David Bohn

Alpine Nissan of Denver responded

gildardogil, We are truly sorry to hear about your experience. The attitude and disrespect you described are unacceptable, and we regret that this happened during your visit. In addition, your vehicle should have been returned in clean condition, and we apologize that it was not. While we are glad you were able to connect with Phet, it’s clear we did not meet the level of service you deserve. Your feedback will be shared with our team immediately so we can address these concerns and ensure they do not happen again. Thank you for bringing this to our attention.

Alpine Nissan of Denver responded

xx, We’re very sorry to hear about your experience with our service department and the interaction you described. It’s disappointing to learn that the coupon issue was not handled properly and that you were made to feel blamed for using our shuttle service. That is not the level of respect or customer care we strive to provide. Your feedback has been shared with our management team so we can address this situation directly. We truly value your business and regret that this experience has left you uncertain about future service with us. Please reach out to our Service Manager so we can personally make this right and restore your confidence in working with us.

Alpine Nissan of Denver responded

torimm, We’re very sorry to hear about your experience. We understand how frustrating it must be to have your check engine light come back on so soon after repairs, and to face delays with your appointment. This is not the level of service we want for our customers. Please reach out to us directly so we can make this right and get your vehicle taken care of as quickly as possible.

Alpine Nissan of Denver responded

sandiehammerly, Thanks for the 5 stars!

Alpine Nissan of Denver responded

Ohno, Thank you for your kind words! We’re so glad to hear Dave and our team were able to provide you with excellent service and a smooth experience. We look forward to seeing you again soon!

Alpine Nissan of Denver responded

bboobboo55, Thank you for your kind words! We’re so glad our team was able to address your concerns with sincerity and provide a smooth, timely experience. Your trust means a lot to us, and we look forward to serving you again!

Alpine Nissan of Denver responded

ruthmglenn, Thank you for your feedback! We're glad to hear that David and the team took great care of you and that our customer service met your expectations. It's also good to know the waiting room was comfortable for you. We appreciate you taking the time to share your experience and hope to see you again!

Alpine Nissan of Denver responded

S.SOLDATOS, Thank you for your feedback. We're very sorry to hear about your experience and truly regret that we fell short of your expectations. This is not the level of service we aim to provide. Your concerns about delays, communication, and pricing are serious, and we’d like the opportunity to look into what happened in more detail. If you’re open to it, please reach out to our management team directly—we’d appreciate the chance to make things right and ensure this doesn’t happen again for you or any other customer. Your experience matters to us, and we’re committed to doing better.

Alpine Nissan of Denver responded

Thank for the update. Please disregard.

Alpine Nissan of Denver responded

atrevino1, Thank you for the feedback. We're glad to hear the shop did a good job overall, but we’re very sorry to learn about the issue with your wife’s car. That’s definitely not the experience we want you to have. Please reach out to us so we can take a closer look and get that door lock issue resolved as quickly as possible. Your satisfaction and safety are very important to us.