Daniel Lugo | Page 3
F&I Manager
Heritage Toyota Harrisburg
6060 Allentown Boulevard
Harrisburg, PA 17112
Dealership Experience
2 yrs, 11 mos
34 Reviews
Write a Review34 Reviews of Daniel Lugo
January 27, 2024
Diego made this process beyond easy! He has an amazing attitude and was professional and fun to work with! He wanted to make sure every detail was covered even after staying late to fini He has an amazing attitude and was professional and fun to work with! He wanted to make sure every detail was covered even after staying late to finish the deal. He has an infectious energy and Heritage is luckily to have him on their team! More
Other Employees Tagged: Jason Discolo , Diego Alvarado, The service tech who cleaned the car and got it ready -5 stars! Sorry I didn’t catch his name
January 27, 2024
Diego was amazingly helpful, kind, and entertaining! Our purchase of our new Grand Highlander wasn’t finalized until after 10pm, but Diego kept the energy and enthusiasm the entire time and made the wh Our purchase of our new Grand Highlander wasn’t finalized until after 10pm, but Diego kept the energy and enthusiasm the entire time and made the whole process very enjoyable! More
Other Employees Tagged: Jason Discolo , Diego Alvarado
January 23, 2024
Everything went well. Muhammad was great work with me. We’ll be back in the future and recommend them to friends and family. Muhammad was great work with me. We’ll be back in the future and recommend them to friends and family. More
Other Employees Tagged: Muhammad Khan (Shan), Muhammad Khan
January 08, 2024
This was a wonderful experience and Diego was absolutely amazing and we r very very happy w our new tacoma amazing and we r very very happy w our new tacoma More
Other Employees Tagged: Levi Lafferty, Derek Blankenship, Chris White, Lauren Beckett , Diego Alvarado, Adam Guelcher, Shanen Long
November 03, 2023
Purchased a new Sienna. Completed the sale. Went to the bathroom and when I came back was told everything I needed was all in the vehicle. Got home (an hour away) and rea Completed the sale. Went to the bathroom and when I came back was told everything I needed was all in the vehicle. Got home (an hour away) and realized I was not provided ANY of my paperwork. Not even my temporary registration card to legally be able to drive the car. It's now been 3 days and I still don't have the paperwork despite 10+ calls/emails to the dealership and being told it would be sent via overnight mail. Was told by Daniel that the temp reg form can't be sent via email. Was told by Sebastian that I don't need the form to legally drive the car. A majority of my time spent purchasing the car was declining additional film coats, paint protection, leather protection, extended warranties, etc. Annoying but can be overlooked if the job they needed to do was actually done right. We all make mistakes. It's how we respond to mistakes that defines our character. Their lackluster response and seeming indifference makes it an easy choice to not return to this dealership in the future. More
Other Employees Tagged: Sebastian Roman, David Randolph , Dave Jones, Jessica Morris
April 27, 2023
Dan is an Amazing Salesman that went above and beyond to meet mine and my Family's needs. Really took care of us. Unfortunately we cant say the same about the Finance Department and service department. To meet mine and my Family's needs. Really took care of us. Unfortunately we cant say the same about the Finance Department and service department. To finance i asked them specifically to NOT run my credit with Members 1st, and guess what? it was run through them even though i asked them specifically not to. Then Service Department, It's a Mess. I was in the market to purchase a second vehicle and considered one of the vehicles in the inventory, but after my interaction with the service department. They cost Dan a sale. When I bought my Ford I called to ask a simple question, (New to Ford I was seeking guidance) When answered, they told me, "I'm sorry we're Toyota and we don't work on American cars". So they transferred me to Dodge side. And when Jodie? I think is her name she told me, "we don't work on Ford" and hung up on me. And really made wonder, If I buy this car from them. Am i going to have the same issues? Its a Mercedes, are they gonna tell me they don't work on German cars now? And to add, i bought a service contract with a "disappearing $100 deductible" and when i asked them about that once again they told me they don't work on Ford that's my problem and they don't know why Finance would tell me that is disappearing if its not. I had to leave a Review because i saw someone talking bad about Dan and that's not fair, he is an excellent Sales person. Its the finance department and the service department that screw Dan out of more potential sales at least from me and my family. More
Other Employees Tagged: Santina Huerta
February 08, 2023
Worked with Daniel Lugo, Salesperson, and Bryan DeGuzman, the Internet Manager to locate exactly the Highlander that we wanted. We put a deposit on it and received delivery in 4 weeks with regular dealer upd the Internet Manager to locate exactly the Highlander that we wanted. We put a deposit on it and received delivery in 4 weeks with regular dealer updates and no surprises. Unlike other Toyota dealers in the area Heritage went the extra mile to deliver the vehicle I wanted in short order rather than projecting indifference and giving me some nebulous distant expected delivery estimate. Daniel and Ryan were professional and accommodating throughout the entire ordering and delivery process. Thank you for your effort in securing the vehicle I wanted in a timely manner. Looking forward to many years of pleasurable driving and dealer support. More
Other Employees Tagged: Bryan Deguzman , John Bender
January 30, 2023
Salesman Daniel Lugo was great to work with. Fred Mansfield from finance was equally as great. No pressure, worked with us to get the right deal, and knowledgeable friendly staff made for a enjo Fred Mansfield from finance was equally as great. No pressure, worked with us to get the right deal, and knowledgeable friendly staff made for a enjoyable experience. More
Other Employees Tagged: Bryan Dougherty, Fred Mansfield III
July 23, 2022
Muhammad is an excellent salesman. He will get straight to the point and make your buying process easier. He will get straight to the point and make your buying process easier. More
Other Employees Tagged: Bryan Deguzman, Levi Lafferty, Muhammad Khan (Shan) , Bryan Dougherty, Pietro Failla, Wendell Fletcher, Bill Harral, William Monuteaux, Phil Stillman