Dennis Wilburn
Dennis Wilburn at Avon Auto Brokers
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Dennis Wilburn

Sales Manager

Avon Auto Brokers

159 Memorial Dr
Avon, MA 02322

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4.8
131 Reviews

Dealership Experience

6 yrs, 2 mos

Industry Experience

24 yrs, 4 mos

4.8

131 Reviews

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131 Reviews of Dennis Wilburn

March 22, 2024

Dealership Rating
Employee Rating

Bought a car next day issue already been back multiple times and the latest time was to replace a water pump I get it back drive it a little and those bmw certified mechanics they have (ya right) must hav More

by Bobby
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jack Girouard , Chris in service needs to go to a good dealer

January 21, 2024

Dealership Rating
Employee Rating

1 Horrible horrible horrible, from sales to finance. Dennis had me lie and say I had the truck when I didn't and when I did get the truck I had to bring bit back the next day because there was so many p More

by bjones403
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Gerard Alexis , Gerard Alexis

Jan 23, 2024

Avon Auto Brokers responded

her vehicle passed Massachusetts inspection. She had an issue with the window, not going down due to the cold temperatures and the oil change was in Chinese which we corrected and the hood would not open also due to the cold temperatures, her car is in excellent shape we went through it again, she has till friday to take down all reviews need to be removed or we will be contacting our lawyer for defamation and loss of business due to her in accurate reviews

Mar 19, 2024

Avon Auto Brokers responded

& EIRST CLASS MAIL February 6, 2024 Brenda Jones 55 Brighton Ave. Allston, MA 02134 CEASE AND DESIST/NOTICE OF FUTURE LEGAL ACTION Dear Ms. Jones: Please be advised this office has been retained by Avon Auto Brokers, Inc. (hercinafter "Avon"). You are hereby advised to refrain from communicating with my client and that all future correspondence regarding this matter be directed to this office. engaged in a campaign designed to harm my client's reputation. The review you posted states "Horrible horrible horrible, from sales to finance. Dennis had me lie and say I had the truck when I didn't and when I did get the truck I had to bring bit (sic) back the next day because there were so many problems with it. You also state "The window wouldn't go down, the oil light was on, the hood wouldn't open, the fuel injection and suspension was of (sic) the engine was racing and Alex promised to replace a letter that was missing on the trucking the system reading was stuck on Chinese which I so read." Avon unequivocally denies each and every claim raised by you. As you so aptly admit, the temperature was well below freezing. My client contends that hood latches malfunctioned in the weather. I am informed that you failed and refused to have the vehicle serviced by Avon, including when a loaner vehicle was made available to you. Perhaps a brief tutorial of your new truck's systems operations such as the lane assist, automatic steering, or automatic braking would alleviate any further issues. Contrary to your statement that "I don't want it after day 2 I'm having problems with it." I note that you have retained possession of the vehicle. Avon takes umbrage at your unfounded characterizations of its staff and you have twice made the statement that they 'lie'. You are to provide evidence of these allegations as Avon views this dissemination of misleading and untrue statements as defamation designed to cause my client economic and professional harm to its exceptional reputation. Avon may otherwise take further steps to protect its business dealings. The sales staff of Avon has built its fine reputation in the industry and community through many years of business and both hard work and fair dealings with its customers. Avon has always taken whatever steps that are reasonably necessary in order to resolve a particular dispute or problem that may arise even though it is through no fault of the dealership. Avon demands that you take the following immediate action: You are to remove both the DealerRater© review and the Better Business Review You are to produce to this office evidence of such removal. If you comply with this request, Avon will refrain from taking any further action. However, in the event that you fail to comply with this request, Avon will seek equitable relief in a court of competent jurisdiction. My client will bring claims against you, which include but are not limited to, defamation, slander per se and tortious interference with advantageous business relationships. Avon will also seek punitive damages and its reasonable attorney's fees. Accordingly, I trust this matter will be resolved amicably and expeditiously. we are suing her for defamation and abuse

Mar 20, 2024

bjones403 responded

😆

December 23, 2023

Dealership Rating
Employee Rating

Alex is the man , courteous and knowledgeable ! He is a true professional, and I needed a professional, not a politician More

by kevinblouin1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gerard Alexis

October 17, 2023

Dealership Rating
Employee Rating

I am so satisfied with my recent experience at Avon! Everyone was super helpful and I love my new car!!! More

by Rmesantos972
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Peter Gallagher, Jeff Fielders

October 05, 2023

Dealership Rating
Employee Rating

Dennis was very honest and helpful in buying our car. I would highly recommend him. More

by chrisk3363
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 26, 2023

Dealership Rating
Employee Rating

Great Service and friendly gentleman. I am glad I came to this dealership to buy my car as the services and support I received were just out of this world. I am more than happy with my pu More

by katherineamahia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Glennon

July 30, 2023

Dealership Rating
Employee Rating

All of the staff are very knowledgeable and were great during my entire experience with the purchasing process. They were a pleasure working with them. I will definitely refer them to anyone looking to pu More

by rak1187
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dana Nessen, Gerard Alexis

July 16, 2023

Dealership Rating
Employee Rating

Avon auto brokers is the best place to buy a new car. Five star service . I got financing within 20 minutes . They have all types of deals . I love my New Cadillac!!!!!!!! More

by Rtraynham95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 16, 2023

Dealership Rating
Employee Rating

Avon auto brokers is the best place to buy a new vehicle. Five star service. Ii love my New Cadillac. Got financing within ten minutes, they care about the customers needs !!! More

by Rtraynham95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 09, 2023

Dealership Rating
Employee Rating

Very easy to work with. The price was clear and upfront and the transaction went very smooth. More

by bennyshamrock
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Peter Gallagher

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