Dennis Adams | Page 3

The worst customer service ever !!Punch of crooks and The worst customer service ever !! Punch of crooks and professional GANGSTERS, they’re the greatest @ giving u the runaround.. @ the end they tried The worst customer service ever !! Punch of crooks and professional GANGSTERS, they’re the greatest @ giving u the runaround.. @ the end they tried to get someone speaks my own “ language “ to avoid fixing a dent on my 80k SUV it was there when I purchase the vehicle. They don’t even deserve one star . More

Helpful 1

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do not go to this dealership. The finance representatives scam people on maintenance packages and ask for first monthly payments when actually reflecting at due at lease signing. You end up p representatives scam people on maintenance packages and ask for first monthly payments when actually reflecting at due at lease signing. You end up paying more than you should. Stay away from these unethical individuals. More

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David Wong recently helped me find the car of my dreams! He was patient, helpful, and extremely knowledgeable about all the cars. I could not recommend him enough! Thank you David! Dennis Adams was excel He was patient, helpful, and extremely knowledgeable about all the cars. I could not recommend him enough! Thank you David! Dennis Adams was excellent and willing to work with me to make a deal! I was able to get my car right away with all the amazing details explained to me. Thank you both for helping me find my dream car! More

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Horrible experience! I have never been so humilated by any car dealer in my live. On Saturday when waiting for service I asked the manager to switch TV channel to watch LI I have never been so humilated by any car dealer in my live. On Saturday when waiting for service I asked the manager to switch TV channel to watch LIVE Presidential public announcement regarding coronavirus on Saturday March 14, 2020. After several managers couldn't make their minds as to the fact how to accommodate my wish I was finally confronted by the general store manager who treated me like I wasn't welcomed there. And the comment made by one of the employees (apparently not a Trump fan) was less than appropriate. I can understand that Lithia Motors Inc. is not a supporter of our President but we have one President at the time and we should honor this tradition. Period. God Bless America and SHAME, SHAME, SHAME on Lithia Motors Inc. and SHAME, SHAME on Mercedes of Paramus! Waiting for formal apology from the corporate... More

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The worst experience when it comes to servicing a high end vehicle. Stay away will rob you blind. Tell you you need things that are not even needed. Even the service director Don is too comfy to talk to end vehicle. Stay away will rob you blind. Tell you you need things that are not even needed. Even the service director Don is too comfy to talk to customers that spend money in his shop. Take your business to Englewood. More

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New Owner New owners are horrible. Manager actually told me that I hadn’t bought the car from them. I purchased 7 cars from Prestige Mercedes. Benzel Busch M New owners are horrible. Manager actually told me that I hadn’t bought the car from them. I purchased 7 cars from Prestige Mercedes. Benzel Busch Mercedes in Emglewood has been a pleasure for servicing car. I would NEVER purchase car from Mercedes Paramus. More

Helpful 16

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It was a pleasure to work with Jeff. He made us feel comfortable, and answered all our questions and concerns with a friendly disposition. We never felt like he was “pushing” a sale, we felt like we wer comfortable, and answered all our questions and concerns with a friendly disposition. We never felt like he was “pushing” a sale, we felt like we were in good hands. Meeting Jeff’s wife was the cherry on top ! More

Helpful 15

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JeffJin, Brian, and Dennis make a wonderful team at Mercedes Benz of Paramus, New Jersey. They worked hard answering all the questions we had while getting our new car. Mercedes Benz of Paramus, New Jersey. They worked hard answering all the questions we had while getting our new car. More

Helpful 5

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MB of Paramus- Superior Customer Service & MB of Paramus has "earned" our business yet again! With so many car dealerships available, the opportunity to work with any number of dealers is vast MB of Paramus has "earned" our business yet again! With so many car dealerships available, the opportunity to work with any number of dealers is vast...The questions that drives me to choose this dealership for the sixth (6) time is because this MB of Paramus team listens to us as the customer. Our sense is that the team operates from a service excellence platform. To perform at this level you need a group of seasoned professionals who know how to take care of their customers. To have a great team who must have great players and there are no better players than those we worked with during our most recent lease negotiations... From start to finish the following team member's offered exemplary service. Debbie Chorny the absolute best of the best , she is the impetus behind the team - the one that makes it all come together. Debbie knows how to make sure that everyone is on the same page. Debbie's' commitment to excellence is to stay in lock step with the client by making sure everything is handled to the highest of standards. Simply stated.. Debbie Chorny is amazing!! Osiel Mancha in Sales will do whatever he can do to ensure 100% customer satisfaction Osiel (OC) will always make sure that everyone comes out a winner... From the client to his internal team, OC doesn't stop until the job is done right!! Teresa Zarour in Service although new to the team, clearly fits in perfectly as she prides herself on making sure that all details are in order and no one misses a beat. Teresa is exactly the kind of person that you want to work with in Service...after all it is about not only taking care of the customer but equally as important taking care of your car... Tom Moliterno- Product Specialist.. As the Mercedes Benz product evolves, you want your Product Specialist to be so incredible informed on how the car operates and then be able to clearly communicate how best to maximize the benefits and features of the new vehicle. Not only is Tom the epitome of Product Specialist … he has the patience of a Saint - A winning combination... Dennis Adams the one that everyone reports to.. Dennis runs a fabulous organization by empowering his team members to be the best that they can possibly be... All in all , as a customer, you cannot ask for better team members to work with and because of this... Loyalty lives large!! As they say... See you when my next lease is up!!!! Thank you Mercedes Benz of Paramus for a great experience!! Your Loyal Customers More

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Horrible Service! I would avoid this dealership at all costs. Joel Castaneda was good but the "sales manager" Dennis Adams is a horrible personal to deal with. I am sur I would avoid this dealership at all costs. Joel Castaneda was good but the "sales manager" Dennis Adams is a horrible personal to deal with. I am surprised he's a sales manager with the way he talks to customers. He makes it sound like its my fault the car that I purchased had issues and that I am the one who chose to get a loaner car newer then the one I purchased. He does NOT know how to talk to customers and because of him alone, I will NOT be returning to this dealership. Avoid at all costs. More

Helpful 7

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