Julianne Drowne

What a process. I found a car online. Reached out to their online sales. We talked back and forth about the car and I was supposed to hear back the next day after th I found a car online. Reached out to their online sales. We talked back and forth about the car and I was supposed to hear back the next day after they spoke to finance. Next day no call, no message. I reach out and the guy I was dealing with is off that day. And they say the car is sold as of that morning. I've now wasted alot of time on this and not being notified the guys as off upset me so I vented (admittedly not well). A call is made to the dealership and they say the car is available. Not sold. They apologize for the confusion and the online team tells me to come in and have my trade appraised and to do a credit app. We do the credit app online and I drive the hour and 10 minutes to the dealership. I walk the lot and don't see the car. I walk in and ask for the sales manager that I was told to ask for. The salesman doesn't look up from his phone and says that sales manager is off today. I'm annoyed but ask to see the car. He still doesn't look up and says it was delivered last week. Very frustrated I say thank and he still doesn't look up and says anytime to me. I go home. Frustrated and stewing. The next day I get a notification that a car I was looking at has had pictures added. And it's the car!!!! I even saw them taking photos the day prior of other cars. I called and ask to speak to the general manager. I get a very nice sales manager on the phone who listens to me and apologized for everything. She says the car was sold but then it wasn't, then it was, but may be available. She offers for me to come by and make a deal. So now a second drive back to the dealer. The salesman Steve was great. Honestly couldn't ask for a better guy. Very personable and kind. There were some touch ups that needs to be done and a seat repair. We had financing but we financed at a higher rate with them for ease. We signed that day per their recommendation. Finance woman was great as well. We were told to give them a week and it should be set. After a week I go to pick it up. They fixed most of what they were supposed to but the seat was never repaired per our agreement. At this point I'm frustrated and I just accept it. I get it home and notice the drivers door doesn't work with the proximity button and figure hey it's a used car it may be broken. Then we notice that the light in the door handle doesn't work either. I know they painted that side so I take off the door panel and plastic retainer and find that the harness going to the door handle is disconnected, hanging there. Wrapped in yellow tape and covered in fresh paint. So it was never even looked at or checked after repairs were made. I also noticed white is still all over the seats. I started to clean it myself and it comes off so it wasn't even truly detailed. There were a set of keys for someone's house in the armrest. The seat, detail and the door handle......the rest of the repairs were great. On top of it I look up recalls and find there is an open recall for this car that was initiated 3/1 and its a Kia so they didn't even run it through a recall check and delivered a car with a known safety issue. Long and short Internet sales were terrible. Misinformed and out of touch The salesman and both sales managers along with finance were great people Poor quality check on repairs and not matching the we owe with what was done. Not happy about that. Not only is the seat not repaired but I had to repair the door handle myself. Poor detail of a car prior to delivery. Recall work not done. The people get 5 stars as individuals but I'm so sad with the experience. More

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I walked in yesterday and met with Roy Silveria. He was fantastic. Did everything he could to get me the car I wanted for a reasonable price. I would recommend he to anyone looking for a great sal He was fantastic. Did everything he could to get me the car I wanted for a reasonable price. I would recommend he to anyone looking for a great sales person. More

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PJ and Roy did a great job finding the right vehicle for my family, we walked away purchasing a 2024 Kia Sportage that we are very excited about. I am very happy with the negotiating process and we found th my family, we walked away purchasing a 2024 Kia Sportage that we are very excited about. I am very happy with the negotiating process and we found the best deal possible for my family More

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My sister-in-law purchased a car from this dealership. She suggested I look at the KIA as she was happy with her car. My brother and sister-in-law went to the Attleboro dealership to look at different mod She suggested I look at the KIA as she was happy with her car. My brother and sister-in-law went to the Attleboro dealership to look at different models based on what I was looking for. ( I am currently having mobility issues, so they were assisting me to reduce the time and hassle I would have to spend looking for a car). While at Attleboro KIA, they saw a model that they felt would meet my criteria. They met Roy S./sales and leasing specialist. They explained their reason for being there. Roy spent time with them and answered all their questions. They both commented on how approachable he was and had a pleasant demeanor. I called the dealership the next day and set up a time to meet with Roy and look at the K5. I did like the car and the transaction took place. I was pleased that Roy was so easy to work with. He assisted with the financial piece and everything worked out fine. What I would like to mention is that Roy is a gentleman. He is kind and considerate. He understood that I had mobility issues and catered to that, minimizing any distance I had to walk. For example, he moved my car from the front lot to the side lot, just outside the business office, so it was easy for me to access. That was a thoughtful gesture and much appreciated. I was also told by Roy that he was available for any questions and tutorial(s) that I found I was in need of…just give him a call. More

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Actual bill almost twice the estimate. Waited an extra hour and a half for work to be completed. Several terrible experiences with the service department over the last 2 years. Definitely Waited an extra hour and a half for work to be completed. Several terrible experiences with the service department over the last 2 years. Definitely would not recommend service at this facility. More

by DKING81844 Verified Customer Verified Customer

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Steve was fantastic! Will be a customer for life! Very helpful and made process easy! Will be a customer for life! Very helpful and made process easy! More

by JREI14 Verified Customer Verified Customer

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Had the worse experience the first time but Ziggy definitely made a difference on my decision definitely made a difference on my decision More

by NATALIAGONZALEZ07 Verified Customer Verified Customer

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My first experience was not good but I would definitely go back for Ziggy Jackson go back for Ziggy Jackson More

by NATALIAGONZALEZ07 Verified Customer Verified Customer

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Professional, thorough and timely. Easy to schedule service, the technicians are well trained and honest. Easy to schedule service, the technicians are well trained and honest. More

by CASAV Verified Customer Verified Customer

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This place is always very comfortable and helpful. Keep you up to date on everything the car would need. Keep you up to date on everything the car would need. More

by SBELMONT81 Verified Customer Verified Customer

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