Dan Schedler

INFINITI Of Orland Park responded

We apologize for any inconvenience caused by the credit card fee, and we appreciate your feedback on this matter. Regarding your experience with one of our team members, we sincerely apologize for the lack of knowledge and any frustration it may have caused. Rest assured, we will address this issue with our staff to ensure that all team members are well-informed and able to provide accurate information to our valued customers. Your satisfaction is important to us, and we thank you for bringing this to our attention. If there's anything further we can assist you with or if you have any questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for bringing your recent experience to our attention. We sincerely apologize for any discomfort or inconvenience you encountered during your visit to our dealership. We deeply value every customer's time and understand the importance of respecting personal commitments, such as putting your children to bed. The behavior you described is unacceptable and does not align with the high standards of professionalism we strive to uphold. We regret any frustration or dissatisfaction caused by this interaction. Please be assured that we take your feedback seriously and will address this matter with our team to ensure that such incidents are not repeated in the future. If there's anything further we can do to assist you or if you would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We're glad to hear that you found our car selection competitive in terms of pricing. However, we apologize for any discomfort caused by our salesmen's pushiness and the overpriced extra items included in your final offer. Your feedback is valuable to us, and we will address this internally to ensure a more respectful and transparent sales process in the future. Our aim is to provide a positive and stress-free experience for our customers, and we regret falling short of meeting your expectations on this occasion. If there's anything further we can do to assist you or if you have any questions, please don't hesitate to reach out to us directly. We appreciate your business and hope to have the opportunity to serve you better in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your fantastic car-buying experience with us! We're thrilled to hear that Victoria and Dan provided you with excellent assistance and that you are very satisfied with the used Prius you purchased. Your satisfaction is our priority, and we're delighted to have exceeded your expectations. If you need anything else or have any questions, please don't hesitate to reach out. Enjoy your new Prius! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're thrilled to hear that you had the best experience with our dealership and that our staff exceeded your expectations. Providing excellent service is our goal, and we're delighted to have made a positive impact on your experience. If there's anything specific you enjoyed about your visit or if there's anything else we can assist you with, please feel free to let us know. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We appreciate you taking the time to share your feedback, and we sincerely apologize that your experience with the trade-in value did not meet your expectations. We understand the importance of feeling valued during such transactions, and we regret any disappointment you may have felt. We value your business, and we want to ensure that your experience with us is positive. We also appreciate your suggestion to consider CarMax, and we respect your choice in exploring different options. We are committed to continuously improving our services, and your feedback is instrumental in helping us achieve that. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right. If there's anything specific you'd like us to address, please feel free to provide more details. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for being a valued repeat customer and for sharing your positive experience with us! We're thrilled to have had the opportunity to assist you with the purchase of your second car, and we appreciate your continued trust in our dealership. We look forward to seeing you in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words! We truly appreciate your loyalty and are delighted to hear that our team has consistently provided professional and excellent service for your truck. Knowing that we've been reliable and available whenever you needed work done is incredibly rewarding. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for choosing us for your car purchase, and we're delighted to hear that your experience was great! Your satisfaction is our top priority, and we're thrilled that our team in the service department provided you with an equally positive experience. We appreciate you taking the time to share your feedback, and it means a lot to us. Best Wishes, INFINITI Of Orland Park