Darrell Brown

I had contacted Freedom Chevrolet about buying a 2021 Chevy Traverse. I was sent some information about two Chevy Traverse the next day. Early in the morning the next day someone named Andrea called , bu Chevy Traverse. I was sent some information about two Chevy Traverse the next day. Early in the morning the next day someone named Andrea called , but I missed the call. I called back 5 minutes to the number she left for me to return her call and number stated I reached them after hour. I googled the dealership number and Calle about the vehicle. I spoke someone and they stated that they would have a dealer call me back. I received a call from someone named David and he told me they only had one Traverse left on there lot. I told him vin of the Traverse I was interested in and he said it was probably on order and he was going call me back because he was trying to find information about the vehicle I was interested in. Darrell never called me back. So I called the number the lady Andrea called me from and a man answered the phone and took a message. Later that night, I looked at my emails and a lady named Letica from dealership had sent message. She asked me to make a bid and any reasonable bid would be accepted by her director. The Chevy Traverse was priced at 38,380 and told 32,380, since I was asked to make a bid on the vehicle. Letica sent me email back asking when can I come in. So I thought my bid was accepted. So I sent her a email back stating that I stay in Louisiana and I asked can do all the business remotely. I asked her to call me after she never responded to the email, I sent. When she called me, I told her I was interested in the Chevy Traverse that I was sent information about and she said because of pandemic I would have come in person to fill out paperwork. I asked her do they have or if going to get the Chevy Traverse I was sent information about. She told me a vin number and I told her that was not the one I was sent information about. I gave her the vin and she said she would call me back in 10 minutes. A hour had passed and I called her back and a operator said she was with customer. So stated that I was waiting Letica called me back about Chevy Traverse. The man said, she probably did not call you back because she was not sure if was serious about buying a vehicle. I told him I been calling three days about this vehicle, how you don’t think I’m not serious. So a hour later I called back to speak to Letica and she told me that was no Chevy Traverse left on lot and back order. I told her I been trying get a vehicle for three days. The only reason I choose there lot is because I went through the Chevy.com site and they said that y’all had the color I wanted. I asked her why were you telling me to come in if you didn’t have the any Traverses. Letica then said that’s why we tell y’all have to come in. I told Letica you was the first person in last three days that ever told me that. I told her if I would I drove over 400 miles to get get there and y’all did not have any Traverses, I would been very upset. I told her y’all wasted my time for three days. I was trying buy vehicle and I should not had to hunt y’all down. I asked to seek to a supervisor and she said she was going tell him to call me. She told me they had a demo vehicle on there lot and she would send me pictures, but she never sent them. I called back about 30 minutes later to speak to a supervisor and I explain to the guy, what was going on and he said, he would have someone to call me back. A supervisor Johnny, call me back and I told him the problem I have been having. He stated that he would have tell the people over him, that communication between online sells and lot was experiencing difficult. I told him I had problems with people who worked on the lot too. He said, he was going investigate to see who I spoke with. I told him I should have not been having to run people down to by a vehicle. They wasted my time for three days. I could have brought one of the Traverse that was on back order, if they had not been playing around for three days. I do not recommend anyone from out of state to try but a car from Freedom Chevy because they will would waste your time. I could have been looked at another dealer, if they were not serious about selling me a 2021 Chevy Traverse. More

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