Crystal A

Recently, I brought my 2019 Highlander to McGee Toyota of Putnam for a regular maintenance oil, change, tire, rotation, and inspection. This is my second Highlander and all Service has been consistently done Putnam for a regular maintenance oil, change, tire, rotation, and inspection. This is my second Highlander and all Service has been consistently done for both vehicles by McGee and previously Tri-State. Upon inspection, it was discovered that after a very cold winter, mice had caused significant damage. The video footage was needless to say, alarming. Despite keeping the vehicle clean and having a black interior, any signs of infiltration were not noticeable by me. Thank goodness for inspections! Crystal (Service Concierge/Manager) had the unfortunate task of delivering the costly inspection results to me, accompanied by video footage. Her professionalism, knowledge, management, and communication from customer intake to completed repair work was outstanding. I want to commend all of the employees that I interacted with (the gentleman that offered to vacuum my vehicle upon arrival, Crystal, Johnny-who completed the repair work, the gentleman that answers the phone for the service department, the woman who manages vehicle rentals, the welcome greeter at the front of the dealership, the cashiers, and anyone involved that I did not interact with directly) for a very pleasant experience. More

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Knowledgeable, friendly, and informative staff. professional and structured service, very pleased each time I had service with them professional and structured service, very pleased each time I had service with them More

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Didn't set the settings back to original place otherwise the service was very good the service was very good More

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My experience at McGee Toyota was top of the line ! Communication , pricing and service were all excellent !!! I recommend McGee without reservation and will continue to have my vehicle serviced there Communication , pricing and service were all excellent !!! I recommend McGee without reservation and will continue to have my vehicle serviced there for years to come !!!👍👍👍👍👍 More

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Unprofessional and untrustworthy -Went in for a coolant leak assessment, was told I needed an engine replacement and that they have an available engine with 8k miles -Offered reduced rate to ret coolant leak assessment, was told I needed an engine replacement and that they have an available engine with 8k miles -Offered reduced rate to retain service when I found a cheaper quote -Engine turned out to have 80k miles not 8k -The repair took almost a month -Poor communication throughout the entire process, even when attempting to coordinate payment and pickup -Had to reach out repeatedly and through multiple parties for basic information -texts, calls, and emails repeatedly got no response -Initially worked with Crystal Ayala, Service Advisor -Had escalated to Service Director, Jimmy White And Parts Director, Ken Branowicki -Looped in General Manager, Ray Clements, with no response This was the most difficult and unprofessional auto service experience I've ever had. I mistakenly thought a dealership with the Toyota name would be required to maintain a certain degree of professionalism but McGee Toyota of Putnam has proven to be untrustworthy with abysmally low standards. Patience and understanding cannot forgive the severity of missteps that occurred throughout the entire process. More

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I always had very good experiences at this dealership very respectful and knowledgeable and treats people very well while you wait for your vehicle very respectful and knowledgeable and treats people very well while you wait for your vehicle More

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The service was fast and completed with care. The technician offered full disclosure for charges with explanations and a sense of humor about the cost of simple replacement parts. I appreciate t The technician offered full disclosure for charges with explanations and a sense of humor about the cost of simple replacement parts. I appreciate that. More

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Excellent experience at McGee Toyota of Putnam! I want to highlight the service from Crystal, my Service Advisor. From the moment I arrived, she was extremely friendly and professional; she explain I want to highlight the service from Crystal, my Service Advisor. From the moment I arrived, she was extremely friendly and professional; she explained everything clearly and kept me informed at all times. Beyond being very efficient, she has a kind and personable demeanor that makes you feel at ease. She made sure the entire maintenance process for my vehicle was quick and hassle-free. It is hard to find such dedicated customer service these days. Five stars for her! More

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The best toyota dealership around. Not because of the vehicle's, but the excellence of the customer service. Everyone is so professional, and goes out of their way to make sure the cus Not because of the vehicle's, but the excellence of the customer service. Everyone is so professional, and goes out of their way to make sure the customer gets quality service. More

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Always a pleasant experience. No waiting for your car to be serviced. Helpful and courteoys No waiting for your car to be serviced. Helpful and courteoys More

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