Dan Ford | Page 38

Excellent My first contact with Tucson Subaru was in 2001 when I brought a Forester that I'd purchased in Massachusetts in for service. The person whom I dealt My first contact with Tucson Subaru was in 2001 when I brought a Forester that I'd purchased in Massachusetts in for service. The person whom I dealt with then was Dan Ford and his helpfulness and friendliness convinced me that you guys were a great dealership. When it came time to buy a new car, I ended up making first contact with Ken Murch in sales. He too was friendly and helpful and I didn't even look at other brands or dealerships. How could any be better than you guys? I ended up buying a 2015 Outback, with which my wife and I are very pleased. We've dealt with a few other folks there who deserve special mention: Wendy, who in a one minute phone call, diagnosed and solved a steering wheel jam problem I was having with the old Forester (the ignition key was worn) and Matt Price, who handled all the arrangements while the new car was being prepped. My apologies if I have left some one out. I recommend Tucson Subaru unreservedly. More

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Excellent experience overall The salesman was excellent; gave me the info I needed without being pressured, had patience and was very responsive to my questions without overloadin The salesman was excellent; gave me the info I needed without being pressured, had patience and was very responsive to my questions without overloading me. Much better experience than I had anticipated from experience with other dealerships. Would highly recommend him to a friend. More

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Excellent in Both Service and Sales It's been a few months since the purchase of my 2015 Outback - it could not have gone better. CJ Nichols knows every detail about each one of these ve It's been a few months since the purchase of my 2015 Outback - it could not have gone better. CJ Nichols knows every detail about each one of these vehicles, and was totally straightforward and helpful in matching me up with the right car. He clearly stands behind the Subaru brand. Price and features were great, and Tim Hanson in finance helped with an offer that was available at the time and made all the details of that process go very smoothly - I'd even say it was painless. I've had many years of experience working with the service department as well and look forward to continuing that with the new vehicle. Dan Ford runs a great team and Ivan Salazar is an excellent addition. Very professional all around. Never had a bad experience with this dealership in any way and it's great to have the new location with the new service shop too. More

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Dealer succeeds where Insurance company fails Tucson Subaru's Service Dept. went Above and Beyond the call of duty. I had the misfortune to hit some debris on the road hidden by weeds. We return Tucson Subaru's Service Dept. went Above and Beyond the call of duty. I had the misfortune to hit some debris on the road hidden by weeds. We returned home and changed to the toy tire automakers call a spare and limped to the dealership 62 miles away. I stopped twice to make sure everything was OK, it was. When we got to the dealership the spare was sitting at a funny angle. All was not well. The Dealership started working with the insurance adjustors and we went on a scheduled trip to Virginia so I could officiate at my son's wedding. We kept in touch with the dealership and adjustors. For reasons best known to the insurance company, they insisted on a used part for some of the front suspension. I objected and became quite upset when the part turned out to be damaged and insisted on new OEM parts. The service department removed the damaged goods and installed new parts. Grades: Tucson Subaru A++++, Adjustors F---, Insurance Agent A. We finally received the repaired vehicle one week (and two loaner cars later) after we expected it. The adjustors tried to save less than $100 with the used part. It cost them my good will plus the extra fees for installing then removed damaged goods. Would you want used parts on your cars front end suspension system? I wouldn't, especially considering that most of our driving is high speed Interstate.. More

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ASK FOR TRENT!! HE'S AWESOME!!! Was in the market to buy my first nicer car, I had two things I was looking for, 1.) Something fun to drive and 2.) Under 15k. So I started at Chapman Was in the market to buy my first nicer car, I had two things I was looking for, 1.) Something fun to drive and 2.) Under 15k. So I started at Chapman because my work has affiliations with them. Big mistake. I drove 15 miles, the salesman asked how he could help me I told him those two things and he laughed and asked me if I worked at Starbucks (I'm assuming because I'm young and looking for a reasonably priced vehicle?) So I instantly left that ghetto dealership and went to Subaru where I meant Trent. It took 4 months until I found a vehicle I said yes to, but Trent never gave up, never stopped treating me with respect, and when all was said and done he earned a lifelong customer as I will be doing business exclusively with him when it comes to buying vehicles. And a big shout out to the entire dealership, every single person I came in contact with greeted me with a smile every time. The word "dealership" doesn't do this place justice, it should be called a "dealerfriendship" More

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Total Excellence From car shopping to purchase to special parts to servicing, Tucson Subaru has provided the best car customer service experience I have ever had. I h From car shopping to purchase to special parts to servicing, Tucson Subaru has provided the best car customer service experience I have ever had. I have owned Subarus for almost 25 years, and with Tucson Subaru on the scene, I plan to keep it that way. I would definitely recommend this outstanding dealership for your next vehicle purchase! More

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Top Notch As a 5 time Subaru owner it's Tucson Subaru's top notch sales & service is what keeps us coming back. Sales people go the extra mile and service depar As a 5 time Subaru owner it's Tucson Subaru's top notch sales & service is what keeps us coming back. Sales people go the extra mile and service department is second to none. Customers are treated like 'family'. Other dealerships could take lessons here. Thank you Trent Nichols & Dan Ford. More

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Trent - A Wonderful Person and Heck of a Salesman! My wife and I "Love" our Subarus. Trent has helped us purchase three of them. His experience with these vehicles is second to none; and over the pas My wife and I "Love" our Subarus. Trent has helped us purchase three of them. His experience with these vehicles is second to none; and over the past several years, he has become a very good friend. When people ask about our Forester, we always mention Trent's name and Tucson Subaru in the same breath. Tucson Subaru is very lucky to employ Trent as their top fleet and on-line salesman. He is a true professional. More

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Tucson Subaru - Parts & Service Honda CRV My service rep Ivan Salazar was very friendly and helpful. I've met great people at Tucson Subaru! I recommend them to anyone! Honda CRV My service rep Ivan Salazar was very friendly and helpful. I've met great people at Tucson Subaru! I recommend them to anyone! More

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Amazing customer service experience thanks to Ivan. Ivan made dishing out $1,500 to fix my Outback as pleasant an experience as possible. Ivan is why I give this experience 4 stars. Ivan made dishing out $1,500 to fix my Outback as pleasant an experience as possible. Ivan is why I give this experience 4 stars. More

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