Dennis White | Page 3

New car purchase Melanie is a pleasure to work with! I have purchased multiple vehicles with Melanie. She always has my best intrest in mind. Great experience start t Melanie is a pleasure to work with! I have purchased multiple vehicles with Melanie. She always has my best intrest in mind. Great experience start to finidh More

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Customer service exceptional Great customer service from the minute I pulled up ok the parking lot. Sales person greeted me, took me to the person I needed to see and held the doo Great customer service from the minute I pulled up ok the parking lot. Sales person greeted me, took me to the person I needed to see and held the door for me as I walked through. The total time of me being in the store and driving off was 3 hours. More

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Melanie Lucero Melanie was the best salesperson I have ever had! She was very professional make it all very easy and fun to buy our car. Thanks Melanie and Sam Pack Melanie was the best salesperson I have ever had! She was very professional make it all very easy and fun to buy our car. Thanks Melanie and Sam Pack Ford. More

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Melanie at Sam Pack Carrollton is my go to gal! I travel across the DFW Metroplex to buy my cars from Melanie and Sam Pack because of their customer service and incredible attention to satisfaction. I travel across the DFW Metroplex to buy my cars from Melanie and Sam Pack because of their customer service and incredible attention to satisfaction. More

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Great Experience Over all very good experience. Quick and efficient service in sales and finance provided. Good to see friends I had worked with before. Good job. Over all very good experience. Quick and efficient service in sales and finance provided. Good to see friends I had worked with before. Good job. More

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Great Job, Great Service Great job by the salesperson, Melanie, and Manager Dennis White who helped me out, and looked after what was best overall lease option for me. Great job by the salesperson, Melanie, and Manager Dennis White who helped me out, and looked after what was best overall lease option for me. Thank you!!! More

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Putting Customer FIRST This was my 3rd vehicle purchased with Dennis White and Sam Packs Five Star Ford Carrolton, last was 10 years ago. Still the same outstanding c This was my 3rd vehicle purchased with Dennis White and Sam Packs Five Star Ford Carrolton, last was 10 years ago. Still the same outstanding customer service after all this time. I was stuck in a negative situation this time. Melanie and her team bent over backwards to get the deal done, I feel they had my families interest up front the entire time. Sean Y. More

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Good relationships only go as far as a $20 item The salesperson I worked with, Jess Smith, did a great job. I came in looking for a truck I found online - and even though I was at the wrong location The salesperson I worked with, Jess Smith, did a great job. I came in looking for a truck I found online - and even though I was at the wrong location, she took the time to run me up to the other place. Once I realized the vehicle was not what I was looking for, Jess took the initiative to find what I WAS interested in. She was very responsive and accessible during the negotiations, and we got the deal done at the price I wanted to pay. The used car manager was a pretty nice guy and spoke of wanting to "build relationships and create a customer for life." I gladly bought the vehicle, a nicely used F-150, and I was quite pleased until about 2 weeks later. I noticed a small plastic molding at the end of the running board was loose. This was not damaged by me, so I went back to 5-Star to ask if they would fix it, or at least give me the part at no charge. Upon Jess's request for this (on my behalf), they refused. Stating that the part was not covered -- and that it had been "a few weeks since I bought it... A FEW WEEKS! This part is a $22 item. And though the vehicle was used, it was both Certified Pre-Owned, and still had original warranty time and miles remaining. PLUS, I purchased extended coverage, While I was very pleased with the deal I got on the truck, I would have thought they would have extended a little extra consideration to fix this tiny flaw. This makes me wonder what the warranty DOES cover, if not a small bit of plastic. To be fair, they did knock $4 bucks off the price of the molding, and I guess it's okay that I'll need to do the fix myself. But I'm sorry, I'm just confused why they would profess to wanting to create a long-term customer relationship and then turn their back on me over a $20 item. Unfortunate - and puzzling. This should not be considered a reflection of the effort Jess Smith provided in helping me find the right vehicle. And I certainly hope it was not a call made by the manager I met and worked with. Sure, this is a small thing - but small things can be important when you're spending thousands of dollars on a vehicle. ***Addendum: After posting this review, (not sure if it had any influence, but...) I was contacted by the Dennis the manager and he told me I was not supposed to have been charged for the part. I can certainly understand how miscommunications can happen. This significantly restores my confidence in Sam Pack's 5-Star Carrollton dealership. And I've adjusted my ratings accordingly. Of course, I'm hoping "miscommunications" like this do not occur more often in the future. :) More

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My 10th Car!! Melanie and the whole team (Mike Munden and Dennis White) are amazing. Would not buy any place else. Very honest and trustworthy folks not to mentio Melanie and the whole team (Mike Munden and Dennis White) are amazing. Would not buy any place else. Very honest and trustworthy folks not to mention you get a great deal:) More

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Another great simple purchase My family has been buying vehicles here for many years and always have a great experience. The employees I worked with are excellent! They make sure y My family has been buying vehicles here for many years and always have a great experience. The employees I worked with are excellent! They make sure you get exactly what you want and and search for a vehicle equipped just that way. I always recommend this dealership anytime someone brings up "Ford." Not for a second will you feel forced into anything... I feel that is not easy to find when it comes to car shopping. More

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