Deiondre Tubbs | Page 3

My car buying experience was very pleasant. Deiondre was great and did a fantastic job. He made us feel comfortable and important the whole time there. Deiondre was great and did a fantastic job. He made us feel comfortable and important the whole time there. More

by ERICANDBILLIE2007 Verified Customer Verified Customer

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I had been to many places during this experience trying to find a car and you're a dealership when above and beyond to find a way to help me get payments I could afford a car that I approved of and were ve to find a car and you're a dealership when above and beyond to find a way to help me get payments I could afford a car that I approved of and were very helpful and pleasant throughout the experience More

by kfabian8 Verified Customer Verified Customer

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Worst car buying experience ever. Was told I was buying a certified preowned vehicle that wasn’t even inspected! Got home and a piece that was zip tied to the bottom of the car (with Was told I was buying a certified preowned vehicle that wasn’t even inspected! Got home and a piece that was zip tied to the bottom of the car (with 4000 miles) fell off! 😱 Called sales person. Was told to bring in and they would replace part. Drove 2.5 hours to find that there was no part in stock. Said they would ship part to my house and have local dealer install. Dealer conducted pre-certification inspection at that time. Never got my copy of the sales paperwork for the car. After countless unanswered calls/texts to the sales person and to finance, I had to threaten to go to the state. Paperwork finally sent. Part arrived and no one ever called to tell me it had arrived. Called parts department, they apologized and said they would ship part. Weeks go by and part never shipped. Contacted dealer manager and he said he was sorry but part could not be shipped. I would need to drive another 2.5 hours. He said to call ahead and he would take care of everything and would fill car with gas and have it detailed. I called and asked him if I could bring my car down and explained that I had an appointment that evening. He said he would make it happen and to come down. I drove down and told the gentleman at the service desk that I was there to simply have a cover screwed on my car and that I had a time limit. He said he understood. Two hours later, they finally screwed the cover on. Manager said he was having the car washed and filled with gas. Instead, car was parked on the side of the building. 30 minutes after the time I needed to leave I finally told service that I needed car immediately. I texted manager as I left. He apologized and said he would mail me a gift card for gas. The card never arrived. Service conducted a follow up call about my experience. I told them that the manager promised a gift card and it never showed. Another week went by. I texted the manager and he didn’t immediately reply. I finally reached him on the phone and he said he did mail the gift card. I have no reason to believe it was mailed. I passionately expressed my dissatisfaction with my car buying experience and demanded the promised funds for the extra gas I spent driving to and from the dealership and for the promised detail. A check finally arrived and my car is inspected and whole, but the process was absolutely miserable. When you pay this much money for an item you shouldn’t leave feeling this bad about your experience. 😞 Also, during my appointment I received a text from service saying that I could text any questions to the dealer. I did and no one responded! Why even offer the service. 😞😞 More

by USAF Family Verified Customer Verified Customer

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We really can’t say enough good things about Sutherland Nissan. We bought our Rogue there and the experience was above and beyond professional and hassle free. So we took our car in for maintenance hoping Nissan. We bought our Rogue there and the experience was above and beyond professional and hassle free. So we took our car in for maintenance hoping the experience with the Service Dept. Went the same. They were all just as professional and efficient as the Sales staff. Had an appointment , no waiting and in and out within a half an hour. More

by Sheryan Verified Customer Verified Customer

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Diondre got my daughter a balloon. He was helpful, kind and patient. Meehan was a delight in fact everyone was so nice and a pleasure to work with. They all made the process so smooth He was helpful, kind and patient. Meehan was a delight in fact everyone was so nice and a pleasure to work with. They all made the process so smooth and easy. More

by keith.uherhewar Verified Customer Verified Customer

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I was in search of a car that was a bit bigger than mine, but I didn’t want a huge SUV. Deiondre recommended the perfect mini SUV, the Nissan Kicks. Not only did he help me find the perfect car for my size, but I didn’t want a huge SUV. Deiondre recommended the perfect mini SUV, the Nissan Kicks. Not only did he help me find the perfect car for my size, he helped me to find the best deal and most affordable car for me! He was a great help, as was Eric in Finance. Deiondre was an overall great salesman who put his customers needs/wants above all. I would recommend working with him and would probably work with him again if need be, but I honestly love the car he put me in! More

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Joel and Diondre helped us out today with purchasing 2 Kicks. Both did a great job Kicks. Both did a great job More

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Sells Cars not seen by service, Management, Sales and Service give false or incorrect information. Evade Questions by changing the subject and hang up on you. Lack of Communication with Customers and Sta Service give false or incorrect information. Evade Questions by changing the subject and hang up on you. Lack of Communication with Customers and Staff. Once you give the money, you become unimportant and they don't care if you have concerns or if you return as a customer. More

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Nissan has the best deal and the have very good sales representative I advice everone to go shop at Nissan I am so satisfied Thank you Pactrick Rymer representative I advice everone to go shop at Nissan I am so satisfied Thank you Pactrick Rymer More

by SANDRADEONARINE Verified Customer Verified Customer

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Buying and or trading a vehicle has always been a horrible experience for me. Hated and dreaded the thought!! I have to honestly say that my experience at Sutherland Nissan trading and buying my new horrible experience for me. Hated and dreaded the thought!! I have to honestly say that my experience at Sutherland Nissan trading and buying my new vehicle was the easiest and best experience I have ever had in my 64 years dealing with a car dealership. My Salesman, Sales Manager and the Finance Dept. We’re all very professional yet friendly and worked hard to get the deal right. I would recommend this dealership to anyone. And actually already have. Absolute hassle free car buying experience. I know I will be back if I ever decide to purchase another vehicle. More

by Sheryan Verified Customer Verified Customer

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