Dakota Burns

The service that this dealership used to be impeccable. I am surprised at the turnover rate and the service department given the fact that I have a grand wagoneer, it is disappointing that during the holid I am surprised at the turnover rate and the service department given the fact that I have a grand wagoneer, it is disappointing that during the holiday season, even with an appointment, the vehicle could not be serviced timely and that there is no loner. Vehicle In light of the investment, it would seem to me that a loner would be made available and perhaps in consideration of my next purchase. That will be a question to ask of the. Respective dealership, these small gestures that used to be included. When I had the vehicle service, there are not even a consideration. And it had been the level of service, those small gestures that convinced me to use this dealership for service Vs the others. In the area, Ryan, who had to explain the service agreement to us after Dakota left for the day. It may have been the saving grace for this dealership and the only reason I may have indicated.I would return. More

by jonesdanaet Verified Customer Verified Customer

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Good communication and regular updates And Dakota was very friendly with good customer service during holidays very friendly with good customer service during holidays More

by rhettmorgan Verified Customer Verified Customer

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I moved my service from Richardson to Frisco. Because fresco employees were much more accommodating of my needs in a time of crisis. They've been great at taking care of most of my needs over the Because fresco employees were much more accommodating of my needs in a time of crisis. They've been great at taking care of most of my needs over the course of the last year. More

by grazier72 Verified Customer Verified Customer

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Went in for oil change and Recall service for Wrangler 4xE. Came out with error messages and could not use electric or hybrid after full charge. Had to waste a 2nd trip to dealer and will not have the veh 4xE. Came out with error messages and could not use electric or hybrid after full charge. Had to waste a 2nd trip to dealer and will not have the vehicle over Christmas. Very disappointed that the recall work created new issues. More

by ourbestlife0722 Verified Customer Verified Customer

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Very warm welcome and excellent expertise Mr Dakota Burns is very professional, he helped me to get a shuttle to go back home and updating me is very professional, he helped me to get a shuttle to go back home and updating me More

by oafettouh Verified Customer Verified Customer

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Very professional and thorough in his work. Dakota knows what he is doing and helps me resolve any issues and answers questions promptly. Dakota knows what he is doing and helps me resolve any issues and answers questions promptly. More

by fareed.syed Verified Customer Verified Customer

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My experience with Sam, Julian, Dakota and others has been excellent. Courteous and responsive. They follow-up on issues in a timely manner. been excellent. Courteous and responsive. They follow-up on issues in a timely manner. More

by cetheunissen Verified Customer Verified Customer

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Well, Dakota took care of my vehicle when there was still an issue following recent service. an issue following recent service. More

by WJSCHOOR130 Verified Customer Verified Customer

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Awesome job Dakota. Thank you for your service and your transparency. Prompt action and support. I really am grateful for your support Thank you for your service and your transparency. Prompt action and support. I really am grateful for your support More

by fareed.syed Verified Customer Verified Customer

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Amazing service! My experience was quick and easy. The service team consistently meets and exceeds my expectations. My experience was quick and easy. The service team consistently meets and exceeds my expectations. More

by Dcherissa85 Verified Customer Verified Customer

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