Daniel Keenan

My wife and I had ordered a brand new Mercedes Bens with a 6-8 month wait. In that time we had moved out of state but came back when they received our new vehicle. That is where the nightmare begins. We dr a 6-8 month wait. In that time we had moved out of state but came back when they received our new vehicle. That is where the nightmare begins. We drove back down there to pick it up the vehicle and we paid cash. To this day we still have not received the registration or the title. We continue to get this xx runaround, from everyone. This is the real customer service you get from this dealership which is a joke! We plan on filing complaints with the General Manager, BBB, and reporting them to WRAL 5 on your side. Harry the Sales Rep, Dan with Title work and Danielle in Registration and Title all have done nothing to resolve our issue and made this nightmare even worse!!! Everyday it's just another xx excuse! My wife has been driving her car with NO registration or title because Mercedes Benz of Cary don't give a darn about you just your money!! I highly recommend NEVER buying a vehicle from them and getting the incompetent run around after they cash your check!! BEWARE, you've been Warned!! More

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Great people to work with very cooperative and understanding . Would recommend to my friends for purchase understanding . Would recommend to my friends for purchase More

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OK I am going to lead off with; for a woman in a mans world she is really good, and knows her stuff. I found her to be very pleasurable, attentive and detail orientated and yes as a salesperson I would d world she is really good, and knows her stuff. I found her to be very pleasurable, attentive and detail orientated and yes as a salesperson I would deal with her again More

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Met all my expectations and great team effort! Ely was critical to this effort & outcome critical to this effort & outcome More

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Harry did an excellent job in finding us the MB SUV we wanted. It was a pleasure to do business with him. Harry was polite, friendly and straight-forward. He deserves five stars. We were, however, wanted. It was a pleasure to do business with him. Harry was polite, friendly and straight-forward. He deserves five stars. We were, however, surprised by MB of Cary after our deal with Harry was completed. That surprise was effort to promote various "add-ons" to the purchase price for items that we assumed would not be necessary when purchasing a luxury SUV from MB. Thus, the four stars for the dealership. More

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Harry Helmer was fantastic! He was so responsive to every one of my needs and requests. I was coming from out of town and told him that I had less than an hour for paperwork. Harry Helmer Got me in an every one of my needs and requests. I was coming from out of town and told him that I had less than an hour for paperwork. Harry Helmer Got me in and out the door in 30 minutes! Everyone I met at the dealership was so friendly and kind. They truly make you feel like family! More

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I can only speak for their used car department and service department. Used car sales department justifies the term “used car salesman “. They will tell you anything to sell the car. My car was adv service department. Used car sales department justifies the term “used car salesman “. They will tell you anything to sell the car. My car was advertised as being “Professionally Detailed”, this was an outright lie. The car wash the even waxed or vacuumed out. Items listed in the advertisement weren’t even working. I asked for service records and was told “sure we’ll get these for you. And nothing. The service department is just as bad. I tried to call, email and schedule on-line to get an oil change, transmission flush and tune-up three weeks before I picked the car up and NEVER even got a return call. Pass on this dealership. More

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I left dealership without ANY knowledge of how A Mercedes drives, 1/4 tank gas. Tags R expired BECAUSE MB failed me EVERY CHANCE POSSIBLE! drives, 1/4 tank gas. Tags R expired BECAUSE MB failed me EVERY CHANCE POSSIBLE! More

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Alex Ward and this dealership were extremely friendly, efficient and helpful in finding and purchasing a new car. They walked me through the process in a timely fashion, answered all my questions fully a efficient and helpful in finding and purchasing a new car. They walked me through the process in a timely fashion, answered all my questions fully and spent a lot of time insuring that I understood the full process. I strongly recommend them to anyone seeking to purchase a mercedes. More

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Bob McGuire did a great job for me and my daughter We bought two glc300s and appreciate so much his assistance. He is honest genuine and fun. Thank you ! bought two glc300s and appreciate so much his assistance. He is honest genuine and fun. Thank you ! More

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