Daniel Gonzalez

Very professional service team. They always go the extra mile to make sure the customer is satisfied. They always go the extra mile to make sure the customer is satisfied. More

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At Bob Tomes Ford you are a transaction, not a customer. That distinction becomes very clear the moment something goes wrong and you watch every manager and leader find a reason it is not their problem to o That distinction becomes very clear the moment something goes wrong and you watch every manager and leader find a reason it is not their problem to own. I was a lease customer looking to do a straightforward buyout with outside financing. What followed was four weeks of me initiating every single contact, every phone call, every text, every email. Not once did a manager or leader reach out to me unprompted. The go-between process is alive and well here. On my first visit a finance manager walked past me, chatting with a colleague, and never acknowledged I was there after several back-and-forths with a staff member. Mind you, I had a supposed appointment. I eventually called Ford Credit myself from the waiting room because your staff could not get me basic lease buyout information. I told the service rep on my way out how frustrated I was. No one followed up. On my second visit I finally got the finance manager to come out after requesting it through several back-and-forths. He gave me written instructions on where to mail my buyout check. Those instructions were wrong. Ford Credit sent the check back. Every Ford dealer apparently knows that buyouts must go through the dealership even with outside financing. It was printed on a sheet and handed to me. Getting resolution required me to contact Ford Credit directly. After two or three calls on their end someone at the dealership finally responded, but rather than that manager calling me, Ford Credit had to relay who I could contact. A customer problem got just enough attention to check a box, but no one ever took ownership. I left a Google review during this process. The response directed me to call another number. I left a message. I've emailed the president of the dealer group. No one called back. No response. Four weeks. Every meaningful step initiated by me. Finally completed. One exception worth naming: Jamael, my salesperson, literally turned his car around on his lunch break to go back in and get a manager to call me back 3 days after first being informed by Jamael. He is the only person in this entire experience who acted like I was a customer rather than a someone who wasn't buying a new car. The dealership will tell you they do hundreds of transactions. That is true. You will be one of them. More

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This was an excellent experience in car buying. Everyone did a great job with communication. They all made the process easy and, for the first time in years, fun to buy a car. Everyone did a great job with communication. They all made the process easy and, for the first time in years, fun to buy a car. More

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Service was fantastic. Job well done. Will come back again for my vehicle service. I will certainly ask for Login again Job well done. Will come back again for my vehicle service. I will certainly ask for Login again More

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Great experience buying my truck. They went out of their way to find the perfect truck within my budget. Drew was very friendly and knowledgeable about the vehicle. The only two thing They went out of their way to find the perfect truck within my budget. Drew was very friendly and knowledgeable about the vehicle. The only two things that were missing is I got one key fob and they don’t know the door code to the truck. Two things I will have to go back to the dealership for. Other than that, 5 star experience. More

by grantjhoover Verified Customer Verified Customer

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I had a great experience with this place. They were very understanding of my not feeling well because of my diabetes. They made everything efficient. And let us go get food for my low sugar a They were very understanding of my not feeling well because of my diabetes. They made everything efficient. And let us go get food for my low sugar and come back to get our other car. More

by featherboa1986 Verified Customer Verified Customer

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Staff including salesperson, management and finance was very pleasant and fair throughout the sales process. very pleasant and fair throughout the sales process. More

by Keith M Verified Customer Verified Customer

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Artie was waiting at the front door when we drove up. He greeted us and asked us how he could help us. He brought out what we were looking for and a few short hours later we were driving off in an amazin He greeted us and asked us how he could help us. He brought out what we were looking for and a few short hours later we were driving off in an amazing new Ford F-150. We have never shopped this Ford dealership, and they have won our business going forward. Excellent finance department as well. More

by ecobbs0823 Verified Customer Verified Customer

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Everyone that we worked with helped in the best way to help me while picking my new vehicle. I will be a long term customer when buying vehicles in the future. A+ in my opinion. help me while picking my new vehicle. I will be a long term customer when buying vehicles in the future. A+ in my opinion. More

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daniel benitez and moe in finance took great care of me and i appreciate him so much for there amazing service and i appreciate him so much for there amazing service More

by tristan.anderson03214 Verified Customer Verified Customer

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