. They would be trading vehicles for each other as soon as my SUV was delivered to this Illinois dealership, and they wouldn’t get Wilde’s trade car until my SUV arrived. That isn’ What transpired though. Wilde ended up sending their trade days sooner than when the SUV showed up. I finally leased my SUV on Monday 5/12, weeks latter than promised. I did get about a $2,000 discount more than the first dealership I visited. More

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Christian Bajurny and Courtney Hutsen were so personable! I traded in my 2008 Toyota Rav4 for my new 2019 Subaru Forester at Wilde Subaru. My husband and I had a wonderful experience with Christian Bajurny a I traded in my 2008 Toyota Rav4 for my new 2019 Subaru Forester at Wilde Subaru. My husband and I had a wonderful experience with Christian Bajurny and Courtney Hutsen. Christian was a true professional in every sense of the word. He was so polite and willing to accommodate us. There were no pressure tactics. He walked us through all the steps and answered all our questions. Subaru has been the best experience we have ever had with a car dealership. We also want to thank Courney Hutsen who worked with Christian to help make our experience at Subaru a Fabulous One! Josh Strickling was also very helpful on the financial end. More

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Perfect car. Perfect sale. I had been hunting for a 2019 White Crystal Pearl WRX STI Limited for a little over a month. I had talked to a lot of dealerships and I knew the price I had been hunting for a 2019 White Crystal Pearl WRX STI Limited for a little over a month. I had talked to a lot of dealerships and I knew the price I was looking to pay. On Friday night around 7:40PM (they close at 9:00), I gave Wilde Subaru a call to talk about the White STI Limited they had on their lot. I spoke with Nick for a while and told him the price I wanted. He said he would check with his manager and get back to me by 8:00. He called back right at 8:00 and gave me an even better price than I had expected. There were a lot of moving parts of the deal, including my trade in that hadn't been seen as well as the fact that Wilde was more than 460 miles away. I told him "If the number is different when I get there, I will walk away." He said, "Don't worry, it will be the same number. I promise!" I put down $1,000.00 deposit to hold the car and went to sleep. I woke up at around 1:45AM and was on the road by 2:10 to ensure that I'd arrive early. I made better time than expected so I ended up arriving at the dealership a shade before 8:00 (sales team officially starts at 9:00). I puttered around the lot for a bit, but finally went inside to look around. Immediately when I entered, I was warmly greeted by the receptionist. Shortly after, Franco (a friendly Sales Manager) came out of his office to introduce himself and ask how he could help me. I explained to him my situation and he said he had heard about it and that he could help. I am sure that he had other things going on, but I appreciate that he took care of me and made me a priority. He went and pulled the car up to the closer parking so that it could warm up and be inspected. After he moved the car, he introduced me to Dave Lehman, who would help finalize the sale while we were waiting for Nick. (We later learned that Nick had been injured while slipping on some ice on his way to work. He was thankfully okay, but we were almost done with the sale before he made it in. His absence from the majority of this review is not a reflection on him as an employee). At this time, I also met Courtney Hutsen, who was helpful, energetic, and friendly. He helped verify some information on the car that I was going to trade in toward the STI and he also verified that the number Nick promised me last night would be the same number today (barring some huge, unforeseen issue with the trade-in, which I understood). I also filled out a credit application. Dave was warm, knowledgeable, and just a great conversationalist. He walked through details upon details without missing a beat and whenever I had a question or even as much as had a quizzical look, he would make sure that we were on the same page before continuing. As I was working with Dave, I was introduced to Josh Strickling, who needed to confirm a few things on my credit application. After a few more steps with Dave, I went to Josh's office to walk through all of the fun financial paperwork. My time with Josh was enjoyable. He was friendly, honest, and straightforward. He walked me through every single piece of paperwork. When I declined the majority of the optional add-ons such as extended factory warranty, he did not push me to change my answer, which I greatly appreciated. My experience him with him was easily one of the most painless financial phases of buying a new car that I had ever experienced. Since I was an out-of-state purchaser, there were a few issues that he had to run by his managers for approval before we could proceed. His visits to the managers were brief, so it did not detract from the experience. The highlight of this was that the number I was told the night before did indeed end up being the number that I signed. After finishing up with Josh, I went back to the main sales floor area to finalize everything with Dave. At this point, the place was absolutely packed and Dave was helping another customer very quickly. As I was waiting for Dave, Franco came back over to check that everything was meeting my expectations. I thanked him and assured him that it had been a great experience so far. Shortly thereafter, Dave came and got me and we went over the last few stages before moving to the actual car. Once outside, Dave walked me through every facet of the vehicle. Even though I know he doesn't drive an STI, it certainly seemed like he had one in his garage. He had an intimate knowledge of all of the features of the vehicle and gladly illustrated anything I wanted to see. Since I was trading in a 2016 WRX (which shares a lot of similar interior components as a 2019 STI), we did not have to spend a ton of time with this step. Finally, we put my trade in next to the new car and began transferring all of my personal effects into the new car. Dave helped with this step (which probably took me far longer than the average customer) and even ran inside at one point to bring me some free Subaru goodies (thermos, keychain, and multipurpose tool). Dylan, whom I had met earlier while waiting in the salesroom, came back outside to wish me well. We chatted for a bit as I transferred the last few items. Dave and Dylan helped me do one final check of the trade in. I shook hands with both of them and Dave drove the trade in away. I thanked Dylan again, got in my new car, and drove away. My experience at Wilde Subaru was excellent. Everyone that I met was friendly and made sure that my expectations were being met. Questions that I asked were answered not evaded. The price was where I wanted it to be. The whole process was smooth and painless. It was a wild 24 hours which saw me driving over 940 miles, but I am now the proud owner of a brand new 2019 White Crystal Pearl WRX STI Limited and I could not be happier! Thanks to Wilde Subaru for a great experience!!!!!!! More

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Wilde experience Worked with Nick Sadi at Wilde Subaru and had a perfect experience. They treated me very well and got me in and out with a new Outback, even though I Worked with Nick Sadi at Wilde Subaru and had a perfect experience. They treated me very well and got me in and out with a new Outback, even though I came in very late on a Friday night and they stayed late to get all the paperwork done...I couldn’t ask for anything more. More

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Service Dept was Great, Sales has some work to do I have been going to Wilde for service for a year and a half, Curt has been awesome helping me with a difficult problem. I will continue to go there I have been going to Wilde for service for a year and a half, Curt has been awesome helping me with a difficult problem. I will continue to go there for service because of him, he is also the reason I went there to buy my new car. I was disappointed with the sales department. My salesman did not explain the features of the car, never told me about the Subaru buy-back deal (very important to me), could not answer basic questions, and handed off the closing of the deal to someone else so he could get a haircut. I had asked a sales manager to help mentor the new salesman but he didn't even give him the correct date for pick up and did not help him close the deal as I had requested. The sales department is responsible for Starlink sales. At closing neither the salesman nor the sales manager answered my questions about my Starlink subscription correctly or have knowledge about the program. Keelyn MacGregor and Rhonda Rendon were awesome, knowledgeable, professional, and the kind of representatives that would make me come back to the dealership. I think Wilde needs to pay attention to its sales department and some of their employees who may need some coaching and more training on how to work with clients and what makes a good sales person. The 2 salesmen I worked with would not be the reason I return to Wilde. More

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Great place to buy or lease a car Went in last week to renew my lease and wanted to work with Matt Marmon again because the last time I worked with him he was great! Very knowledgeable Went in last week to renew my lease and wanted to work with Matt Marmon again because the last time I worked with him he was great! Very knowledgeable about the product that he is selling and very calm and collected and very easy to talk to. Between Matt Marman, Courtney Hutsen, and Josh Strickling they all three helped get me the best deal to fit my budget all while providing spectacular above and beyond service to make me and my wife feel like priority. I will definitely be back to give them my service for the next time I need a vehicle. Darin More

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Family From the time we walked in the door, until we signed the papers, everyone was friendly, kind and helpful. We never felt pressured or in a hurry. The From the time we walked in the door, until we signed the papers, everyone was friendly, kind and helpful. We never felt pressured or in a hurry. They worked with us, instead of trying to steer us in another direction. I knew what I wanted, and they helped it happen. More

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Great experience. Great service. Wilde Subaru offered us great service in a friendly and helpful environment, without the pressure to buy. This is our second Subaru and Wilde has alwa Wilde Subaru offered us great service in a friendly and helpful environment, without the pressure to buy. This is our second Subaru and Wilde has always been a pleasure to work with; we will definitely be going back. More

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Top notch We received top notch service every step of the way. From Mike Martin our salesperson to Terrance the finance manager to Courtney the sales manager. E We received top notch service every step of the way. From Mike Martin our salesperson to Terrance the finance manager to Courtney the sales manager. Everyone was very friendly and made time to take care of us. I'm sure my first of many purchases here at Wilde Subaru. More

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First brand new car I came in looking for a new car and was greeted almost immediately and taken through many aspects of the car I was looking for. I came in looking for a new car and was greeted almost immediately and taken through many aspects of the car I was looking for. More

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