David Kim

Got Next day appointment, flawless service, fast, friendly, easy access, good report on future (upcoming) service needs friendly, easy access, good report on future (upcoming) service needs More

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Great customer service! And they do excellent repair work . Highly recommend this dealer. Best in the Phoenix area. And they do excellent repair work . Highly recommend this dealer. Best in the Phoenix area. More

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I recently bought an S60 2019. Certified pre-owned with extended warranty. I have my own autoshop that takes care of my cars. I had a low wiper fluid level warning, so I filled it Certified pre-owned with extended warranty. I have my own autoshop that takes care of my cars. I had a low wiper fluid level warning, so I filled it up with a full bottle. A week later, the same warning recurred. I took it into my usual place, and they noted the fluid level was low. Because the car is under warranty, I was advised to go to a dealership. I went this one. They ran diagnostics for a full day and reported to me that there was brake fluid in the wiper fluid. Everything needed to be replaced and would cost over 2K with no warranty coverage because this was a result of misuse. I sought a second opinion, and the problem was simply a disconnected line with no other issues. I went back to Volvo. I asked for a video, and Jud said he 'sent me the video multiple times' but could not reproduce it when I was there. I met with the Service Manager to explain to him that there was something extremely unprofessional going on in his shop. He got defensive rather than concerned. I gave him my card and asked him to let me know what his investigation finds. It has been two weeks without feedback. I found out there are places where a perfectly easy fix is often made into a full-blown replacement. The trick by the shop is to make sure that the issue is not covered by warranty. Why? Because warranty parts are tested to ensure there was jndeed a defect. If there is no warranty, the customer is charged out if pocket and the removed parts can then be resold outside the shop. I'm not sure if this is what transpired. But it is certained walking and talking like it. My recommendation is to go to a different dealership. Also, they told me they have no loaners, but it seems that they do. It is very unprofessional to blatantly lie to a customer. More

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Chris was very professional. Communication of what my XC90 needed was prompt and reasonable. Thank you. Communication of what my XC90 needed was prompt and reasonable. Thank you. More

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Follow up on first review……. I called David first thing this morning, he was kind of aware of the issue. Which I feel warrants me a call, not me calling in to find out what’s I called David first thing this morning, he was kind of aware of the issue. Which I feel warrants me a call, not me calling in to find out what’s up with my car. It was left another night last night so they could finally do the diagnostic, that I originally asked for and was willing to pay for. I’m being told they actually fixed the issue. Who knows. However, what ever issue that was really going on was not worth 2298.00 I know this bill would’ve been cheaper. However, I’m was told wrong Information or just bluntly lied to. David fixed or cleaned what he said was causing the engine light and asked me what else I needed done . I was told I would get a discount on the next service after telling him some more work I wanted to have done. Now why would I want or why would I go back. No thank you. Some money back for what I actually needed done would be nice, but we all know that won’t happen. Have a good night and you’ll never have my business or anyone I meet with a Volvo. More

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