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Dean Farnum
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80 Reviews
80 Reviews
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80 Reviews of Dean Farnum
January 04, 2017
Prompt service on short notice Had a sudden oil leak. Called service at 5PM, they advised they were busy next day to get it in for diagnosis. They did this, found problem, orde Had a sudden oil leak. Called service at 5PM, they advised they were busy next day to get it in for diagnosis. They did this, found problem, ordered parts and car was done next day. More
by Red Horse
Verified Customer
Helpful 
December 30, 2016
Gervais Ford is Excellent Very good service. Friendly and knowledgeable staff. Explained in detail what was done and why. Highly recommend to friends. My vehicle was there for Very good service. Friendly and knowledgeable staff. Explained in detail what was done and why. Highly recommend to friends. My vehicle was there for an extended time and they gave me a loaner. More
by CHIEFJAYR
Other Employees Tagged: Mark Fermanian, Mike Gervais
December 29, 2016
Excellent Service at a moments notice I was able to observe 2 other women and myself all receiving the same respect and service in a timely fashion and all at a moments notice/walk in. Ma I was able to observe 2 other women and myself all receiving the same respect and service in a timely fashion and all at a moments notice/walk in. Many thanks! More
by DMA67
Other Employees Tagged: I can't recall his name, sorry, but the gentleman working the quick lube area that day.
December 29, 2016
Oil change with coupon Unhappy customer.....I used a coupon I printed from the website. The coupon stated a price for the oil change. I was charged extra for oil and for par Unhappy customer.....I used a coupon I printed from the website. The coupon stated a price for the oil change. I was charged extra for oil and for parts, Both of these were not listed on the coupon. After arguing with manager I was refunded $9.50. I was to happy with this experience. Also, when I owned other cars and had any service done, my car was washed and vacuumed. There is a car wash across the street from Gervais Ford in Ayer. I suggest you give out coupons for car washes More
by ptrc123
December 14, 2016
Recent visit Recall and GOF service Very polite, always helpful, and the quality of the work is terrific! The service personnel are friendly and attentive. The vehicle was ready at the t Very polite, always helpful, and the quality of the work is terrific! The service personnel are friendly and attentive. The vehicle was ready at the time they committed to. BTW 25 words was more than I needed. More
by PMCGRATH
Other Employees Tagged: I believe it was Dean
December 13, 2016
Immediate resolution as usual Dean attended to a pressing issue when my wife stopped with a non start problem 2 days in a row with our 2014 Escape..Needing the car asap the bad bat Dean attended to a pressing issue when my wife stopped with a non start problem 2 days in a row with our 2014 Escape..Needing the car asap the bad battery issue was determined and with a replacement she was on her way in a half hour. Very responsive as usual for loyal customers. T. Casey More
by tom_casey
December 12, 2016
Frustrating This is the third time in with the car for the same problem. I realize its an intermittent issue but why doesn"t the on board computer keep a history This is the third time in with the car for the same problem. I realize its an intermittent issue but why doesn"t the on board computer keep a history of the problem when it occurs? Looks like its a Ford problem and not a dealer service issue. I have left the car for 12 days this time in the hopes that it will happen while being test driven by the dealers techs. The alarm bells go off and the dash board lights up saying that my ABS and AWD are shut off. If that happens its a very unsafe situation when on the road so I am hoping that this gets fixed. I am holding off on any recommendation until this problem is fixed. Again, maybe Ford should get involved if the problem is not found and fixed. More
by alfourn
November 18, 2016
fantastic excellent sales personel and serviice this is a class one dealership from the ownership on down thank you for a great sales experience a happy custome excellent sales personel and serviice this is a class one dealership from the ownership on down thank you for a great sales experience a happy customer phil desmarais More
by PHIL21
Other Employees Tagged: Bill Adamson, Mike Gervais, John Gervais , John Santoro, John Toomey
November 14, 2016
Professional John Gervais kept me informed every as to what was done and would be to make it complete! I am a returning customer and will continue to recommend oth John Gervais kept me informed every as to what was done and would be to make it complete! I am a returning customer and will continue to recommend others also! More
by gcaron116
Other Employees Tagged: John Gervais
September 25, 2016
You have been there for me since 2011 In 2011 I purchased a new Ford Fusion Hybrid. Over the years I have nothing but rave reviews for the staff and workmanship at the Quick Lane and at Re In 2011 I purchased a new Ford Fusion Hybrid. Over the years I have nothing but rave reviews for the staff and workmanship at the Quick Lane and at Regular Service. The workmanship is great and all questions are answered in a pleasant and thorough fashion. More
by Cambridge59
Other Employees Tagged: Dean and a woman who is also very helpful in Quick lane re the two most recent I have worked with.
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