Daniel Szupica

I apologize to the readers that this is a very long review, but I encourage you to read it thoroughly, as this is not the first time, I have had terrible service at this location. We had our car towed review, but I encourage you to read it thoroughly, as this is not the first time, I have had terrible service at this location. We had our car towed to this facility on a Sunday night because it was the only place close to our house that had a service department. I reached out first thing Monday morning and told the service department that I was pretty certain it was an alternator and possibly the battery. They ended up confirming my thoughts but also stated it needed a water pump and a drive belt. They charged a $190 diagnostic fee, which was slightly higher than I expected, but the total cost for the recommended services was almost double the price at another service provider. On one of the repairs needed, they charged double for labor, as one repair resulted in the part needing to be removed for the other repair. As a result, we sought repair elsewhere. I informed the service advisor, Daniel Szupica, that a tow truck would be there that day. I asked if I could (needed to pay) over the phone, or we could come in after work (around 4) to pay. Daniel said it was no rush and we could take care of it when we came in. An hour later, I received a phone call from the tow truck service indicating that Toyota would not release my car to them, as payment had not been received. Keep in mind, I made it perfectly clear to Daniel that the tow truck was on the way. I called Daniel again and asked why I was not told that they would not release the car without payment and he tried to blame me for saying that we would come in and pay for it in person. I completely understand the policy and a service advisor should have made us aware of it. I then asked if I could pay for it over the phone and he said they would not take a phone payment, but he would have financial services send me a link via email to pay online. One would think that a multimillion-dollar company, and with modern technology, they would be able to take an over the phone payment. This whole email payment process took an additional 10 to 15 minutes. Meanwhile, a tow truck driver was sitting there, waste of his time and additional money for us. The tow truck driver also reported that the service personnel were rude to him and told him that the vehicle was "back there somewhere" and just pointed him in that direction. We, and other family members, have bought vehicles from this dealership over the years, and even after I had a terrible service experience over 15 years ago with this service department on a recall repair, I thought I would give the service department another shot. We, and anyone we know, will never use this dealership again for anything. More

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