Dean Reyes | Page 8

Passat S Dean was a great salesman. He was transparent throughout the process and always answered my questions quickly and in detail. I have very much been enj Dean was a great salesman. He was transparent throughout the process and always answered my questions quickly and in detail. I have very much been enjoying my new (used) car! More

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Great Experience This is my second car from Alexandria Volkswagen both times Dean Reyes has been very helpful during the whole process. Highly recommended. Thanks for This is my second car from Alexandria Volkswagen both times Dean Reyes has been very helpful during the whole process. Highly recommended. Thanks for everything. More

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Avoid at all costs. Buyer beware! Bait and hook One star is being generous. Don't buy a car from here. Alexandria Volkswagen got me hooked on my CPO TDI Jetta Sportwagen, cherry red with a 6 spe One star is being generous. Don't buy a car from here. Alexandria Volkswagen got me hooked on my CPO TDI Jetta Sportwagen, cherry red with a 6 speed manual, for a good price. The problem was, they never could figure out when the car would be ready. When Gary finally told me the car would be ready, after a month of back and forthing, I drove the 5 hours to Alexandria VW. The car was tucked in the back corner of their lot, and surprise- not ready. I had been working with Nathaniel who was lovely throughout the process. When I actually showed up to purchase the car, though, Dean Reyes stepped in and took over. The one nice thing he did for me throughout this was give my Volvo a push start when the starter died on the lot while purchasing my Jetta. Otherwise, I don't see how he is still employed here. He copied me in a very rude email to Gary about how I am an annoying customer, how he gave me a whole $100 off the purchase price and free worn out rubber mats and that I can go buy tires and screw off, basically. The car was advertised for 9000, then mysteriously went up 1k while I was driving up to buy it. No mention of the CPO fee they throw on when you actually buy the car, and the tag and title fee. Grudgingly, I bought it still- it was the car I wanted, and the CPO fee meant everything had been addressed. Boy was I wrong. Alexandria VW gave the car a speed sensor, did the Dieselgate recall, spit and polish and a new battery. They falsified the rest of the CPO checklist. My car had rodent damage, very old fuel filter, cabin air filter full of mold and all kinds of stuff, and an old engine air filter, not to mention the tires that are cracking all around the tread. I bought a beautiful, "certified pre-owned" car, and I am still fighting with VW Corporate to make this right. Buyer beware, I do not see how Alexandria is considered a "Premier" dealer. More

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Excellent Costumer Service What a great experience! Dean was so helpful and really made the process a breeze! Muchas gracias de nuevo por tu asesoria. Exitos Dean. Erick Trejo What a great experience! Dean was so helpful and really made the process a breeze! Muchas gracias de nuevo por tu asesoria. Exitos Dean. Erick Trejo More

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Bait and switch pricing Seeing a price of $26,650 on line for an Alltrack only to find out its really over $30k out the door. Very deceitful advertising. Dealer fees are wa Seeing a price of $26,650 on line for an Alltrack only to find out its really over $30k out the door. Very deceitful advertising. Dealer fees are way too high. Stacking up incentives you would have to qualify and calling it an internet sales price is a very underhanded. Advertise the price the cars according to what they cost out the door. Be upfront and stop wasting everyone's time! More

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Relaxed experience and smooth transaction My first time purchasing a new car turned out to be a very good experience. Despite being a rather busy Sunday the Salesmen took the time to talk to m My first time purchasing a new car turned out to be a very good experience. Despite being a rather busy Sunday the Salesmen took the time to talk to me about the various trims and differences (or lack thereof) between a 2019 and a 2018 model. After two test drives I went home that afternoon with a new car I was very happy with both the car and the experience! More

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Diligent and caring Just bought a CPO Jetta TDI SportWagen with the caring help of Dean Reyes. After a false start, I'd written a car like this within my budget but Dean Just bought a CPO Jetta TDI SportWagen with the caring help of Dean Reyes. After a false start, I'd written a car like this within my budget but Dean didn't give up and in a few days called me with the perfect vehicle to meet all my needs. So far, the service people have been able to answer all my questions in the kindest, complete way. Highly recommend! More

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Bait-and-Switch, not willing to explain and unwelcoming I was treated with absolute disrespect during my visit on Saturday, September 29th, 2018. I went in to view a CPO vehicle ('15 VW GTI Autobahn - Silve I was treated with absolute disrespect during my visit on Saturday, September 29th, 2018. I went in to view a CPO vehicle ('15 VW GTI Autobahn - Silver) that had very competitive pricing, and worked with Dean through the process. Things were going overall well through the 4 hours I was there. The Sales Manager Chip was very friendly, and was the one who originally scheduled my appointment with Dean. I understand this may be a smaller dealership, but I was uncomfortable at multiple times such as... Provided the vehicle to test drive but without anybody with me or verification of my valid driver's license or insurance and being shown the vehicle paperwork while having been seated right across the bathroom door. The absolute worst is yet to come... 1. The front passenger wheel was heavily curb rashed, and I requested a quote to have it repaired from the dealer upon pickup or later w/ appointment, but they refused to let me pay for it separately and insisted on placing it on the sale price to finance. 2. After being provided the paperwork for the Volkswagen 112-point CPO inspection paperwork, I noted that the entire section for Underbody was incomplete (which may be due to the fact that this car had only been on the lot for 8 days), with the exception of the tires and tread. When questioned how this part was not completed, yet placed on sale as CPO, Dean assured me it CPO, stepped away for 1 minute and came back with the checkmarks on the sheet. That did not put my mind at ease. 3. The invoice contained a $795 "Destination Fee". Dean himself told me the vehicle had been traded into the location, and when I asked what this charge was, he told me this is how the dealer includes the 2yr Bumper-to-Bumper CPO vehicle warranty. This bumper-to-bumper coverage should inherently be included within VW's Certification standards, as well as SiriusXM for compatible vehicles (which was not mentioned even once). Either this was false, or intentionally misleading since the price listed online and in the dealership was for a VW Certified Pre-Owned Vehicle. When I told them to stop before running credit, and I would need another day to consider, as well as contact VW to better understand the certification process, Dean told me that I wasted his time, that he would not sell me the vehicle even if I came back the next day, and that I was no longer welcome at the dealership. Despite only wanting clear and comfortable explanations for a relatively new car buyer (Under 30, 2nd vehicle purchase), I was essentially kicked out of the dealership. When I asked for the personal information I had submitted on the paperwork, the financial manager said "you're not buying the car?" with an attitude and pushed the paperwork back towards me. They would not allow me to take any of the vehicle information, invoice or inspection paperwork (copies) with me. Suffice to say, I definitely won't return to this dealership, and I've already retold these events to several friends, family and coworker. I'm also filing a complaint with corporate VW to ensure that this dealership's CPO process is audited, because of my concerns with the inspection paperwork just getting checks from the salesperson and not wanting to take the chance of others getting an improperly certified vehicle. More

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I had a great experience buying my new car. I highly recommend this dealership to my family and friends. Sami and his manager really took care of my car needs and exceeded my expectations. I highly recommend this dealership to my family and friends. Sami and his manager really took care of my car needs and exceeded my expectations. More

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A great first time buyers experience Excellent and fast service. Had the car all set for me and made the whole experience easy! Dean did an amazing job! Definitely reccomend this dealsehi Excellent and fast service. Had the car all set for me and made the whole experience easy! Dean did an amazing job! Definitely reccomend this dealsehip to everyone More

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