David Lennox | Page 32

You guys rock!!! So....I had submitted online to get a vehicle and was connected with Lithia Hyundai of Reno. I had sent a couple people to them before because I heard So....I had submitted online to get a vehicle and was connected with Lithia Hyundai of Reno. I had sent a couple people to them before because I heard they were awesome. Anyways, it was a hassle just getting through the loan process because of my pay stubs not matching my employer, but Cody was really patient and worked with me while I tried to get things taken care of. Cody was extremely helpful in coming to pick me up and drop me off while I was without a vehicle just so that we were actually able to sit down at the dealership and go over stuff. David was really helpful with getting me a warranty and explaining contract terms to where I was surprised I was able to leave with no questions. Dylan's done a super job with his sales group and is such a great man. He made it a point to check in and make sure everything went as expected and made sure I was happy with the outcome, which I was. Unlike a lot of the other dealerships I've been to in Reno, these guys actually care about their customers. More

Helpful 2

Report | Print

No pressure for me I returned to Lithia Hyundai because of my previous shopping experience 8 yrs ago. I like the Hyundai brand . I really enjoyed my no pressure sales tr I returned to Lithia Hyundai because of my previous shopping experience 8 yrs ago. I like the Hyundai brand . I really enjoyed my no pressure sales treatment where the salesman i worked with did not try to sell the car and let the car sell itself. I went in looking at the new Tucson base model and drove away with a new Sonata Sport--much better equipped and at the same price level! I went back four times before committing to the sale and not once did Lithia call, email, or otherwise try to sell me a car. They let me come to them in my own time and I am confident I bought the right car for me. More

by KROSBYLRITTGERS Verified Customer Verified Customer

Helpful 1

Report | Print

Great Dealership Experience We bought our first car here and because we received such great service from our sales and service department, we have just purchased our second car . We bought our first car here and because we received such great service from our sales and service department, we have just purchased our second car . We are getting the same good deal with our salesman DJ and love our new 2015 Sonota. More

Helpful 1

Report | Print

Our experience was great Dylan let the car sell itself, was there for any questions and treated us both professionally. Once we agreed on the car, he explained the paperwork a Dylan let the car sell itself, was there for any questions and treated us both professionally. Once we agreed on the car, he explained the paperwork and by the time we saw Dave in Finance we knew what to expect. There were no surprises. More

by RSAHLBERG Verified Customer Verified Customer

Helpful 0

Report | Print

If you enjoy woman being mistreated, then youll love Hyundai After six hours of negotiating with the dealers for a reasonable price, I accepted the deal. However, it was 11pm, so I asked if I could come back the After six hours of negotiating with the dealers for a reasonable price, I accepted the deal. However, it was 11pm, so I asked if I could come back the next day to sign the lease. They said no. They also said I had to pay for the down payment prior to signing the papers. Since we had settled in for a price, I agreed. Dave, the finance person, refused to explain parts of the lease. He made degrading remarks and made me feel stupid for not knowing what some of the terms meant. When I asked what one of the terms meant he said "Are you serious? Do I need to spell it out for you?". After that I started crying because I knew I had just paid for the car, but that they would not give me a proper explanation of the lease terms. Dave refused to give me time to consult my family since it was late and he wanted to get out of there. He said I kept them there for long enough, therefore I just had to sign the papers so that he could go home. I never asked to stay there for that long, instead asked multiple times if I could come back the next morning. He was disrespectful and made multiple rude comments. By the end, he told me about a charge that he hadn’t mentioned previously. He took advantage of me and pressured me because I am a young woman. I left the dealership crying uncontrollably. I had never felt so disrespected in my entire life. I know realize how manipulated and brainwashed I felt at the moment. I was feeling bad for negotiating for a price for such long hours that I felt obligated to buy the car. They knew I was young, I had mentioned I had the money, and I was by myself so they were able to manipulate me easier. I ended up leasing a car at a higher price than what I expected when I paid for the down payment, I remain unaware of what some of the terms in the contract mean, but now it's too late. Worst experience in my life. No doubt about it. Will you guys even care/read this review? After the experience I had.... doubt it. More

by AOCAMPO Verified Customer Verified Customer

Helpful 0

Report | Print

Pete is a dream! Pete Montalvo was and is there for us. He helped us find a deal, no matter that we were using the Costco auto buying program which I expect reduces h Pete Montalvo was and is there for us. He helped us find a deal, no matter that we were using the Costco auto buying program which I expect reduces his income. In any case, he go me pricing on cars I was interested in... no matter where they were. Once the car came and I needed help getting the new car "wrap" off the nooks and crannies, he got it done for me. He doesn't pressure and wants to be your long time car buying guy. You can see others coming in to talk to HIM... and he is there for these folks. Kudos to the man. Kudos to the dealership for keeping someone that I can relate to and make a deal with. More

Helpful 0

Report | Print

It's never been this easy My wife and I currently had a 2011 Ford Fiesta we had purchased new for our kids to drive. Something small, automatic, and not necessarily expensive. My wife and I currently had a 2011 Ford Fiesta we had purchased new for our kids to drive. Something small, automatic, and not necessarily expensive. However the Fiesta had "issues" - the transmission was "wonky", a bit rough and seemed to have a mind of its own. Although we weren't actively searching for a replacement, during a trip over the 4th of July we rented a white, 2015 Hyundai Elantra GT. We didn't select it, it simply was the only car Enterprise had available on the lot. After spending the weekend with it, we were impressed with how solid it felt, how easy it was to drive, the extra room and the handling. So when we returned home, the search began for the specific model we were looking for (blue with beige interior, style package only, etc). Hyundai's inventory search web page was helpful, but required a zip code for searching "local dealers", so we kept expanding our search, looking up zip codes for areas further away until we found a car the met our requirements. (NOTE: The site would work better if I could enter my home zipcode, and then either enter or select the "radius in miles" for the search) Ultimately we found the car we were looking for at Lithia Hyundai of Reno. I sent a contact email, but ended up calling the dealership regarding the car the next day. I spoke with Sasha regarding the available incentives, and what I was looking to pay "out the door", and she said she could deliver the car to me that day! Reno to Sacramento isn't necessarily a terrible drive... but it is over 2 hours, and it never occurred to me that someone could deliver the car. I'd never heard of such a thing. At the last minute, I had requested some changes be made to the title to add my wife, which delayed the delivery to the next day, but there was never an issue with them handling my requests. Sasha arrived with the car and the paperwork, we sat and went through it, and that was it. TOO EASY! I recounted my experience to my friends, and they couldn't believe I didn't have to go through the "back and forth to the manager" bartering aspect, sit at the dealership for 5 hours, get raked for extras by the finance guy... I didn't receive any of that, and it ended up being the best experience I ever had. The hiccup came with the financing. My credit union (Safe CU) had pre-approved my loan, so as far as I knew, everything was fine. However while on a business trip, I received a call from the credit union stating they couldn't lend to "out of state" dealers, and a call from Sasha that they hadn't received a check. I called and discussed the situation with the Credit Union, but to no avail. Sasha suggested I call David Lennox and discuss the financing, which I did. David came through in a big way, getting us Hyundai's 1.9% financing which was a far better deal than what my credit union was offering, and not requiring any changes to the rebates and incentives we'd already utilized. The fact is, if I'd just initially taken the financing Hyundai had offered, none of this extra hassle would have occurred - so that's on me. But it did give my wife and I a reason to drive up to the dealership, meet with David, and then head over to Lake Tahoe for a great day. Perhaps I was just lucky this time and this particular experience is atypical. But I've bought new cars before, and again this experience was a pleasure. My wife and I both agree that it couldn't have gone any better, and I want to thank Sasha and David, and the dealership as a whole, for really making this enjoyable. You will be highly recommended to my friends, and certainly will be at the top of my list the next time I'm looking for a new car. More

by DR_RUFUS Verified Customer Verified Customer

Helpful 0

Report | Print

David Lennox does not return phone calls! Asked David Lennox for a return call to discuss financing. I brought in an authorized buy deal from Capital One which was neglected. Not happy Asked David Lennox for a return call to discuss financing. I brought in an authorized buy deal from Capital One which was neglected. Not happy More

by JAMIE.NIELSEN Verified Customer Verified Customer

Helpful 0

Report | Print

excellent They were so nice. Didn't pressure me into something I didn't want. Answered all my questions and had the best protection coverage for vehicles. I wo They were so nice. Didn't pressure me into something I didn't want. Answered all my questions and had the best protection coverage for vehicles. I would recommend them to anyone who is looking for a car. More

by YARRGOTH Verified Customer Verified Customer

Helpful 2

Report | Print

Great job Overall good will come back again like the way they are friendly place is clean,they no what they are talking about love the car will tell friends Overall good will come back again like the way they are friendly place is clean,they no what they are talking about love the car will tell friends More

by WICKET4UJO Verified Customer Verified Customer

Helpful 0

Report | Print