Derby Monroe

Great customer service, fast, convenient , and they did a great job. They explain in detail and gives you options if needed. great job. They explain in detail and gives you options if needed. More

by MADELINEHOLTA Verified Customer Verified Customer

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Service coordinator was great to work with. The fact that I had $7500 in repairs on a truck with 48K miles does not say much for the quality of a Ford product. Is that why you constantly want The fact that I had $7500 in repairs on a truck with 48K miles does not say much for the quality of a Ford product. Is that why you constantly want me to buy a new truck, so I replace this one before the breakdowns start. More

by CLAYTON_CARPENTER Verified Customer Verified Customer

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$3300. 00 of work and truck is still running rough. Staff was pleasant and easy to work with. 00 of work and truck is still running rough. Staff was pleasant and easy to work with. More

by 10rNotes Verified Customer Verified Customer

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Journey my service advisor was not only very professional.But she was very detailed and took the time to explain everything to me and the issues my vehicle was having. She also was knowledgeable professional.But she was very detailed and took the time to explain everything to me and the issues my vehicle was having. She also was knowledgeable in different options I could take on how to proceed with my vehicle. I will gladly take my vehicle back to her if I have any questions or problems in the future. I also want to mention that Darby was also helpful in the process of getting our vehicle fixed! They both were awesome and is the main reason we will come back! More

by Joshstallbaum77 Verified Customer Verified Customer

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Diagnosis was quick and thorough. Updates were not frequent enough, with my contacting the dealership to get updates, rather than them contacting me. In addition, there was a charge Updates were not frequent enough, with my contacting the dealership to get updates, rather than them contacting me. In addition, there was a charge on my bill that I didn’t agree with ( a key that costs $160) that I did not need as the two I already have work fine. When I called and talked with Darby and explained my concern about a key and charge I did not need, she simply said, “Well now you have three keys.” This was not an explanation, nor did I feel she heard my concern. More

by ROSIEVANC Verified Customer Verified Customer

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Very fast and thorough with my car. They took great care of it and I trust them highly. They took great care of it and I trust them highly. More

by David W Verified Customer Verified Customer

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Great communication between myself and the dealership . Was able to get my vehicle in fast Was able to get my vehicle in fast More

by ASHLEYHAWORTH Verified Customer Verified Customer

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Excellent service on time and flexible with time always enjoy coming here. Been coming here for the past five years enjoy coming here. Been coming here for the past five years More

by CHAVEZ_BRISEIDA Verified Customer Verified Customer

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I think it a great place. Only issue was the time it took to get the parts. It took four months to get my issue resolved. Only issue was the time it took to get the parts. It took four months to get my issue resolved. More

by MCCALLUMS7 Verified Customer Verified Customer

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Juan did a great Job is keeping aware of the status of the truck being worked on great asset to Ford and his mechanic did a fantastic Job in keeping my truck on schedule of the date it was promised to be the truck being worked on great asset to Ford and his mechanic did a fantastic Job in keeping my truck on schedule of the date it was promised to be finished as was done 5 hrs earlier than expected More

by MACSCORNER Verified Customer Verified Customer

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