Daniel Ayala

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad we were able to fit you in quickly and provide fast, efficient service. Alex, Daniel, and Jose will appreciate the recognition—they work hard to make sure every visit runs smoothly. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the clarification. To be clear, the vehicle was not involved in an accident. We understand there may be differing perceptions or concerns, and we take all feedback seriously. If there are any remaining questions or documentation you would like reviewed, we’re more than willing to discuss them directly and transparently. Please feel free to contact dealership management so we can address any outstanding concerns. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for your continued loyalty and kind words! We truly appreciate you trusting us with all of your service needs. Daniel’s promotion was well deserved, and we’re grateful for the impact he’s had on our customers. We’re also happy to hear Johnny Montano took fantastic care of you—he’ll appreciate the recognition. Thank you again for your trust, and we look forward to continuing to take great care of you. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re happy to hear your car was fixed properly and that your warranty was honored. We appreciate your trust in our team and look forward to helping you again whenever you need us.

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. I completely understand how frustrating this situation must be, especially after speaking with multiple team members and still not having a clear resolution. That is not the experience we aim to provide. To clarify, we absolutely stand behind the products and policies we offer, and our intention is always to support our customers through the full process. That said, it’s clear there has been a breakdown in communication or follow-through here, and for that I sincerely apologize. We would appreciate the opportunity to review your specific policy details and ensure this is handled correctly and promptly. Please reach out to our management team directly so we can take ownership of this and work toward a resolution as quickly as possible. Thank you for your patience, and we hope to restore your confidence in our dealership.

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Johnny took the time to walk you through everything on your truck and made the experience a positive one. We’ll be sure to pass along the compliment, and we look forward to taking care of you again with Johnny on your next visit.

Envision Ford of Oxnard responded

Thank you for sharing this! Daniel is absolutely one of those rare people who can take a tough situation and turn it into something smooth and positive. We’re thrilled he was able to “turn chicken poop into chicken salad” for you — that might be the best compliment we’ve heard all week. We truly appreciate your trust in us and look forward to taking great care of you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! Daniel takes a lot of pride in making sure every customer—and every vehicle—is taken care of the right way. We’re glad to hear he delivered that experience for you. We truly appreciate your trust and look forward to seeing you again for your next service visit! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the fantastic review! We’re thrilled to hear Daniel went above and beyond to make sure everything was handled smoothly and delivered on time. His communication and commitment to his customers truly set him apart, and he’ll be proud to hear your kind words. We’re grateful to have him on our team—and even more grateful to have you on ours. We look forward to taking care of you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We understand how frustrating it can be to experience limited appointment availability and repairs that take longer than expected, and we sincerely apologize for the inconvenience this has caused. While we always strive to schedule efficiently and provide accurate time estimates, it’s clear we’re falling short of expectations in your experience. Your comments are important and will be shared with our service leadership as we continue working to improve scheduling capacity, communication, and turnaround times. We appreciate your patience and your honesty, and we hope to have the opportunity to provide you with a smoother, more efficient service experience in the future.