Curtis Knight

Darian was amazing! He took his time and went above and beyond! Was very patient with me and never made me feel pressured at all! Highly Recommend!!! He took his time and went above and beyond! Was very patient with me and never made me feel pressured at all! Highly Recommend!!! More

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Leased a 2025 Honda Ridgeline from Kingston Lia Honda on 10/23/2024. Have been dealing with the service department loyally for several years. Nothing but praise for the service department. Service advisors 10/23/2024. Have been dealing with the service department loyally for several years. Nothing but praise for the service department. Service advisors Mark and Sue along with Honda senior tech John have been great. Was in for service and ended up leasing a new Honda the same day. That was a huge mistake! Bottom line. DECEPTIVE sales tactics to get a sale. Spent hours working on a deal. First, price of new auto. Second, trade in price. Verbal agreement to proceed with purchase. Salesman Luther Johnson who asked me for ID when I first started talking with him (red flag) said we had a deal after the typical games. Never explained the contract or showed actual prices paid and trade allowance. It was late, had been there for many hours, signed where needed on a iPad with small text and took possession of the vehicle and left my trade only to find out days later as Luther had not forwarded me the sales contract via e-mail as promised even after e-mailing and calling him the following days. When I finally obtained the documents, it was clear LIA Honda never honored the verbal agreement or their own worksheet numbers. LIA sales tacked money back on the price of the new vehicle in the back room before signing. From "we can't do that" to "you have a deal" when in reality, it was all a LIE to get a sale. Contacted General Manager Ross Hubert via e-mail. Finally got a copy of the contract. After seeing I was scammed and lied to, immediately called and stopped in with my paper work and "worksheets." Ross admitted I was charged more (about $1,400) than agreed upon yet defended this deceptive sales tactic as if it were the norm at LIA Honda and said "I think you have buyers remorse" and "you lied about your trade-in" because I wasn't sure if I was going to trade-in my one owner 2014 Ridgeline, keep it, or run up to Albany, NY and sell to Carmax and purchase a Ridgeline in the Albany area. After back and fourth, Sales Manager Ross Hubert agreed to get me a Honda Ridgeline OEM Bed Cover which I figured was better than nothing. My feelings as of today: Need service? You should be fine. Sales? STAY AWAY from any LIA Honda or other brand LIA dealership. I, a senior citizen on a fixed income, now feel like crap when I walk in their dealership and have higher car payments. Gave LIA of Kingston the first chance to get a high quality, clean Honda trade-in which they serviced for years and knew well. In the end, LIA still scammed me. Don't think for one second Ross got me a "free" bed cover after a sale just to be nice. His first offer was free oil changes. As they say, I have the receipts. Am I the first Salesman Luther Johnson, Sales Manager Curtis Knight and Mathew Panaro (names on paperwork) in LIA Honda sales department played this game with? Sure didn't seem or sound to be the case. You decide. Will still use the service department (for now) but will NEVER purchase or lease from LIA again. Would you? Curtis H. More

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Harry did a great job listening to what I was looking for and showed me the vehicle that was my perfect match. He was very patient going through the paperwork with me and also during the registration process and showed me the vehicle that was my perfect match. He was very patient going through the paperwork with me and also during the registration process of my first electric vehicle. More

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Our salesman, Jeremy Mcevoy, was very personable, professional and knowledgeable. He was handicapped at the final closing of the sale and vehicle pickup, because there was only one manager on duty a professional and knowledgeable. He was handicapped at the final closing of the sale and vehicle pickup, because there was only one manager on duty and five closing taking place. We asked for some paperwork for our records and still are waiting for it. More

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Jeremy and the sales managers were incredible. I got a great deal on the Accord (that I bought from Lia K in 2020) and am ecstatic with my experience and new vehicle. I got a great deal on the Accord (that I bought from Lia K in 2020) and am ecstatic with my experience and new vehicle. More

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Nicole Leader was very friendly and informative. Everything was well explained. I highly recommend her. Everything was well explained. I highly recommend her. More

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A great product backed up by top notch service and sales team. Patient, Fair and Understanding. Our 12th vehicle for ourselves and/or our family members from this dealership in past 44 years. team. Patient, Fair and Understanding. Our 12th vehicle for ourselves and/or our family members from this dealership in past 44 years. More

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