Craig Graham

What could have been an easy/simple deal turned into the worlds WORST buying experience. Me and my dad were looking for a vehicle for my mom. This dealership had the EXACT vehicle that my father and I were worlds WORST buying experience. Me and my dad were looking for a vehicle for my mom. This dealership had the EXACT vehicle that my father and I were in the process of purchasing in Florida. I called Greenway Dodge in Anniston to see if the vehicle was still available. I was told the vehicle was still available and would I like to come view it. I set an appointment for an hour after the call since we had to drive from Birmingham. Upon arrival Monique greeted us. She was VERY nice and showed us the vehicle. We talked a little bit more about the vehicle and how its CERTIFIED PREOWNED. We decided that this was the vehicle we wanted but there were some damages we wanted taken care of. They agreed on fixing all the damages. We went into the dealership and offered $1,000 less than what they were asking. The "GM" said yes to the deal and ran my dads credit. They came back with numbers a bit higher than what we wanted to pay monthly but we decided to just do it because the car was "CERTIFIED PREOWNED". We enter finance to sign paperwork. While we are going over things the finance lady starts trying to sell us a warranty. I brought it to her attention that we didn't need one because the vehicle was Certified PreOwned. She communicates to us that the vehicle was in fact not certified. I show her where on there website it showed it was. She calls Monique in her office to confirm that the vehicle was in fact a Certified PreOwned vehicle. The finance lady then calls the GM into her office where he looks at me and my father and tells us the vehicle is not certified because he discounted it $1000. This was NEVER stated to us when we were talking numbers. He then looks at us and says it looks like we dont have a deal..... I then reply "IT LOOKS LIKE WE DONT HAVE ONE" and we walk out. As we walk out he xxxxx the deal up and throws it in the trash. When we got into the parking lot we decided to look on there website again to verify the info, when we noticed the price had dropped to what we offered. The vehicle still showed to be CERTIFIED. I text Monique (sales lady) all of the info and explained why I was upset/confused. She tells me to wait until the following day to see exactly what was going on. September 1st comes (the following day) and I recieve a phone call that they will do the deal with the vehicle being certified. She apologized several times and understood our frustrations. I told her we would only do the deal if they cleaned everything and repaired all of the damages. She said all of that would be done. We get to the dealership a couple of hours later to sign paperwork and we notice nothing had been done to vehicle. Monique told us her GM said they cant fix anything until all of the paperwork is completed. We said ok understandable. We told her the vehicle still needed to be delivered as we were not able to take it home ourselves. She said ok, and that she would deliver it the next day after everything was fixed. All paper work gets signed and we leave. (Disclaimer: Monique and the Finance Lady were VERYYYYYYYYY apologetic) The GM said absolutely nothing to us the whole time we were in the dealership. The following day comes and we have heard nothing. It's around 2:00pm so i decide to reach out to see what's going on. I don't receive a text message until 5:40pm stating that I needed to call the dealership to see whats going on. Today is now September 4th and we still have no car!! Now I have to drive all the way back out there (an hour drive) for the 3rd time to get the vehicle. That's 6+ hours of my time WASTED. WHAT EXACTLY IS THE PROBLEM HERE! ILL NEVERRRRRRRRRR BUY FROM THIS DEALERSHIP AGAIN. How can you have a GM in place that could careless about customer service/satisfaction. Customer service is definitely not there top priority at GREENWAY DODGE ANNISTON. More

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Jason and Dorthy are excellent workers , these are the people we need in dealerships , they have patience , great customer service and great work ethics . I enjoyed this place people we need in dealerships , they have patience , great customer service and great work ethics . I enjoyed this place More

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Unable to get answer relating to tag and titile, I purchased a 2018 Grand Cherokee. To this day after payment cleared the bank and completed, I have not been able to get a tag which is due within 30 I purchased a 2018 Grand Cherokee. To this day after payment cleared the bank and completed, I have not been able to get a tag which is due within 30 days or received a title which I should have within 15 days according to the paper work provided to me. After phone calls to University and trips to tag office I am still waiting. More

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"Being Patient" My husband Jeffery was in search of a Dodge Ram 1500 used. He researched and looked for awhile. His background in the knowledge of automobiles helped My husband Jeffery was in search of a Dodge Ram 1500 used. He researched and looked for awhile. His background in the knowledge of automobiles helped him in all decisions. I respect every man in his craft, but know that we would not be moved by man's wisdom but by God. Craig Graham was our salesman and he honored my husbands wishes. We found Craig to be a kind gentleman, knowledgeable, with a pleasant demeanor. After getting all paperwork corrected (spellings/address accurate) we came back the following day to make the purchase. We thank Craig for seeing it through, and would recommend him as a salesman. More

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Dodge is a very fine vehicle to own and drive. I have been a American for 43 years (also my age), and my English at present, nor possibly in the future, will be able to describe how pleased I am wi I have been a American for 43 years (also my age), and my English at present, nor possibly in the future, will be able to describe how pleased I am with having the privilege to own and drive a DODGE RAM TRUCK. I have taken my last Dodge up mountains and across rivers and hauled loads I would doubt a FORD could handle. I bought and hauled 108 two inch cement facial blocks in one haul to my house in a 2013 DODGE RAM 4 X 4 1500 BIG HORN 6 cylinder TRUCK to build a massive bar-b-que grill in one afternoon. It not only hauled the load but me and two other people with room between the bed and leaf spring, axle, and ground. I go camping once a month and doing odd jobs to afford camping, and a DODGE suits ALL my needs. I don't like to swear but a Dodge is xxxx good . My name is Alan, Retired Coast Guard, EAGLE SCOUT, YORK RITE FREEMASON, and Protestant Lutheran in Jacksonville Alabama. More

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Good business time efficient excellent service. Unlike other dealerships we were able to get in and out in a timely manner. Ref, was an excellent sales rep that help my husband and I buy our new Jee Unlike other dealerships we were able to get in and out in a timely manner. Ref, was an excellent sales rep that help my husband and I buy our new Jeep Grand Cherokee! More

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Good experience . Jeep is great. He was able to get the color and package I wanted delivered the next day. Able to test drive over night. . Jeep is great. He was able to get the color and package I wanted delivered the next day. Able to test drive over night. More

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