Daniel Tesfaye

This service department updated a software system on my car without the needed replacement parts and sent me on my way. Two days later My check engine light comes on and then my car went into limp mode 60 car without the needed replacement parts and sent me on my way. Two days later My check engine light comes on and then my car went into limp mode 60 miles from home! I brought it back and they said they would fix it with the new parts. Instead they replaced the recall part and cleared the codes!! They cleared codes to get my car back out the door!! Now 1 day later my check engine light is back on. I had ZERO issues until bringing it in for a recall update. More

by shasta.rhodes Verified Customer Verified Customer

Report | Print

Mr.Tesfaye is the most unprofessional manager I ever encountered. Would not fix an obvious defect in ppf work. Did not like being called a coward but refused to return an email. Stay as far away from Al encountered. Would not fix an obvious defect in ppf work. Did not like being called a coward but refused to return an email. Stay as far away from AlM Ford as possible. They don’t stand behind their work and are not honest. Do yourself a favor and stay far away. Sad how they and he conduct’s business. More

Report | Print

We had the best experience at ALM Hyundai West! EVERYONE that we worked with was nothing more than polite, friendly and overly compensating! I can not say enough about how wonderful they all were! EVERYONE that we worked with was nothing more than polite, friendly and overly compensating! I can not say enough about how wonderful they all were! We will be telling everyone we know about our experience! If you are thinking about buying a car, go see our friends at ALM Hyundai West! They are the best!! Bobby and Tamara Ferguson More

by TAMARAF69 Verified Customer Verified Customer

Report | Print

After a routine oil change a week later the oil ran on the floor of my garage. Failed to repair window tint and paint protection film which the dealer did not disclose. Then telling me I have to pay to the floor of my garage. Failed to repair window tint and paint protection film which the dealer did not disclose. Then telling me I have to pay to repair something the dealership installed. They were polite until I requested these items be repaired. Then became very rude. Just poor customer service all around. They do not take care of the customers concerns and were very rude. More

by REJ39 Verified Customer Verified Customer

Report | Print

Everyone was so professional and the technician explained everything they did and what they recommend explained everything they did and what they recommend More

by thebuddysystem.ma Verified Customer Verified Customer

Report | Print

AWFUL COULD NOT GET ANYONE TO CALL BACK NEEDED A SIMPLE RESET ON AN ABS MODULE. CUSTOMER SERVICE IS THE WORST IN ATLANTA. SHOULD HAVE FIGURED SINCE THEIR KIA STORE IN UNION CITY IS AS BAD OR WORSE RESET ON AN ABS MODULE. CUSTOMER SERVICE IS THE WORST IN ATLANTA. SHOULD HAVE FIGURED SINCE THEIR KIA STORE IN UNION CITY IS AS BAD OR WORSE More

by justin@uasst.net Verified Customer Verified Customer

Report | Print

I was served by a fantastic assistance team, whose genuine friendliness made the interaction relaxed and stress-free genuine friendliness made the interaction relaxed and stress-free More

Report | Print

I had my car towed to the dealership, was told the price and how long it would take to get my car serviced. I asked for a loaner car which they said they would arrange. my service advisor left without ever and how long it would take to get my car serviced. I asked for a loaner car which they said they would arrange. my service advisor left without ever getting back to me. I was told all the managers were gone this weekend. So far the service is horrible. More

Report | Print

ALM Hyundai West is the best and very professional. They care about their customers. Awesome They care about their customers. Awesome More

by DE317344 Verified Customer Verified Customer

Report | Print

I am writing to express my dissatisfaction with the service I received for my vehicle, 2015 Hyundai Sonata, at ALM Hyundai West on Feb. 9, 2025. As a loyal customer of ALM Hyundai West, I have trusted service I received for my vehicle, 2015 Hyundai Sonata, at ALM Hyundai West on Feb. 9, 2025. As a loyal customer of ALM Hyundai West, I have trusted your brand for quality and reliable service; however, my recent experience has been both frustrating and disappointing. On Feb. 9 2025, I had my car towed in for service, (diagnostic testing due to the car not starting), and the service process did not go as expected. Despite being assured that the issue would be resolved in a timely and professional manner, I encountered several problems, including the lack of communication about the repairs, delays, and incomplete work during the service. To further elaborate on my concerns: (1) I was told that I needed to get some repairs, brake ignition switch and rear tail lamp assembly. I agreed to have those things replaced/fixed and expected them to be completed. My vehicle is still not starting and they have no idea what the problem is; (2) There was a serious lack of communication and failure to provide updates, e.g., the service is taking longer than expected, and I am not being informed about the status of my car. Each time I am provided with an update it is due to me calling the service department and inquiring about the process; (3) Although my service representative was professional, she did not offer any help, such as the use of a loaner vehicle. When asked I was told I'd be put on a list. I never received any communication about the status of this service. As a result of these issues, I am now facing further inconvenience and additional costs, as my vehicle is still not completed. I went up there on March 31, 2025, to retrieve some items out of my vehicle, only to find it on the lot with a window down and it was due to rain later that day. The seat was wet and there was water on the dash on the driver’s side from a previous day of rain. After contacting the GM regarding this matter, twice, your service department contacted me on April 11th to inform me that my vehicle was ready for pickup and that a multi-point inspection had been completed. However, upon reviewing the inspection paperwork that was sent the same day, I was shocked to discover that my vehicle failed in several key areas: • Engine oil level – marked as “Fail,” which, if neglected, can result in catastrophic engine damage. • Passenger compartment air filter – failed. • Wheel alignment – needed. • Left rear brakes – needed immediate attention. • Engine air filter – marked as “Caution.” Despite these serious concerns, none of them were discussed with me before the vehicle was released. Why would your team inform me that my car was ready and safe to drive, when in fact, several maintenance issues remain unresolved? At no point did anyone offer recommendations, quote repairs, or even mention the failed items on the inspection report. In addition to the mechanical concerns, I must also address the state in which my vehicle was returned. My car sat uncovered in your lot for days, with the window left down. This occurred during a period of severe weather, and now my vehicle smells musty and has visible pollen buildup inside. Furthermore, my driver-side window now sticks – a problem that did not exist prior to bringing the car in. Even after being told my vehicle was running and ready for pickup, it is now driving worse than before. This raises serious concerns about the quality of service and whether the root issues have been addressed at all. I still need to take the vehicle elsewhere to address the oil, filters, brakes, and alignment — all issues that should have been resolved or at least discussed before handing it back to me. What’s most troubling is the lack of communication and accountability. I have written multiple emails, and yet, no one has picked up the phone to acknowledge or resolve my concerns. This level of disregard is unprofessional and reflects poorly on your establishment. More

Report | Print