Daryl Woltman | Page 2

Great Swalership with an outstanding service department . No games or surprises here. Just great service! No games or surprises here. Just great service! More

by KEnt Verified Customer Verified Customer

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Great customer service experience and friendly, knowledgeable staff. Would absolutely recommend Hawk for the car buying process. knowledgeable staff. Would absolutely recommend Hawk for the car buying process. More

by HHOWIE1080 Verified Customer Verified Customer

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I had great service experiences in the past, but this time around was not the same. I will however, give them another chance since I believe in giving people second chances of rectify mistakes. I made an time around was not the same. I will however, give them another chance since I believe in giving people second chances of rectify mistakes. I made an appointment online due to a recall. However, the day before my appointment my service engine light went on. Mentioned it to the service guy and he said, "no problem, I'll have them take a look" (so far the service I had always received). I said I would wait since I was given a 2 hour timeframe. Almost a whole day went by with one update. Finally got an update that the problem with the engine light still had not been identified. Asked to be taken home. The next day received an update and agreed to the service with a promise that I would get a call back to update me. Two days went by, no update until I called. To make a long story short, two weeks went by with hardly any updates from the dealer. I suppose that because they had given me a loaner car, they didn't feel the responsibility to follow up. I finally picked up my car only to be told that the recall was not done because they still didn't have the parts needed. But, my original visit was due to the recall appointment which was confirmed via email and text! Why not tell me that when I made the appointment? Now, I have to wait for a call and make yet another appointment to have this recall work done. My advice, be more proactive in responding to your customers. Things happen, I understand that! But, what I do not agree with is not following up with your customer or ignoring your customer's calls for an update. I felt torn about writing this review because I've had my car now 4 days and it is running great! But, I did not expect this type of service and was not pleased. If you want to keep me as a customer, do a better job of communicating next time. More

by Efiguer8 Verified Customer Verified Customer

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The people there are very professional and courteous, they get the work done in a timely manner! they get the work done in a timely manner! More

by obriensr1960@gmail.com Verified Customer Verified Customer

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great experience buying my cadillac,,had a bad cell in battery and was replaced in no time.Hawk is what a dealer should be,and good people to work with. battery and was replaced in no time.Hawk is what a dealer should be,and good people to work with. More

by jim z Verified Customer Verified Customer

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Great people to work with!!! From the porters to the management... Have been going there since it was Bill Jacobs and Fredi N. I just a great guy to work with. management... Have been going there since it was Bill Jacobs and Fredi N. I just a great guy to work with. More

by ATOTO500 Verified Customer Verified Customer

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Good customer service a little misleading on service options was told my tire balance was included in service I paid for but tires wasn’t balanced but mindy in the sales department is fantastic I love options was told my tire balance was included in service I paid for but tires wasn’t balanced but mindy in the sales department is fantastic I love her More

by mclanerhill Verified Customer Verified Customer

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The service at Hawk Cadillac never ceases to amaze me. I call in with last minute tire problems and they rescue me, repair me and some how still I have time to get to my appointments! The team there is cap call in with last minute tire problems and they rescue me, repair me and some how still I have time to get to my appointments! The team there is capable, communicative and most of all professional. I am sooooooo happy I went with your dealership to purchase my last Cadillac and though this one will probably last 20 years I expect to buy my next from Hawk! More

by JOE.PHILLIPS Verified Customer Verified Customer

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Great job very pleased well done I have used Cadillac Great job very pleased well done I have used Cadillac for my business for many many years myself and also my wife completely satisfied with the servi Great job very pleased well done I have used Cadillac for my business for many many years myself and also my wife completely satisfied with the service with the loaner car worked out well I’m sure the business will be the same in the near future thanks Gary More

by GPERINAR Verified Customer Verified Customer

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Excellent service. Thank you very much for the loner you provided, it was a pleasure driving it! My car is running very well and its to the excellent care from Hawk,. provided, it was a pleasure driving it! My car is running very well and its to the excellent care from Hawk,. More

by SMD46 Verified Customer Verified Customer

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