David Bruce

The showroom wasxin excellent shape Everything clean The waiting area for us tobwaitcwhile cars being taken care of excellent Everyone was curteous and helpful checking in and out Car was cleaned nicely.Cle waiting area for us tobwaitcwhile cars being taken care of excellent Everyone was curteous and helpful checking in and out Car was cleaned nicely.Cleaners were in dusting doing floors Cleaners smelled clean and fresh .Thank you Delores Rogers Prayers More

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Thank you David Bruce excellent! Fast return service car works great Asheville hyundai is great Fast return service car works great Asheville hyundai is great More

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Everyone was fantastic from the lady who took my panic call and set up appointment to David my service provider who was so knowledgeable and helpful with me and my dog, and everyone who visited the custom call and set up appointment to David my service provider who was so knowledgeable and helpful with me and my dog, and everyone who visited the customer service lounge area were all great! More

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Beat maintenance service provider I’ve ever worked with. Thanks to Fred and Dave. Glen K Thanks to Fred and Dave. Glen K More

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Was very informative and went over everything that was needed to be done and explained everything in detail so I knew what all needed to be done to my vehicle needed to be done and explained everything in detail so I knew what all needed to be done to my vehicle More

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First impressions have been great! They made sure the service was complete in the short time I was in town. They made sure the service was complete in the short time I was in town. More

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The Service Department was very accommodating as I was running late due to traffic. I called and they assured me I would be seen when I arrived. And they did!!!!! running late due to traffic. I called and they assured me I would be seen when I arrived. And they did!!!!! More

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Great service. Very professional. Clean waiting area with snacks. Took care of me quickly. Kept me informed. Very professional. Clean waiting area with snacks. Took care of me quickly. Kept me informed. More

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Great, friendly staff. My advisor kept me up to date with my repairs throughout the process. Very clean waiting area. My advisor kept me up to date with my repairs throughout the process. Very clean waiting area. More

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I recently visited Hyundai of Asheville (Tunnel Rd, Asheville, NC) for oil change service and had for a second time a bad experience with Fred Retzlaff. After declining additional services—which I didn Asheville, NC) for oil change service and had for a second time a bad experience with Fred Retzlaff. After declining additional services—which I didn’t ask for or want—his attitude noticeably changed. He responded dismissively, and as I declined items again, he laughed aloud at me while walking away. This mockery made the interaction deeply uncomfortable and unprofessional. It’s disappointing, especially given how many other customers report courteous and respectful service at this dealership . Unfortunately, my experience with Fred Retzlaff was entirely contrary to that reputation. I hope Hyundai leadership addresses this behavior—customer service should never feel punitive or mocking. I will not return and can’t recommend this particular advisor. More

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