4 lifetime reviews

Lexus of Smithtown

700 Middle Country Road
St. James, NY 11780

(631) 360-3200

Dan Munsinger

Service Manager at Lexus of Smithtown

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"Service & sales experience"
reviewed on 04/15/2014 by kristenhack1

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04/15/2014 Dan received a new review from kristenhack1

03/16/2014 Dan received a new review from JMCMill

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4 Reviews of Dan Munsinger

"Service & sales experience"

kristenhack1

04/15/2014 05:43 PM

Reason For Visit: Sales (New)

I Recommend This Service Center: Yes

Employee(s) Dealt With:

Dan Munsinger

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0
My Review Of Lexus of Smithtown:

I have been nothing but a Lexus owner since 2005 and have dealt ONLY with Smithtown Lexus not only for my purchases, but for my services as well…….I have family that is in the car business(service,tires,parts etc) and find myself returning to give Lexus of Smithtown my business due to their high quality of professionalism and courtesy while doing so. Dan Munsinger, parts dept manager, has never let me down and if the wait was too long due to high volume of services or understaffed on any given day, I was warded a loaner until said car was complete…….I have treated my 2005 GX 470 and my 2010 IS350 c like my children, and in return they have given me nothing but smooth sailing since. I attribute that to the professionalism and accuracy as well as attention to detail that is provided by this staff. I would HIGHLY recommend using this service dept for any and all needs as they are respectful, prompt and priced right!!!!!!

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"I have had all my service done at Lexus of Smithtown and..."

JMCMill

03/16/2014 03:43 PM

Reason For Visit: Service

I Recommend This Service Center: Yes

Employee(s) Dealt With:

Andy

Dan Munsinger

Andy

Leigh West

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0
My Review Of Lexus of Smithtown:

I have had all my service done at Lexus of Smithtown and have never had a reason to write a note. When I came in on a later date, having a key holder repaired, I remembered that I have an extended warranty on the car, and I had extensive service done a while ago. I told the employees and they were very helpful and checked my records. They found that I was due a refund on what I paid. It was promptly corrected and I received the refund. I am indeed grateful to them.

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"Between my wife, our family and my self we have purchased..."

rseidell

09/12/2013 05:15 PM

Reason For Visit: Sales (New)

I Recommend This Service Center: Yes

Employee(s) Dealt With:

Dan Munsinger

Robert Rossworn

Kenneth Goldberg

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8
My Review Of Lexus of Smithtown:

Between my wife, our family and my self we have purchased seven Lexus cars through your dealership. The reason we keep coming back is Ken Goldberg and Dan Munsinger. Ken has always been honest with us which what I require the most. Our service has always been conducted professionally. However, my most recent visit (today, 9/12/13) left me a little disconcerted. I just purchased a 2013 Rx 350 and had a couple of, what I assumed, were minor problems. I was at your facility for two and one-half hours and the problems were not fixed even though I was told by your input person that they were. If not for the intervention of Ken Goldberg who fixed the problems for me in ten minutes I don't know how much of my time would have been wasted. I think what Ken did was great but should not have had to be done by your sales person. I would have spoken to Dan but he was not there. I expect quality service when I come to your dealership, and did not receive it today, for basically simple items. I hope this does not continue. Richard Seidell

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"All employees were truly outstanding and could not be..."

shlesqgmailcom

02/16/2013 10:56 AM

Reason For Visit: Sales (New)

I Recommend This Service Center: Yes

Employee(s) Dealt With:

Dan Munsinger

Frank Loviglio

Dolores Russell

Denise Plourde

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0
My Review Of Lexus of Smithtown:

All employees were truly outstanding and could not be more helpful. Frank Loviglio took his time to go over all of the features of the vehicle before I left. They definitely exceeded my expectations.

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Lexus of Smithtown Directions

Lexus of Smithtown

Overall
4.9
24-Month Rating based on 348 reviews (556 lifetime reviews)

Manufacturers: Lexus, Service Center

Address: 700 Middle Country Road
St. James, NY 11780

Phone: (631) 360-3200

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