Craig Caissie

Once again, I was well taken care of with servicing my 2022 Land Rover Discovery. The service team went over my car in detail with up coming safety information and ended with a wash and cleaning the floor 2022 Land Rover Discovery. The service team went over my car in detail with up coming safety information and ended with a wash and cleaning the floor mats. Meanwhile, waiting in the service area, I helped myself to two delicious cappuccinos from their coffee machine (which was better than any coffee house around) as I caught up with a book during my scheduled service. The staff was helpful and in constant communication giving a full report sent to my email after service completed. I will always make the time to allow Land Rover of Sudbury to assist in my repairs as they have displayed professionalism and earned my confidence as a customer. More

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Craig is always very helpful. I find that he has excellent attention to detail and and always goes the extra mile . He is an outstanding employee! I find that he has excellent attention to detail and and always goes the extra mile . He is an outstanding employee! More

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Land Rover Sudbury provided very friendly, professional, efficient, and courteous service to me that day. efficient, and courteous service to me that day. More

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Stacia the service advisor has extremely poor communication skills you will not get a call from her about your vehicle. Good luck waiting for a call back you're going to get texts and vague answe communication skills you will not get a call from her about your vehicle. Good luck waiting for a call back you're going to get texts and vague answers to any questions the service manger here is no better and will have no answers. Don't believe me read every service review this department has all the same thing. And as soon as you disagree they will screen the calls and not return any messages you leave. Fortunately only way I got my issues resolved was through the general manager here a true gem only wish the service department had the same level of guest service or competence. My advice find another dealer until they replace the service manager and start holding this team accountable for how they treat the people they are supposed to serve. More

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I had a great experience, Matt was very helpful. I highly recommend working with him. I highly recommend working with him. More

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My experience could not have been worse. Matt in service and the tech slow walked my repair. Matt repeatedly lied to me for two days. When confronted with his inconsistent statements Matt bl Matt in service and the tech slow walked my repair. Matt repeatedly lied to me for two days. When confronted with his inconsistent statements Matt blamed the technician. Now without Bobby Wendler in the service dept, and Herb Chambers oversight, the service dept is devoid of knowledge and integrity. Stacia noticed I had been left waiting for 3.5 one day and still had to come back the next day. Stacia sincerely inquired if she could assist in any way. If I ever come back again, it will only be because of Stacia. Of note, when I came in the second day, Matt had already spoken to Craig, the service manager. From Craig's glowering glare I ascertained it would be Sisyphean to try to talk to him. Craig was well aware of the issues and dishonesty yet it apparently was fine with him. Who in their right mind would use a vehicle service department they no longer trust? After 15 years of exclusively Land Rover Sudbury patronage, I am done. More

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Ben in the Service Department is a pleasure to work with. Down to earth and always willing to go the extra mile to ensure my satisfaction. Down to earth and always willing to go the extra mile to ensure my satisfaction. More

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