Dana Drowne

Buyer Beware: Poor Service and Lack of Accountability at KIA of Attleboro On July 16th, I visited KIA of Attleboro and worked with a salesman named Roy. Roy was professional, helpful, and deserves credit KIA of Attleboro On July 16th, I visited KIA of Attleboro and worked with a salesman named Roy. Roy was professional, helpful, and deserves credit for doing his job well. Unfortunately, the same cannot be said about the rest of the dealership—especially the service department and management. After completing a credit application that included sensitive personal information for myself and my co-signer, I was told the next day that they had “lost” it. Roughly an hour later, they said it was found. This initial mistake was unsettling but I decided to continue with the purchase. On July 19th, I finalized the deal for a 2022 KIA Telluride and was scheduled to pick it up on Monday between 1–2 PM. I arrived as planned and waited for final touches to be done before taking delivery. Just three days later, I brought the vehicle to my trusted inspection station. I was informed the tires were worn and needed replacement. Surprised, I called the dealership. The service manager stated, "I have four tires scheduled for that car before it leaves." I explained I had already taken delivery. He scheduled me for a Saturday morning tire replacement at 10 AM. After driving 1.5 hours back to the dealership, I was told I had no appointment. I could see the service manager behind a glass wall—he leaned back and said, “Oh yeah, I have the tires, put him in line.” No apology was offered. I was then told I would have to wait 2.5 hours for their mistake. Again, zero accountability from service. Only Roy, the salesman, acknowledged the error and apologized. He admitted the car had a full sticker from service and that he never would have released it had he known otherwise. In short, the service department undermined the sales team, and no one except Roy even tried to make it right. I then contacted the General Manager and explained my complete lack of trust in their service department. I had also purchased a $2,600 extended warranty and asked for that cost to be paid back to me, as the vehicle clearly had not been properly inspected or serviced. If they are serious than I expect the warranty for free. The GM offered me a $300 dealer credit—which likely costs the dealer far less than face value, and only if I chose to return. Two days later, I heard a ticking noise on cold start. I shut the car off and attempted to check the oil, only to find the dipstick rusted in place. It took penetrating oil and tools just to remove it. Once out, I found no oil on the stick. I added two quarts of synthetic oil to resolve the issue. The dealership sticker indicated the oil had been changed 400 miles prior—clearly false. To be sure, I paid $118 out of pocket for a full synthetic oil change and inspection at my own mechanic. No leaks were found. The issue was due to the oil never being topped off in the first place. To make matters worse, the tires they installed were low-quality Kelly brand—a budget brand not even carried by the dealership. This was another corner-cutting move that shows how little they care about long-term customer satisfaction or vehicle safety. This isn’t an independent dealer—this is a franchised KIA dealer, and the expectations should be much higher. Based on recent reviews, I’m not the only one who’s experienced issues like this. I am currently reaching out to consumer protection agencies and media outlets like Boston 25 Investigates, as this seems to be a repeated pattern at KIA of Attleboro. Bottom line: Stay far away from this dealership. Their service department is careless, management is dismissive, and their follow-through is virtually nonexistent. They do not stand behind their product or their promises. More

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The general manager and service manager both reached out and have made it right. They worked with me and found solutions. They obviously didn't do it on purpose and the work that was subpar was an outside v and have made it right. They worked with me and found solutions. They obviously didn't do it on purpose and the work that was subpar was an outside vendor. My service advisor and rental coordinator were amazing. The service drive and department are clean and it's great to be met with a smile. What a process. I found a car online. Reached out to their online sales. We talked back and forth about the car and I was supposed to hear back the next day after they spoke to finance. Next day no call, no message. I reach out and the guy I was dealing with is off that day. And they say the car is sold as of that morning. I've now wasted alot of time on this and not being notified the guys as off upset me so I vented (admittedly not well). A call is made to the dealership and they say the car is available. Not sold. They apologize for the confusion and the online team tells me to come in and have my trade appraised and to do a credit app. We do the credit app online and I drive the hour and 10 minutes to the dealership. I walk the lot and don't see the car. I walk in and ask for the sales manager that I was told to ask for. The salesman doesn't look up from his phone and says that sales manager is off today. I'm annoyed but ask to see the car. He still doesn't look up and says it was delivered last week. Very frustrated I say thank and he still doesn't look up and says anytime to me. I go home. Frustrated and stewing. The next day I get a notification that a car I was looking at has had pictures added. And it's the car!!!! I even saw them taking photos the day prior of other cars. I called and ask to speak to the general manager. I get a very nice sales manager on the phone who listens to me and apologized for everything. She says the car was sold but then it wasn't, then it was, but may be available. She offers for me to come by and make a deal. So now a second drive back to the dealer. The salesman Steve was great. Honestly couldn't ask for a better guy. Very personable and kind. There were some touch ups that needs to be done and a seat repair. We had financing but we financed at a higher rate with them for ease. We signed that day per their recommendation. Finance woman was great as well. We were told to give them a week and it should be set. After a week I go to pick it up. They fixed most of what they were supposed to but the seat was never repaired per our agreement. At this point I'm frustrated and I just accept it. I get it home and notice the drivers door doesn't work with the proximity button and figure hey it's a used car it may be broken. Then we notice that the light in the door handle doesn't work either. I know they painted that side so I take off the door panel and plastic retainer and find that the harness going to the door handle is disconnected, hanging there. Wrapped in yellow tape and covered in fresh paint. So it was never even looked at or checked after repairs were made. I also noticed white is still all over the seats. I started to clean it myself and it comes off so it wasn't even truly detailed. There were a set of keys for someone's house in the armrest. The seat, detail and the door handle......the rest of the repairs were great. On top of it I look up recalls and find there is an open recall for this car that was initiated 3/1 and its a Kia so they didn't even run it through a recall check and delivered a car with a known safety issue. Long and short Internet sales were terrible. Misinformed and out of touch The salesman and both sales managers along with finance were great people Poor quality check on repairs and not matching the we owe with what was done. Not happy about that. Not only is the seat not repaired but I had to repair the door handle myself. Poor detail of a car prior to delivery. Recall work not done. The people get 5 stars as individuals but I'm so sad with the experience. More

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PJ and Roy did a great job finding the right vehicle for my family, we walked away purchasing a 2024 Kia Sportage that we are very excited about. I am very happy with the negotiating process and we found th my family, we walked away purchasing a 2024 Kia Sportage that we are very excited about. I am very happy with the negotiating process and we found the best deal possible for my family More

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Steve was fantastic! Will be a customer for life! Very helpful and made process easy! Will be a customer for life! Very helpful and made process easy! More

by JREI14 Verified Customer Verified Customer

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Quick efficient and fair. Made the process easy! I live my new Kia EV6. Thank you Made the process easy! I live my new Kia EV6. Thank you More

by GEORGEPIQUETTE Verified Customer Verified Customer

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Car worth 33,000. Paid 38,000 with 4,000 down. Expensive lesson learned my me. Always bring someone with you. I expected everyone to be honest and transparent but that Paid 38,000 with 4,000 down. Expensive lesson learned my me. Always bring someone with you. I expected everyone to be honest and transparent but that didn't happen. If I could undo this purchase without destroying my credit. I would. More

by KAYLA1JASMINE2 Verified Customer Verified Customer

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My first experience was not good but I would definitely go back for Ziggy Jackson go back for Ziggy Jackson More

by NATALIAGONZALEZ07 Verified Customer Verified Customer

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Great service and great people, personally great experience whit all of the employees that I talk experience whit all of the employees that I talk More

by JUANGONZALEZ354 Verified Customer Verified Customer

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Maurice is our go to salesman, always pleasant, polite and goes above and beyond for us! and goes above and beyond for us! More

by MISSY7 Verified Customer Verified Customer

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Prompt customer service, vehicles are always delivered to us! Our salesman is always pleasant, friendly and goes above and beyond us! Our salesman is always pleasant, friendly and goes above and beyond More

by MISSY7 Verified Customer Verified Customer

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