Daniel Bortolussi

My experience was variable. I went many dealerships exploring new vehicles. The second time I went to Herb Chambers was my intent to purchase; I was quickly discouraged by the s I went many dealerships exploring new vehicles. The second time I went to Herb Chambers was my intent to purchase; I was quickly discouraged by the salesman who approached me who did not listen to a word I said. He continued on his path as a pushy salesman. If I knew his name I would not even rate him. Walter witnesses the entire encounter and saw how disappointed I was and apologized for my experience. He took the time to ask me what I was looking for and how he could help. I went back the next day (3rd time at this dealership), only to deal with Walter himself, He was kind and work very hard to understand my needs. In the end I was very happy with Walter and my vehicle. A shout out to Dimitri who pushed along the delivery after I called him explaining that I was told I could not collect the vehicle for 4 days later. The vehicle was less than 30 miles away and the manager on site did nothing to make it happen. I sent an email to the other manager Daniel Bortolussi who didn't even respond. The guy that offered the extended warranties was extremely pushy and did not listen to a word I said, he continued pushing and rearranging his sentences to convince me to purchase something. Other people along the way with phone calls and such were very nice and approachable. I have not had a full experience with the service department. Let's hope they listen and take care of my vehicle as if it was their own. I would recommend this dealership but would suggest, if you don't click with the salesman, you are with, find someone else who is willing to listen. Walter was awesome! More

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Want to thank Herb Chambers for great customer service, the team that i had was wonderful and took care of my issue. A big thanks to Jeff Krasner for all you did. i was stress free thanks to your awesome t the team that i had was wonderful and took care of my issue. A big thanks to Jeff Krasner for all you did. i was stress free thanks to your awesome team. More

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I have purchased 6 vehicles from Herb Chambers Toyota of Auburn, and have experienced nothing but professionalism, respect, and excitement each time. Their sales team takes great care of you and makes sure Auburn, and have experienced nothing but professionalism, respect, and excitement each time. Their sales team takes great care of you and makes sure you drive away happy! More

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Excellent service. Friendly staff. Overall a great experience. Dan, Julian, Chris, and Rachel were extremely helpful in helping me get my new car! Overall would absolut Friendly staff. Overall a great experience. Dan, Julian, Chris, and Rachel were extremely helpful in helping me get my new car! Overall would absolutely recommend coming here. More

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Kennedy was very attentive to all our needs need a honest salesman find him Dan was excellent in our journey and Jeff was instrumental in us finding our vehicle salesman find him Dan was excellent in our journey and Jeff was instrumental in us finding our vehicle More

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Polite, knowledgeable, and friendly people throughout the dealership. I felt very comfortable working with them. dealership. I felt very comfortable working with them. More

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This was by far the Best dealership we ever dealt with. Dan, Julian and Andi were the greatest Dan, Julian and Andi were the greatest More

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Top notch service center, Customer service is unmatched. Beautiful Facility. I must stop for all your Toyota needs🙌 Beautiful Facility. I must stop for all your Toyota needs🙌 More

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My experience here was awesome from my very 1st email to them in regards to purchasing a new 2025 RAV4. Excellent responses from start to finish and even after the sale. The parts Department(Patrick) an them in regards to purchasing a new 2025 RAV4. Excellent responses from start to finish and even after the sale. The parts Department(Patrick) and the Service(Kevin) department also get a 5 star rating. ALL of my interactions with anyone I spoke to, emailed or called was handled with 100% professionalism. Special shout out to Chandler, my Sales Professional. Samantha, Lauren and TJ from Management. Shawn and Chris from Finance. And last but by no means least, GM Dan Bortolussi. I don’t know all the names of who I dealt with, but everyone has been awesome! Looking forward to saying hello to all these folks on return visits to parts and service and future new car needs. More

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Herb Chambers delivered exceptional service, competitive pricing, and a seamless car-buying experience. The GM, Dan, gave us a warm welcome, and Chandler was incredibly knowledgeable and personable. Thanks pricing, and a seamless car-buying experience. The GM, Dan, gave us a warm welcome, and Chandler was incredibly knowledgeable and personable. Thanks to his expertise, my wife and I confidently purchased our car. What could have been a stressful process turned into a relaxed and enjoyable experience. Highly recommend! More

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