Dallas Bugg | Page 2

Attentive service department and friendly staff. We were greeted by each employee who walked past us while we waited. We were greeted by each employee who walked past us while we waited. More

by tickschick Verified Customer Verified Customer

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We had two recalls on our truck. The second was new enough that they didn't have the parts in stock. However, they called the next day and asked me to bring it back the next workin The second was new enough that they didn't have the parts in stock. However, they called the next day and asked me to bring it back the next working day. I dropped it off and they got it in and out much sooner than expected. I can't rate the quality of the work yet, but if you don't hear from me again, it was good! :) More

by SHEASIMMONS Verified Customer Verified Customer

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Dropped my truck off to have a coolant changed. They described this service as a coolant flush. When driving home after the service, my truck flashed a warning light for "low coolant". I pulled They described this service as a coolant flush. When driving home after the service, my truck flashed a warning light for "low coolant". I pulled over, shut the truck off, and called the service department to see if it was safe to operate the truck with the warning. They asked me to pop the hood to check the coolant level in the reservoir. No coolant was visible in the reservoir, but they said it was fine to drive it home as long as it didn't get hot. I had to take the truck back the next day so they could add coolant. After driving home after the second visit, the coolant level was still below the level mark on the reservoir. I called again and they said there must be air in the system. How did the system get air in it if it was flushed? I ended up buying some coolant and adding it myself. This experience has cost me two 50-mile trips to the dealership and missed work. I could have saved money by draining the system and filling it myself. I opted for the flush to avoid getting air in the system. Very frustrating experience. More

by DDMAYS Verified Customer Verified Customer

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