Dealership Experience
3 yrs, 3 mos
Languages Spoken
English
70 Reviews
Write a Review70 Reviews of Darryl Warren
May 07, 2024
Communication. Whenever I asked about oil changes during the three-year free service interval, I was told I was not at the correct time or mile interval, and I'd ha Whenever I asked about oil changes during the three-year free service interval, I was told I was not at the correct time or mile interval, and I'd have to pay for the service. When I called the dealership's service department to ask specifically when I could schedule the free service the representative said she didn't know. I asked for someone to call me back, but no one ever did. I scheduled for service last Friday and was told by an "outside" advisor that she didn't understand why I wasn't offered the free service in the past. My actual advisor informed me that I missed my last free service date by about six weeks, and I'd have to pay for the oil change and tire rotations. Since I was already there (a half hour from home) I authorized the service and payment. When it was completed, I was shocked that they wanted an additional service fee due to my use of a credit card! I ended up paying more than $140 for an oil change and tire rotation that would have cost about $75 at any other location. I just got blank stares when I told the advisor about the prior misinformation about the free service - no apologies or explanations. My sales experience several years back was fine, the dealership is attractive after their refresh. That and snacks in the waiting area do not even come close to making up for the lies and misinformation, nor the nickel and diming of service fees. I shall certainly use alternate service facilities in the future, and purchase my next car from a different dealer. More
May 05, 2024
Darryl is the BEST salesman and I would give him more stars if I could. He took his time with us throughout our entire process. We are so thankful to have had his assistance buying our new car. He is too stars if I could. He took his time with us throughout our entire process. We are so thankful to have had his assistance buying our new car. He is too good to be working at that dealership. We however had a bad experience with the finance department, Troy White, the reason for 1 star at the dealership. The general manager still has yet to contact me regarding our problem. More
Other Employees Tagged: Troy White
May 02, 2024
Salemans is great but had issues with the tag. Still not resolved By finance manager. Still not resolved By finance manager. More
Other Employees Tagged: Joe Carey, Angel Garcia, Esad Sehic, Nasser Salim, Melissa Corrado, SELENA PALACIOS, BRANDON SUCCES , JOSE MONTEZ
May 01, 2024
DO yourself a favor and do not take your vehicle here for any maintenance work or repairs you will be ripped off and your car still will not be running properly car went in for engine work, not only to have any maintenance work or repairs you will be ripped off and your car still will not be running properly car went in for engine work, not only to have another check engine light come on 48 hours later. Then be told its another problem that will cost an additional $1800 yes thats right after paying $1500 just on Saturday! They were unwilling to make a deal to get into another vehicle that was reasonable fair to keep loyalty. I will be sharing with all my colleagues as someone who flys for work and works for a major company i will be sharing do yourself a favor find another mechanic shop! More
Other Employees Tagged: Joe Carey, Esad Sehic, Nasser Salim
April 30, 2024
Everything went well and not a long wait. Thanks for the great service that was provided. Thanks for the great service that was provided. More
Other Employees Tagged: Jason Almeida
April 18, 2024
Everyone was very professional and considerate. Enjoyed the experience. Would definitely come back in the future. Enjoyed the experience. Would definitely come back in the future. More
Other Employees Tagged: Joe Carey, Esad Sehic, Nasser Salim