Darrin Penrod | Page 2

We had an outstanding experience at Infiniti of Cincinnati. They were the only dealership we visited that truly seemed interested in our business and treated us with a high level of professionalis Cincinnati. They were the only dealership we visited that truly seemed interested in our business and treated us with a high level of professionalism, respect, and courtesy throughout the entire process. James Tatum is an outstanding sales professional. He was the first salesperson to call us and wanted to actually earn our business. He was extremely friendly, helpful, and energetic from the very start. We were going to buy a Lexus and were just thinking about Infiniti as a second choice. James made us change our mind and was heavily invested in the sale as well as making sure we had what we requested. Darrin Penrod did an excellent job of supporting the sale and discussing the financial arrangements. Darrin did something no other dealership did, which was followup during the sale and actually evaluate the numbers after we visited. No other dealership followed through on what they said there going to do after we left, except Darrin. Darrin was also very professional and friendly, always greeting us ever time we came to the dealership making us feel welcome and appreciated. Darrin also followed up with a nice phone call after the sale reminding us they are there for us whenever we need them. Both Darrin and James were unique in that they never made us feel like we were buying the lowest cost vehicle they sell. In fact, the opposite was true. They must us feel like we were purchasing their most expensive vehicle. This was exactly the opposite of the experience we had at other dealerships. Finally, on the day we picked up the car, the other staff were just as great. Derek Ogletree, Ryan Thompson, and Javion Cook all assisted and were extremely professional and helpful. We have purchased several vehicles throughout our life and visited numerous dealerships. None have been better than Infiniti of Cincinnati. We would not hesitate to purchase another vehicle from them, look forward to having our vehicle serviced there, and would recommend them to anyone. More

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GREAT Experience! My wife and I were recently in the market to buy a used car. After we sent in a request for a certain online vehicle, Jake reached out and kept in co My wife and I were recently in the market to buy a used car. After we sent in a request for a certain online vehicle, Jake reached out and kept in contact. Let me tell you both he and the Mgr from this location were so nice and professional. It could not have been a better purchasing experience. Like most people, I hate the whole car buying experience with the salespeople. With here I wouldn't mind hanging out there for a few hours. Even the other salespeople who we weren't buying a car from were saying hi and having a pleasant conversation with us. Even though this was 1.5 hours away from our house they will be a dealership we check for our next car purchase!! More

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Fast and friendly employees. O time and out the door. Long time customer would highly recommend O time and out the door. Long time customer would highly recommend More

by EDCHRISTIAN0 Verified Customer Verified Customer

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Great salesmen and true professionals at informing me about all the features of their vehicles. about all the features of their vehicles. More

by ALDRANZ Verified Customer Verified Customer

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We have been customers since 2011. Infiniti of Cincinnati has provided excellent customer service of the years. Infiniti of Cincinnati has provided excellent customer service of the years. More

by KM.HESENER Verified Customer Verified Customer

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Great as always. Why we keep coming back to Infiniti Cincinnati. Great TEAM! Will continue to come back.! Why we keep coming back to Infiniti Cincinnati. Great TEAM! Will continue to come back.! More

by JOHN O Verified Customer Verified Customer

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Customer focused approach. Clear commutations. No questions or concerns are ignored. I have purchased two new vehicles from Infiniti of Cincinnati in the past 3 years. The Clear commutations. No questions or concerns are ignored. I have purchased two new vehicles from Infiniti of Cincinnati in the past 3 years. The wonderful experience of the first car’s purchase was surpassed by the purchase of my second Infiniti. Based on the performance of the vehicles and the service department’s maintenance, I will most likely purchase my next car from this dealership! More

by BHUTCHING Verified Customer Verified Customer

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