Craig Harlan

Great experience, we got the vehicle we wanted in a timely manner. Excellent customer service timely manner. Excellent customer service More

by DESSAGEARING Verified Customer Verified Customer

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My experience with Corwin Toyota Boulder was frustrating, time-consuming, and ultimately disappointing — especially for an out-of-state buyer. I feel obligated to share my situation in detail so others can m time-consuming, and ultimately disappointing — especially for an out-of-state buyer. I feel obligated to share my situation in detail so others can make informed decisions. I purchased a used Toyota Sienna from this dealership with the understanding that the title and registration process would be handled appropriately. I submitted all required documentation immediately after purchase — including smog, VIN verification, and weight certificate — and yet the dealership took over four months to release the title. During that time, my temporary tag was close to expiration, and I had to personally visit the DMV multiple times to finalize the registration in California. Because of the dealership’s delay, I was forced to pay $1,460.62 out-of-pocket for registration, license plate, and city use tax fees — all of which were not included in the purchase agreement and should have been addressed during the sale. While I appreciate the help I eventually received from Mariana (Title Clerk) and Leslie (Controller), I received no communication whatsoever from the leadership team throughout this process — including: Greg Heinz – General Manager Zachary Chambers – Used Car Manager Soukanh Douangdara – Finance & Insurance Manager Craig Harlan – Internet Sales Manager the General Manager (Greg Heinz) — Greg Heinz – General Manager until I escalated the matter and indicated I would file complaints. When the GM finally responded, instead of acknowledging the communication failure or the burden placed on me, he accused me of “blackmail” for simply stating I would file complaints and leave a factual public review. His exact quote was: “We will pay for any fees that you incurred due to the tardiness of your ability to register the car, but the registration expenses themselves have always been your responsibility and we will not be black-mailed into paying them.” Let me be clear: I never demanded anything beyond fairness and accountability. To be met with that tone from a General Manager was both inappropriate and disappointing. I’ve taken the following steps, and I stand by all of them: Submitted a formal report to Toyota’s Brand Engagement Center, where I already have an open case. Filed a complaint with the Colorado DMV Auto Industry Division. Filed a complaint with the Better Business Bureau. Shared this 1-star review publicly across platforms including Google, Yelp, and DealerRater — and I will not be removing it. The dealership has now clearly stated that they will not cover registration and city tax fees, and that stance will not change. So to any out-of-state buyer: Be cautious. Review your purchase agreement carefully before signing. Triple-check who is responsible for registration and fees. And most importantly — get everything in writing. Miscommunication can cost you both time and money. This review is not about the money — it’s about how this dealership handled a situation that should have been simple, and how poor communication and leadership turned it into months of unnecessary stress. I will not be removing this review. It stands as an honest account of my experience with Corwin Toyota Boulder. More

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Great service. People at front desk pretty much aware of all clients waiting. Made efforts to keep each person aware of wait times. Knew names of clients and why e People at front desk pretty much aware of all clients waiting. Made efforts to keep each person aware of wait times. Knew names of clients and why each one was there. Friendly and well informed on stays of their service . A pleasant wait there More

by JULIETBEATRICE99 Verified Customer Verified Customer

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I've been trying to cancel a service contract Corwin sold me by frankly lying about the contract. 3 different emloyees who were "helping" me left and no manager will return my calls or emails. Don't trust t me by frankly lying about the contract. 3 different emloyees who were "helping" me left and no manager will return my calls or emails. Don't trust their claims of customer service once they have you money they will ghost you. More

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The dealership was clean and the people were friendly and accommodating. The buying process took way too long and much of the negotiation process was unnecessary. accommodating. The buying process took way too long and much of the negotiation process was unnecessary. More

by ALBANOHOMZ Verified Customer Verified Customer

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Ed Trejo was great and very professional and he made my purchase very easy! Everyone I have met at this dealership has been friendly and helpful. purchase very easy! Everyone I have met at this dealership has been friendly and helpful. More

by LISADURBAN Verified Customer Verified Customer

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Courteous and also got my car in for an emergency repair needed the same day. needed the same day. More

by MARYR Verified Customer Verified Customer

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Great service , friendly, always throw about the job they do haven’t had any problems with the card at all! do haven’t had any problems with the card at all! More

by BUTCH Verified Customer Verified Customer

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Clay Cooley is a 10/10 salesman and I had a great experience with Corwin, the sales managers are great and welcoming. Honest, quick and reliable. Clay answered all my questions in a timely manner. Th experience with Corwin, the sales managers are great and welcoming. Honest, quick and reliable. Clay answered all my questions in a timely manner. The managers listened to my concerns and handled them appropriately. Best car buying experience to date More

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fast service and good communication from the team. work done well and with inexpensive fees. work done well and with inexpensive fees. More

by brandon_connolly Verified Customer Verified Customer

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