When I came into the dealership I had an appointment but even though things were changed a bit the other salesmen mr. Salvador was very nice courteous and took care of me and my son we had came into the dealer to trade in my car and walk out with a 2017 Chevy Traverse mr. Salvador Mercado was very helpful not just with my questions but with the nformattion & everything else that I need it which was to get a bigger vehicle for my family and my first granddaughter as well as for future traveling I want to thank him for showing me the vehicles and the different options I've how to get the best deal that would suit for myself he didn't awesome job
"Sal Mercado is the best !"
I just want to say how happy and blessed I am to have had the pleasure to work with Sal. He was amazing at getting everything set up for me and working hard to get me approved with the best deal possible. He even went out of his way and offered to pick me up from work to get the vehicle. I have no complaints what so ever about the entire process. Sal cares about his customers and is not this pushy sales man looking to catch a sale no matter what. I have already recommended Rotolo Chevy and specifically Sal to family and friends. Thank you so much Sal and Rotolo Chevy for sending me home in my brand new 2016 Chevy Malibu
"Darryl Mayberry leased us our Chevy Volt! He gave us the..."
Darryl Mayberry leased us our Chevy Volt! He gave us the best price the first time. We live in Arizona and couldn't get a GM dealership here to give us a fair deal. Darryl knew the car in great detail too. It was a little tricky leasing from an out of state dealer but Darryl followed through and made sure we got all the paperwork. He never let us down and made sure to stick with us long after the sale as it took a couple of weeks to get some of the paperwork from GM.
So, if you are frustrated with dishonesty in dealerships like we were then give Darryl at Rotolo a call. He is a man of integrity and we will use him again. It was so refreshing to finally get an honest, knowledgeable sales person that knows how to build relationships based on trust.
Keep in mind, we connected with the dealer on-line as we knew what we wanted. When we met with Darryl, the car was exactly how he described it and it even had some dealer add-ons that we weren't expecting!
We can't say enough good about our experience with Darryl from Rotolo!!!!
"I was shopping around for a new Chevy Volt and my local..."
I was shopping around for a new Chevy Volt and my local dealer had no specials or incentives to offer. I went home and did a little research. Rotolo had an ad online for just the car I was looking for. I called and spoke with Darryl Mayberry. He went over the numbers with me, asked if I had any questions and invited me to the dealership. Start to finish I was there a total of 50 minutes - most of which was spent with Customer Service Representative Melanie Hedd showing me how to understand and operate my new car.
This dealership and their representatives are OUTSTANDING! No games, no nonsense, exceptional customer service, and the facility is clean and polished. I have never experienced such a smooth, headache free transaction. I will purchase all of my future Chevrolet vehicles here and will gladly recommend Rotolo to my family and friends.
After thought... Please don't let my review minimize the importance of the Sales Rep here. Darryl has a fantastic attitude and personality. More importantly, he knows his job inside and out and does it well. THANK YOU!
"I purchased a 2013 Chevy Equinox a few days ago from..."
I purchased a 2013 Chevy Equinox a few days ago from Darryl Mayberry, the Internet Sales Specialist utilizing Costco's Auto Buying Program. I have worked with fleet dealers before, but never over the internet. My initial contact was in person with Darryl.
It is evident that Darryl genuinely likes people. I always enter a dealership through the service department to avoid the sharks on the lot. I hate to be pressured. Darryl has great people skills and pegged me as a numbers person. He did not waste my time trying to sell me a vehicle with features I didn't want or need to boost his commission. Nor did he attempt to coerce me into pushing my monthly payment limit.
Darryl's a great listener and compiled a comprehensive quote that he emailed to me--with the features I wanted, that fit my monthly payment limit. After numerous emails we were able to work out an amazing deal.
Jim Delp was the finance guy. There was no double-talk or reneging on figures previously quoted. Jim carefully and patiently went over all the paperwork with me. He wasted no time on forms familiar to me. He was really good at giving Cliff Notes per se. If I rejected an option he moved on without the hard sell.
"We had a good experience at Rotolo Chevrolet in both..."
- skip chevrolet
We had a good experience at Rotolo Chevrolet in both customer handling and meeting our offer on our new Cruze.I saw 4 other dealerships in the area before ending up at Rotolo and I would rate them from very poor client relationship to as good as Rotolo, but none would meet our price.Thanks for all the good help and I will have no problem recommending theo to my friends.
"I have been purchasing vehicles since I was 20 years old...."
I have been purchasing vehicles since I was 20 years old. That was quite a few years ago. I have always hated dealing with salesmen, especially car salesmen. That is, until I visited Rotolo Chevrolet and had a conversation with Darryl. He is not only customer oriented, he exemplifies good customer service. He is friendly, knowledgeable and gives you the necessary inforamtion to make an informative decision. He didn't try to 'push' the car at me with ridiculous promises; he offered me a deal I could not refuse. Darryl is the reason I bought the car from
Rotolo and the reason why I will be back.
"Darryl was great. Very knowledgeable and friendly. Very..."
Darryl was great. Very knowledgeable and friendly. Very customer focused. I had a great experience because of Darryl. The location of the dealership is easily asessable.
"From the minute we arrived at the dealership, we were..."
From the minute we arrived at the dealership, we were treated like we were special customers. We feel that Darryl went out of his way to find us the car that we wanted and Lucy handled all our paperwork, etc... By far this is the best car buying experience we have ever had. Thank you to Rotolo Chevrolet and everyone who helped us!!
"I purchased my 2012 Volt from Darryl back in August of..."
I purchased my 2012 Volt from Darryl back in August of this year, he took such great care of me that I was able to recommend my niece Samantha Vega to Darryl and Lucy which Lucy did a Fantastic jiob at assisting my niece. A week later my nephew Kevin Vega came in and purchased a used vehicle from Lucy which once again she did an OUTSTANDING JOB! In assisting Kevin with all his vehicle purchasing needs. Now don't laugh! Later that same day but in the evening of this past Sunday we brought our son Solomon who is turning 21 in Oct iof this year in to see Darryl who went above and beyond to make Solomon's FIRST CAR BUYING experience a very memorable one! I highly recommend Darryl and Lucy and the entire Internet Team for all your car buying needs. Myself and my family are very pleased with Rotolo Chevrolet and we look forward to continue to be return customers of Rotolo. Who knows I may be back next week with another family member! LOL
Other Employees Tagged:
, Darryl Mayberry, Lucy Sanchez