I brought my 2008 Q7 in for a recall on the fuel pump
flange. My car had 0 issues when I brought it in. No leaks, no problems. When I picked up my car, by the time I got home, my power steering fluid had
flange. My car had 0 issues when I brought it in. No leaks, no problems. When I picked up my car, by the time I got home, my power steering fluid had all leaked out! When I contacted them about the situation, all they could tell me was to bring the car back, which I did not because I did not trust them at that point. I also began to smell a strong smell of gas inside the cabin, as well as outside. When I tried to get the car inspected at Motor Vehicle, the inspector immediately smelled a strong odor of gas from the outside of the car, and deemed the car dangerous to drive.
My experience with this dealer's service department was, to say the least, a nightmare. I wound up having to trade the car in for pennies on the dollar.
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by Gee
Service Price Transparency
Jul 18, 2025 -
Audi Millburn responded
Hello Gee,
It is concerning to learn you experienced issues with your vehicle after bringing it to us to address a recall. We always want to provide clients quality care, and it's very important to us that any problems a customer encounters with their vehicle are resolved promptly and to the best of our abilities. Though we understand that you have since sold this vehicle, I'd like to discuss your feedback with you directly. When you are available, please contact me at 973-821-2002.
Thank you,
Dawn McAdam
Client Relations Manager
973-821-2002
Robert was very polite and extremely considerate of
ensuring i received my vehicle the same day on an emergency appointment which was to last at least 2 days !
ensuring i received my vehicle the same day on an emergency appointment which was to last at least 2 days !
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by maxwellpellew
Service Price Transparency
Feb 15, 2024 -
Audi Millburn responded
Maxwell, we're happy to have been of help with everything, and it's great the team was able to have you back on the road faster than anticipated. Robert will truly appreciate hearing your compliments regarding the polite and considerate assistance he was able to provide, and it means a lot to us all being your trusted vehicle service provider. Safe travels and we'll see you again whenever we can next be of service at Audi Millburn.
Bring my car here for service all the time, great
technicians and great communication. Would recomebd.
technicians and great communication. Would recomebd.
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by joe120787
Service Price Transparency
Feb 01, 2024 -
Audi Millburn responded
We always love seeing you here at Audi Millburn, Joe! Thank you very much for the commendations. They mean a lot to the team, as does your recommendation. It's our pleasure to be your trusted vehicle service provider and we look forward to your next return.
Great customer service when I brought my car in for the
first time. Everything was super smooth.
first time. Everything was super smooth.
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by jason
Service Price Transparency
Jan 29, 2024 -
Audi Millburn responded
We're delighted to hear that you had a great experience with our customer service team during your first visit to Audi Millburn, Jason! Thank you for trusting us with your car, and please don't hesitate to let us know if there's anything else we can assist you with in the future. We look forward to serving you again!
Always polite and very consistent.
Service always completed on time and with maximum quality. Easy to gain appointment.
Service always completed on time and with maximum quality. Easy to gain appointment.
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by Jerrybryden
Service Price Transparency
Jan 02, 2024 -
Audi Millburn responded
Jerry, we're glad to know you've had consistent and quality service at Audi Millburn, Jerry. We always aim for efficiency in our appointments. Thanks for the review! Let us know if we can assist with anything else in the future!
Amanda was awesome, one of the best.
Was clear, concise, professional, and incredibly helpful. After a few mediocre visits recently she’s restored my trust in DCH Audi. Keep up the great
Was clear, concise, professional, and incredibly helpful. After a few mediocre visits recently she’s restored my trust in DCH Audi. Keep up the great work
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by NJAudisince04
Service Price Transparency
Dec 28, 2023 -
Audi Millburn responded
We're glad to know that Amanda was able to provide you with a top-notch experience at Audi Millburn. It's great hearing your trust has been restored, and we'll definitely keep up the good work! Thanks for sharing this feedback. We look forward to seeing you again during your next visit!
Excellent service.
I took my 2019 A4 for service. Robert Velazquez was very helpful. I definitely recommend DCH Audi of Millburn.
I took my 2019 A4 for service. Robert Velazquez was very helpful. I definitely recommend DCH Audi of Millburn.
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by Jgmelquiades
Service Price Transparency
Dec 18, 2023 -
Audi Millburn responded
It means a lot to us having earned your recommendation, and we sincerely appreciate being trusted with caring for your Audi A4. We'll make sure Robert hears of your compliments as well and know he'll be proud. Drive safe and come back to see us again whenever we can next be of service here at Audi Millburn.
I enjoyed my experience with the salesman and service
department and they were very helpful
department and they were very helpful
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by rcf245
Service Price Transparency
Nov 07, 2023 -
Audi Millburn responded
Hello,
It was our pleasure to work with you here at Audi Millburn as well. Thank you very much for the opportunity to earn your business and taking the time to leave the kind feedback for our sales and service teams. We wish you many safe and happy travels ahead and hope that you'll consider us again for any future automotive needs.
Matt was excellent,honest and helpful.
No gimmicks or tricks. Would go back again . Good location and clean facility
No gimmicks or tricks. Would go back again . Good location and clean facility
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by samsuts
Service Price Transparency
Oct 13, 2023 -
Audi Millburn responded
We pride ourselves on our honesty and helpfulness, and Matt will be happy to have earned such commendations. It's always nice to hear when someone enjoys our grounds as well. Thank you for your business and kind feedback. Drive safe, enjoy the road and please consider us again here at Audi Millburn for any future automotive needs.
Excellent service and follow-up.
Great communication about timing and work being done. Shanta only let me leave when she was convinced everything was perfect
Great communication about timing and work being done. Shanta only let me leave when she was convinced everything was perfect
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by dean
Service Price Transparency
Oct 03, 2023 -
Audi Millburn responded
Dean, we're grateful for the opportunity to care for your vehicle here at Audi Millburn and want to make sure everything is perfect before you get back on the road. Shonta will be proud to have earned your compliments, and our entire team appreciates them as well. We're always here and happy to help with your automotive needs, so reach out or drop by again any time.