Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dan Macalusco
6 Reviews
6 Reviews of Dan Macalusco
July 18, 2024
This is by far and I mean by far the most honest ,transparent and world class experience I have ever had buying a vehicle. I walked through the door and was greeted in a prompt professional manor by ,transparent and world class experience I have ever had buying a vehicle. I walked through the door and was greeted in a prompt professional manor by Dan, who introduced himself as a product specialist! Man was he ever I have bought so many vehicles in my lifetime and never did I have a better understanding of the features and benefits that the Kia had that was far above the competition. What was amazing was the positive energy, and genuine happiness that the entire staff seem to have anyone that was in close proximity of me asked if I was taken care of and even though I replied that Dan was taking care of me they asked if I would like anything to drink while Dan was getting my vehicle. After I chose the model and trim based on all the knowledge shared by Dan and massive new car inventory that Bob Rohrman has, I was introduced to the Service manger and the General Sales manager. Ricki Perez who assured me that his staff has a common core belief that even though the sign on the door and his business card says Bob Rohrman it is me and every other customer that the staff works for. And that is before the sale, during the sale and forever after the sale and assured me that if I ever felt as though that was not happing to please let him know so that he can correct the issue and continue to strive for excellence. Wow ,Wow this is the Gm. First time ever has a Gm come out to speak to a potential customer I mean I have not even bought yet. I had experiences in the past were I had a complaint about a issue and would try to get a gm or owner to respond with no luck I. would get a automated email response with no follow up call. For this to happen meant a lot to me. When the Pricing was presented it was in a professional ,honest and transparent manner that it was a easy decision to do business with Dan ,.. Mr. Perez and the world class staff at Bob Rohrman Kia. A few days later I received a call from Dan making sure i was completely satisfied and also said if i was not comfortable working the features that he would come out to me if there was anything I was not sure on how to work on my new vehicle. Will forever be a customer of this organization and the professional caring culture that it has Thank you for everything !!!!! More
by joe.v
Other Employees Tagged: Ricky Perez, Brian Montes
Verified CustomerJanuary 02, 2023
It was a good experience for me, it was my first time buying a car, so everything went great buying a car, so everything went great More
by horus.sanz
Other Employees Tagged: Todd Pruitt, Jim Smith, Aldo Rodriquez
September 09, 2022
Not Happy, bought a car took it to mechanic to replace tires found out that has a screw in the gas tank, and no catalytic converters, attempted to return within 3 business days they said you bought a car tires found out that has a screw in the gas tank, and no catalytic converters, attempted to return within 3 business days they said you bought a car as is, my contract does not say as is, I also pointed out that there is oil leaks on the engine and according to the Illinois State law any defects in the drive train must be fixed if found within 15 days or 500 miles which ever comes first. They said to bad lawyer up. I can honestly say I would never recommend this Car Dealer for anything. Bill was the manager that I attempted to return the car to. Worst car experience ever, documentation and the Illinois law means nothing to them. To bad, get a lawyer and have a nice day. Watch out they do not inspect there trade in cars just clean them and sell them without making sure they are in reasonable condition. It doesn't matter if it's a $3000 car to a $20000 car you can not sell a used car without catalytic converters and a screw plugging a hole in the gas tank that starting leaking the next day. This is what everyone warns you about shady dishonest used car dealer! More
by RICHARDJEZIORSKI0
Other Employees Tagged: Bill Mitchell, Todd Pruitt
July 08, 2022
The car buying process was fast and easy. The salesman was not pushy and was very knowledgeable. The salesman was not pushy and was very knowledgeable. More
by LISAM
Other Employees Tagged: Todd Pruitt , Victoria Matheson
