Daniel Ramos | Page 14

Great Service at Lithia Dodge Excellent service and friendly, knowledgeable advisor!! Thank you for a job well done every time I take my vehicle in for any type of service. Excellent service and friendly, knowledgeable advisor!! Thank you for a job well done every time I take my vehicle in for any type of service. More

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Takes too long! I had an appointment for my jeep a week or more in advance. My touch screen froze and it needed updates. They were to have me a rental while the jeep I had an appointment for my jeep a week or more in advance. My touch screen froze and it needed updates. They were to have me a rental while the jeep was in for service. So, I call the day of to remind them that I was coming in for my appointment. I also reminded them that I should have a rental. They didn't remember, so it is a good thing I called to remind them. So I arrive at 3:50 pm. I pull up to the service door that is open. The employees assist the Dodge that is in front of me and the Chrysler behind me and leave me standing there. So finally I get an employees attention and he then directs me to where I need to go. I wait for several minutes before someone else ask me if I need help. My service adviser Daniel had to be called twice. Finally he gets to me. He gets a reading from my jeep and tells me what they will be doing. He then directs me to Theresa who will be assisting me with my rental. He told me I would be next. Next did not happen. Someone else was assisted before me. When I was assisted she apologized for the wait and took care of the rental. So, wear a sign that says you need assistance and call several times in advance and maybe it will not take you an hour and 15 minutes to get what you need. More

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Ray Ortiz has been a great salesman I have now bought at least 7 vehicles now from Lithia Dodge of Corpus Christi of which Ray Ortiz sold me several of them. He has been the greatest sal I have now bought at least 7 vehicles now from Lithia Dodge of Corpus Christi of which Ray Ortiz sold me several of them. He has been the greatest salesman I've had and will continue to go to him for all my vehicle needs. He gets you the car you want or the most convenient for your specific needs. He is really knowledgeable, has a great personality and isn't just my salesman now but a great friend. Thank you Ray for great cars you've sold me. More

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