Lee Craig

I only witnessed excellent customer service at this dealership. I bring my Traverse here to be serviced and I am pleased. Thanks. dealership. I bring my Traverse here to be serviced and I am pleased. Thanks. More

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I got excuses and issues with no attempts for solutions until after I informed them I would give them an unfavorable survey and review. I will NEVER take my car here again. Sad because this used to be our until after I informed them I would give them an unfavorable survey and review. I will NEVER take my car here again. Sad because this used to be our preferred service location. It took 8 days to complete a job that took less than 4 hours. I paid $105 per day for a rental while they sat on their hands waiting for me to make phone calls to get parts and light fires to get things moving. No loaner. (I’m shocked, NOT!) They blamed warranty company and passed the buck until I completely lost my cool. NEVER AGAIN. I’ll try to fix my car myself before I take it here again. More

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Do not do business here. I will spare everyone the long story and just hit the highlights. This ordeal lasted a total of 5 months. From January 2 until early May. Took tru I will spare everyone the long story and just hit the highlights. This ordeal lasted a total of 5 months. From January 2 until early May. Took truck in beginning of January for check engine light. Needed new lifters. Covered under warranty. Got truck back only to have it leaking oil. Took truck back only for them to tell me it was “residual left from maintenance” That was wrong. Took truck back again and they confirmed they messed up the job the first time. During this time of them having my truck, they left the keys in it and truck was stolen out of their lot and they had no idea. Truck was vandalized, smoked in and urinated in. Best they could do was “return the truck back to whole” which only turned out to be my truck still smelling like cigarettes and check engine light returning after having for a week. They were “looking for a replacement” but never found one. They weren’t looking very hard. I was passed around between 3 different “managers” My solution was they swap me for the loaner they had me in for what I owed on mine, but of course they wouldn’t do that because they would lose a little bit of money even though truck was stolen due to their negligence. After I stopped calling them every couple of days for an update on a replacement, they stopped reaching out to me hoping I would go away. I don’t have the money or time to take this to court, but I wish I could. Kyle Bettylion, Lee Craig, Wataski and Quintin Hood are all relatively useless when it comes to customer service. I got screwed. Don’t let it happen to you. More

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I took my vehicle to this dealership for repairs only to get an incorrect diagnosis which I was charged 1,200 for the only to return my vehicle for the same issues.This is the worst dealership I ever dealt get an incorrect diagnosis which I was charged 1,200 for the only to return my vehicle for the same issues.This is the worst dealership I ever dealt with and wouldn't recommend this place to the devil. More

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If I can give this place a negative rating I would! Don’t bring y’all car up here to get serviced! Poor communication skills and bad service. My car literally was at this dealership for 10 days. It took them bring y’all car up here to get serviced! Poor communication skills and bad service. My car literally was at this dealership for 10 days. It took them 7 days to make a diagnostic on the vehicle and after that kept the car an additional 3 days only to fix the coolant leak. They didn’t change the spark plugs or do the fuel system cleanup which they told me that they were going to do. It’s all good though. I took my car to Firestone and it took them 4 hours to do all that and at a cheaper price! Y’all better take heed to what I’m saying. More

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