Jamael Lee

At Bob Tomes Ford you are a transaction, not a customer. That distinction becomes very clear the moment something goes wrong and you watch every manager and leader find a reason it is not their problem to o That distinction becomes very clear the moment something goes wrong and you watch every manager and leader find a reason it is not their problem to own. I was a lease customer looking to do a straightforward buyout with outside financing. What followed was four weeks of me initiating every single contact, every phone call, every text, every email. Not once did a manager or leader reach out to me unprompted. The go-between process is alive and well here. On my first visit a finance manager walked past me, chatting with a colleague, and never acknowledged I was there after several back-and-forths with a staff member. Mind you, I had a supposed appointment. I eventually called Ford Credit myself from the waiting room because your staff could not get me basic lease buyout information. I told the service rep on my way out how frustrated I was. No one followed up. On my second visit I finally got the finance manager to come out after requesting it through several back-and-forths. He gave me written instructions on where to mail my buyout check. Those instructions were wrong. Ford Credit sent the check back. Every Ford dealer apparently knows that buyouts must go through the dealership even with outside financing. It was printed on a sheet and handed to me. Getting resolution required me to contact Ford Credit directly. After two or three calls on their end someone at the dealership finally responded, but rather than that manager calling me, Ford Credit had to relay who I could contact. A customer problem got just enough attention to check a box, but no one ever took ownership. I left a Google review during this process. The response directed me to call another number. I left a message. I've emailed the president of the dealer group. No one called back. No response. Four weeks. Every meaningful step initiated by me. Finally completed. One exception worth naming: Jamael, my salesperson, literally turned his car around on his lunch break to go back in and get a manager to call me back 3 days after first being informed by Jamael. He is the only person in this entire experience who acted like I was a customer rather than a someone who wasn't buying a new car. The dealership will tell you they do hundreds of transactions. That is true. You will be one of them. More

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Sedric was super helpful, friendly, and knowledgeable. He explained every step of the process and worked to get me the best deal he could. He explained every step of the process and worked to get me the best deal he could. More

by allison.tollefson928 Verified Customer Verified Customer

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Wonderful experience overall. They helped make a great deal and made sure I left satisfied. They helped make a great deal and made sure I left satisfied. More

by SHERRI.CASTILLO Verified Customer Verified Customer

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It was great. That's all I got. Thanks for the help. I bought a car That's all I got. Thanks for the help. I bought a car More

by johnfloydhenry Verified Customer Verified Customer

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We had a good experience with the test drive and purchase of our new car. of our new car. More

by CHADANORDSTROM Verified Customer Verified Customer

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Great service dept, fast and courteous. I can always depend on them to do the job right. I can always depend on them to do the job right. More

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Very professional approach. Not TOO pushy. But they were results oriented vs confrontational, like Prosper Ford. I would go back and recommend them to anyone. Not TOO pushy. But they were results oriented vs confrontational, like Prosper Ford. I would go back and recommend them to anyone. More

by brien.hanley Verified Customer Verified Customer

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Nice well organized facility with huge inventory friendly staff Jamal located the truck and brought it up front quickly he was very knowledgeable about the vehicle made the deal without any pressure Aaron in staff Jamal located the truck and brought it up front quickly he was very knowledgeable about the vehicle made the deal without any pressure Aaron in Finance was quick on paperwork overall a great dealership More

by bfoxfrisco Verified Customer Verified Customer

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The dealership is so disorganized. And careless, also not truthful and irresponsible very poor service And careless, also not truthful and irresponsible very poor service More

by wolffej Verified Customer Verified Customer

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Jamael Lee was wry helpful thru out the entire process. He took the time to find the right truck that fit my needs. He took the time to find the right truck that fit my needs. More

by Mattice74 Verified Customer Verified Customer

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