Craig Douglas
Craig Douglas at Ken Ganley Ford Norton
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Craig Douglas

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
373 Reviews
4.9

373 Reviews

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373 Reviews of Craig Douglas

May 01, 2024

Dealership Rating
Employee Rating

Everything went well with the purchase of my truck. I did not feel pressured to buy. Joe was great to work with and made sure all of our questions were answered. More

by ToddA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Peticca

April 28, 2024

Dealership Rating
Employee Rating

Tony was the best! ! He made this car buying experience as easy as possible with financing already approved before I walked in the door!! Car was ready as promised and o More

by Nesbug20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Apr 29, 2024

Ken Ganley Ford Norton responded

It's fantastic to hear that Tony provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford Norton!

April 21, 2024

Dealership Rating
Employee Rating

Easy to get to the location. Our salesman Scott was great to deal with on our purchase. Scott was easy to communicate with, very responsive without being pushy. Treated my wife a More

by rivenoak
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Bomgardner

Apr 22, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! We are always more than happy to assist you if anything else comes up. Take care!

April 19, 2024

Dealership Rating
Employee Rating

I thought I purchased a car from here, but 30 some days later, they wanted it back, because I changed jobs in the middle of a transaction. They also said something was wrong with my check stubs. Kevin was More

by janaekelly85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tony Zuppe, Kevin Kneebusch

Apr 21, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 16, 2024

Dealership Rating
Employee Rating

Knowledgeable, fair, and very helpful. I don’t feel taken advantage of and they really knew what they were talking about for the car. More

by Maryam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Pangburn , Austin Temsey

Apr 16, 2024

Ken Ganley Ford Norton responded

Mayam, Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback!

April 14, 2024

Dealership Rating
Employee Rating

Quick, Easy, Straight to the point. Scott was great to work with buying my Lightning. More

by cwagner89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Palffy, Scott Bomgardner

Apr 14, 2024

Ken Ganley Ford Norton responded

Thank you so much for your kind words for Scott and for taking the time to leave us this wonderful feedback!

April 10, 2024

Dealership Rating
Employee Rating

We had a great experience and would consider purchasing from here again. See you in 2 years. More

by Bradhina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

Apr 10, 2024

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 07, 2024

Dealership Rating
Employee Rating

Most helpful sales team I have dealt with, they were able to get me in car I wanted with no hassle. I was in and out More

by webteetsii1975web
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Gavin Barnes

Apr 08, 2024

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ken Ganley Ford Norton. It's great to hear that we were able to assist you and that you had such a positive experience.

April 06, 2024

Dealership Rating
Employee Rating

The dealership was clean helpful we had an uphill challenge trying to get into a different vehicle we were undecided with the deal that we were going to make so we needed time to think about it they More

by brownsfan6571
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 07, 2024

Ken Ganley Ford Norton responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 06, 2024

Dealership Rating
Employee Rating

I arrived at Ken Ganley nervous to purchase a vehicle. With the help of Joe Peticca and the rest of the Ken Ganley team we were able to make my experience great. I walked away with what I was looking for! More

by Kirch7286
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Palffy, Joe Peticca

Apr 07, 2024

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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