Craig Prochaska
Craig Prochaska at Lake Ford
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Craig Prochaska

Service Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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4.5
676 Reviews

Craig was born and raised in Saukville. As a child, he always had an interest in cars. He has been in the service industry since 2010. Craigs is patient, kind and knowledgeable and makes sure his customer are taken care of. He now lives in Milwaukee with his wife and two-year-old son. There's nothing more that he loves then coming home to his son waiting for him at the door with open arms saying "da"

Dealership Experience

7 yrs, 7 mos

Industry Experience

13 yrs, 6 mos

Languages Spoken

English English

4.5

676 Reviews

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676 Reviews of Craig Prochaska

April 26, 2024

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Employee Rating

Craig was rude. Craig doesnt know cars at all. Craig is just a saleman... just a bad salesman. did not care at all about my cars problem. Craig doesnt know about the More

by Fbadfordguys
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Recommend Dealer
No

March 13, 2024

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I can honestly say that I've never had a bad experience getting service done at a Ford dealership up until now. This must be the dealership that Ford sends their trainees to. I guarantee you will leave wit More

by gnarboi
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Recommend Dealer
No

August 24, 2023

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So grateful for this team. Their amazing service is consistent and it’s always about you the customer. Craig has been my Service Advisor for years and will continue to be. More

by RafaelCetina
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Recommend Dealer
Yes

July 26, 2023

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Went in for overheating problem and came out with a transmission problem. They messed my car up and sent it on. More

by toyalove3
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Recommend Dealer
No
Aug 01, 2023

Lake Ford responded

Thank you for sharing your feedback about your recent experience with us. We take customer reviews seriously, as they provide valuable insights to improve our services. Firstly, we want to express our utmost concern regarding the reported incident involving one of our employees. We want to emphasize that we do not tolerate any form of verbal abuse, offensive language, or disrespectful behavior toward our employees or customers. It is important for everyone to be treated with respect and dignity. Regarding the issue with your car, we apologize for the transmission problems that occurred after your visit. We understand your frustration and disappointment. We attempted to explain that the transmission issue is not associated with the overheating problem for which you brought your car in. Sometimes, unforeseen issues can arise, especially with higher mileage vehicles, and we regret any inconvenience this may have caused you. Once again, we apologize for any negative experience you had and assure you that we are committed to providing a respectful and satisfactory experience for all our customers.

July 26, 2023

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I l isba su ever br t t t y gf e w thy. What More

by Szukalskilindsay
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Recommend Dealer
Yes

July 16, 2023

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I have been going to this dealership for more than 10 years for service. It has been consistent and detailed in its work. Good dealership. More

by Marq
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Recommend Dealer
Yes

July 14, 2023

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It’s a nice dealership and the people are friendly and helpful. And the shuttle was awesome. More

by Tal vanderpool
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Recommend Dealer
Yes

July 12, 2023

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Fast courteous and professional service Timely and accurate projection of completion of service. Will recommend to friends More

by Cindyinmilwaukee
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Recommend Dealer
Yes

July 02, 2023

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Great dealership. Absolutely the best in Milwaukee. Doing business with them for many years. Thank you guys More

by Hussein
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Recommend Dealer
Yes

June 29, 2023

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Did not address my request to complete the recall but the oil change experience was fine More

by raes28
Recommend Dealer
Yes

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