Dale Scudder
Dale Scudder at Shields Auto Center
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Dale Scudder

Service Manager

Shields Auto Center

850 Broadmeadow Rd
Rantoul, IL 61866

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4.8
175 Reviews
4.8

175 Reviews

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175 Reviews of Dale Scudder

April 10, 2024

Dealership Rating
Employee Rating

Absolutely wonderful people, from the sales, to parts, to service to finance and insurance, everyone was extremely nice, friendly, efficient, and welcoming. I have never had this happen at any dealership. More

by waspi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Shields Auto Center responded

This is amazing feedback! We are so happy that you are pleased with you experiences with us. Your review means a lot to us! Thank you for sharing and for allowing us to serve you!

Apr 25, 2024

waspi responded

You are welcome. You deserve a very good rating on the feedback.

April 04, 2024

Dealership Rating
Employee Rating

I popped into town for a quick visit and needed an oil change while I was there. Dale Scudder was able to squeeze me in even though they were supper busy. I truly appreciate the quick and awesome service More

by toyo4by
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Shields Auto Center responded

It was our pleasure! Thank you for giving us the opportunity. We appreciate your business!

April 02, 2024

Dealership Rating
Employee Rating

Shields Auto Center service department is efficient, thorough, and courteous and is a very good value More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Shields Auto Center responded

Thank you for the great review, Doug! We are so glad to hear this. Please see us if there is anything else that you need!

March 31, 2024

Dealership Rating
Employee Rating

Service is always prompt and service staff are friendly and helpful. We will return for all our service needs and recommend Shields to our friends. More

by vjruss0718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Shields Auto Center responded

Thank you so much for recommending us! We are glad that you have had great experiences with our service department. We appreciate your business and are happy to help you anytime!

February 21, 2024

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There great I like going there. The process goes pretty smoothly. And they bring me my car if I’m at work More

by mindytyus0512
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Feb 22, 2024

Shields Auto Center responded

Thank you for the 5-star review. We really appreciate you being a customer. We're here for you anytime!

February 07, 2024

Dealership Rating
Employee Rating

Terry was very helpful. I walked in knowing I needed something different but had no idea what. Terry's kindness and experience helped me decide on the almost perfect vehicle More

by squirrelslikecheese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 21, 2024

Shields Auto Center responded

We really appreciate your feedback. Our staff is dedicated to providing our guests with outstanding customer service and we are glad that Terry did just that! We appreciate your business and congratulations on your new vehicle!

February 06, 2024

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Employee Rating

Took my newly purchased pre-owned vehicle in for the first checkup and oil change. Dropped it off and they gave me a ride home. My vehicle was delivered later in the day to my home. Exceptional people h More

by squirrelslikecheese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kory Miller

Feb 21, 2024

Shields Auto Center responded

Thank you for the 5-Star review. We are so glad that we met your expectations and you see the value in our new Delivery & Pick-up service! We appreciate you sharing your experience and we look forward to serving your for many years to come!

February 02, 2024

Dealership Rating
Employee Rating

They are always helpful and courteous. The pick up/drop off service for the oil change was amazing! More

by xxxxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 22, 2024

Shields Auto Center responded

Thank you for your feedback. We are so glad that you find the value and convenience in our new Pick-up & Delivery service!

January 25, 2024

Dealership Rating
Employee Rating

Many people at Shields were welcoming and friendly. Scott was especially friendly and helpful. The service was quick. More

by tlee1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marci Ihnen, Rick Shields, Greg Shields, Teresa Smith, Scott Lackey , Noah Shields spent time visiting with me.

January 24, 2024

Dealership Rating
Employee Rating

They figured out and fixed replaced the AC evaporator 👍 They figured out and fixed replaced the AC evaporator 👍 They figured out and fixed replaced the AC evaporator 👍 More

by L-ALLEN9
Recommend Dealer
Yes
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