Denise Justice | Page 8
Internet & Fleet Sales
Mercedes-Benz of Arcadia
101 N Santa Anita Ave
Arcadia, CA 91006
Prior to my career in the automobile business I was with Nordstrom for nearly 20 years. Those years gave me a vast understanding of the importance of great customer service. Moving to the automotive industry as an Internet Manager in 2000 gave me the opportunity to bring everything I had learned about customer service to a business not always best known for it. I felt I had found my niche. I truly enjoy what I do; working with wonderful clients and the referrals they recommend to me is the best part of my job.
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English
89 Reviews
Write a Review89 Reviews of Denise Justice
July 07, 2017
New 2017 GLC300 Denise Justice was absolute fantastic. My wife and I haven't bought a car in several years and many people (including ourselves) typically dread the i Denise Justice was absolute fantastic. My wife and I haven't bought a car in several years and many people (including ourselves) typically dread the idea of potentially having to wrangle a car out of a dealership. But not so with Denise or Rusnak Mercedes-Benz! The experience was pleasant, courteous, and especially painless in working with Denise to buy my wife's GLC300. She is extremely knowledgeable, has a great ethic and the utmost of honesty and integrity. She will without a doubt give you the best deal she can; I truly believe that for her, a happy customer who is happy with their vehicle is worth much more than a few hundred dollars to the dealership here and there. I would definitely go back when it's my turn to change in my car -- and that says it all! Would without a doubt recommend! More
February 23, 2017
World class experience From the initial online contact, followed by phone call and in house final purchase, I had a world class experience. The entrepreneurial resourcef From the initial online contact, followed by phone call and in house final purchase, I had a world class experience. The entrepreneurial resourcefulness, attention to detail, and solid work ethic shown by Denise and her colleagues, were key elements that provided the world class experience. They were there at every step facilitating the process. The team at Rusnak Arcadia are truly client centric. The follow up post sales was cordial and authentic, a true commitment to their clients. I would encourage people looking for a car to check in with Rusnak Arcadia, they've demonstrated they have your needs in mind, from start to finish. More
November 18, 2016
Tony is amazing I didn't have a great experience with Denise but then I talked to Tony the GM. He's amazing! He really made us feel important I didn't have a great experience with Denise but then I talked to Tony the GM. He's amazing! He really made us feel important More
Other Employees Tagged: Anthony Ziemann
October 09, 2016
Great experience Denise was great. Brian was great. Stephanie was great. Willie was great. Everyone was was great. We couldn't have asked for a better experience. Denise was great. Brian was great. Stephanie was great. Willie was great. Everyone was was great. We couldn't have asked for a better experience. More
October 06, 2016
Great service - 2017 CLA Denise is so helpful in answering any questions and we had great experience with MB Arcadia. The purchase process is so simple Thank you so much.... Denise is so helpful in answering any questions and we had great experience with MB Arcadia. The purchase process is so simple Thank you so much.... More
August 31, 2016
Second Lease I just got my second lease from Denise. Once again she was a pleasure to work with and will be coming back again next time. She was very knowledgeab I just got my second lease from Denise. Once again she was a pleasure to work with and will be coming back again next time. She was very knowledgeable and knows how to give great customer service. I will recommend her to friends and family! More
July 29, 2016
Great Service!!!! We decided to visit (Rusnak Mercedes of Arcadia) and we met with Denise Oka-Justice, who not only made our experience very pleasant, but also made it We decided to visit (Rusnak Mercedes of Arcadia) and we met with Denise Oka-Justice, who not only made our experience very pleasant, but also made it very quick with no hassles. My spouse and I are very happy and got a GREAT deal on a brand new 250 CLA, I was beyond excited to drive off in my dream car. The facility itself is beautiful, comfortable, and inventory is very impressive. Their staff is amazing and is all about their customers and ensuring you are happy with your purchase. To add they are extremely helpful with no pressure, no stress. Best quality service we have ever received at a dealership. Denise Oka-Justice was amazing, and very helpful with our purchase. Anyone who is in the market to purchase a mercedes I highly recommend this dealership, and ask for Denise she will take GREAT care of you! We will definitely be returning customers. Thank you Denise!!! More
May 06, 2016
World Class Professionalism Bought a 2013 E350. Denise was helping me. She is the best, hands down. Knowledgeable, friendly, professional. I was going to use my own credit union, Bought a 2013 E350. Denise was helping me. She is the best, hands down. Knowledgeable, friendly, professional. I was going to use my own credit union, and she said there was a new promotion from MB, and that alone saved me 2% on my loan. She also helped me get thousands of dollars more on the vehicle I was selling. Seriously. Who does that?!?! I would recommend Rusnak Arcadia to anyone who wants a professional, relaxed, auto buying experience. And I would highly recommend you ask for Denise. The car was perfect for me, she explained several of its features and made sure I knew how to use the more important ones before I drove off. I'm an old guy and believe me, have had negative experiences over the years, but more recently the dealers have seemed to learn how to take care of their customers, and Rusnak does an excellent job. More
Other Employees Tagged: Ken Lau
January 27, 2016
Great Experience All Around Just picked up my second leased Mercedes from them. Love working w/ Denise Justice over there. Super friendly, very thorough w/ the details & very eas Just picked up my second leased Mercedes from them. Love working w/ Denise Justice over there. Super friendly, very thorough w/ the details & very easy to work with. I have another Mercedes dealership closer to me but I go back to Rusnak because of Denise & their service department is top notch More
December 16, 2015
good service she is very nice and give us a very good deal, and find us very good car for my wife, she like is very much ..hope you guys serve better than sales th she is very nice and give us a very good deal, and find us very good car for my wife, she like is very much ..hope you guys serve better than sales thank you More