Derek Jones
Derek Jones at Rocky Mountain Auto Brokers

Derek Jones

Service Advisor

Rocky Mountain Auto Brokers

4912 Carrera Pt
Colorado Springs, CO 80923

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3.8
14 Reviews
3.8

14 Reviews

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14 Reviews of Derek Jones

September 08, 2025

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Employee Rating

Mike and the entire service team were extremely helpful and got everything that I needed taken care of. I highly recommend More

by Taylor
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2025

Rocky Mountain Auto Brokers responded

Hello, this is Michael Sapanaro, Parts and Service Director here at Rocky Mountain Auto Brokers and I just wanted to take the time to thank you for your positive experience. We appreciate you letting us have the pleasure of earning your business now and in the future!

September 02, 2025

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Employee Rating

This establishment is one of a kind. The staff are exceptional, and the service center is top of the line. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Rocky Mountain Auto Brokers responded

Hello, this is Michael Sapanaro, Parts and Service Director here at Rocky Mountain Auto Brokers and I just wanted to take the time to thank you for your positive experience. We appreciate you letting us have the pleasure of earning your business now and in the future!

August 31, 2025

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Employee Rating

The sales and service department handled everything front beginning to end and the prices are best in town. my wife and I highly recommend Rocky Mountain Auto Brokers. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Rocky Mountain Auto Brokers responded

Hello, this is Michael Sapanaro, Parts and Service Director here at Rocky Mountain Auto Brokers and I just wanted to take the time to thank you for your positive experience. We appreciate you letting us have the pleasure of earning your business now and in the future!

August 30, 2025

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Employee Rating

WONDERFUL STAFF AND GREAT SERVICE IN A BEAUTIFUL DEALERSHIP. CHECK THEM OUT.. YOU WILL NOT BE DISAPPOINTED. More

by TIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Rocky Mountain Auto Brokers responded

Hello, this is Michael Sapanaro, Parts and Service Director here at Rocky Mountain Auto Brokers and I just wanted to take the time to thank you for your positive experience. We appreciate you letting us have the pleasure of earning your business now and in the future!

August 23, 2025

Dealership Rating
Employee Rating

fast service and great pricing. only place i will shop or get service done on my car. More

by mitch
Recommend Dealer
Yes
Aug 26, 2025

Rocky Mountain Auto Brokers responded

Hello, this is Michael Sapanaro, Parts and Service Director here at Rocky Mountain Auto Brokers and I just wanted to take the time to thank you for your positive experience. We appreciate you letting us have the pleasure of earning your business now and in the future!

August 10, 2025

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Employee Rating

I highly recommend Rocky Mountain Auto Brokers. It was the best experience. Staff are friendly More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2025

Rocky Mountain Auto Brokers responded

Hello, this is Michael Sapanaro, Parts and Service Director here at Rocky Mountain Auto Brokers and I just wanted to take the time to thank you for your positive experience. We appreciate you letting us have the pleasure of earning your business now and in the future!

August 07, 2025

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Employee Rating

Rocky Mountain Auto Brokers is a great dealership with the best staff. Fast and efficient service. More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2025

Rocky Mountain Auto Brokers responded

Hello, this is Michael Sapanaro, Parts and Service Director here at Rocky Mountain Auto Brokers and I just wanted to take the time to thank you for your positive experience. We appreciate you letting us have the pleasure of earning your business now and in the future!

August 06, 2025

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Employee Rating

I would give this service dept a 0 star review if I could. Always have been terrible with communication. I ALWAYS have to call or show up to get an update on my vehicle that ive brought each in count More

by Randy M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Sapanaro

Aug 07, 2025

Rocky Mountain Auto Brokers responded

Hello, my Name is Michael Sapanaro, I am the Parts and Service Director with Rocky Mountain Auto Brokers. First I would like to apologize for the poor experience you have had with us. I would like to help you with this situation if you would be ok with this? If so please feel free to contact me so that we can discuss the details of your situation and come to a possible resolution for you. My direct line 719-477-9009 ext.2001 or email me at mike@rmabinc.com

July 15, 2025

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Employee Rating

I took my truck in for some work in the total cost was 1200 I supplied parts they call me saying my truck is ready I went and picked it up when I got home I checked and all the parts where in the back sea More

by Jjgarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Sapanaro

Aug 04, 2025

Rocky Mountain Auto Brokers responded

This situation was simply a mistake. My service advisor accidentally completed this customers paper work and delivered the truck thinking it was complete. For this error I apologies on behalf of my staff and myself. This was in no way on purpose. For This inconvenience and my unable to offer this customer a ride at the time of day it was being so late, I had offered the customer $100.00 credit towards his repair to cover a uber ride home if needed. He politely declined and said he was ok walking. We quickly performed his needed repairs and returned his truck back with in 24 hours of him dropping off. This was a simple human error that rarely happens. Again I do apologize and felt I offered the best resolution for this situation. I would still like to offer you in house credit for your next services to show our sincerest apologies. Please contact me if you would like, my email: mike@rmabinc.com and direct phone line 719-477-9009 ext.2001, Thank you.

June 13, 2025

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Employee Rating

Excellent service, easy to schedule a service appointment, friendly, knowledgeable people, clean professional facilities. All good More

by jade721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2025

Rocky Mountain Auto Brokers responded

Hello, this is Michael Sapanaro, Parts and Service Director here at Rocky Mountain Auto Brokers and I just wanted to take the time to thank you for your positive experience. We appreciate you letting us have the pleasure of earning your business now and in the future!

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